Shereen Abd Al Ghany is an Egyptian national seeking a new opportunity. She has over 10 years of experience in the travel and tourism industry, having worked as a tour leader and cabin crew for Etihad Airways. Currently she works as a customer service representative at Nstyle international. She holds a Bachelor's degree in Greek and Roman archeology and certificates in travel agent skills and airline safety and service.

1. CV
First Name: Shereen
Last name: Abd Al Ghany
Address : Al Barsha 1 Dubai
Date of birth: 20/06/1985
Place of birth: Cairo – Egypt
Nationality: Egyptian
Gender: Female
Marital Status: Single
Phone: +971 502671146
Email: sher_een_ali@hotmail.com
Height: 174
Weight: 64
Education:
Bachelor Degree in Greek and Roman archeology Faculty of Arts Ain Shams University 2006
Travel Agent’s Representative skills Development October 2008
Safety and Service Certificate Etihad Airways Academy 2010

2. CV
Work experience:
Quest Travel
Tour Leader (2007– 2010)
Responsibilities:
 reiterate the itinerary
 distribute the Guidelines to each participant
 distribute any city maps needed
 distribute information cards listing all contact numbers of hotels, tour leader, and
other reference numbers
 advise basic information as follows:
 My cell phone number
 instructions on using the bancomat/cash withdrawal machines
 use of credit and debit cards
 time schedules
 instructions for free time
 rules of behavior and safety
 announce details for following day’s activities
 give dinner menu details
 supply information for free time and locations
request wake-up calls at the hotel
 reconfirm breakfast time
 reconfirm private bus transportation and any meeting points
 purchase tickets for public transportation
 confirm times for individual city guides and subsequent meeting points
 obtain museum entrance tickets whenever advance purchase is not optional
 give instructions for free time and indications for how Tour Leader can be
located
 give suggestions for lunch mea
 advise general information; banking and debit cards, pharmacy, purchase of
phone cards
 Reconfirm restaurant dinner time, menu and special meal requests
 remind group of hotel rules

3. CV
Etihad Airways
CABIN CREW ( 2010-2015)
 Attending a pre-flight briefing, during which air cabin crew are assigned their working
positions for the upcoming flight (crew are also informed of flight details, the schedule
and if there are passengers with any special requirements, such as diabetic passengers,
passengers in wheelchairs or the number of infants on board);
 Carrying out pre-flight duties, including checking the safety equipment, ensuring the
aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and
that all meals and stock are on board;
 Welcoming passengers on board and directing them to their seats;
 Informing passengers of the aircraft safety procedures and ensuring that all hand
luggage is securely stored away;
 Checking all passenger seat belts and galleys are secure prior to rake-off;
 Making announcements on behalf of the pilot and answering passenger questions during
the flight;
 Serving meals and refreshments to passengers;
 Selling duty-free goods and advising passengers of any allowance restrictions in force at
their destination;
 Reassuring passengers and ensuring that they follow safety procedures correctly in
emergency situations;
 Giving first aid to passengers where necessary;
 Ensuring passengers disembark safely at the end of a flight and checking that there is
no luggage left in the overhead lockers;
 Completing paperwork, including writing a flight report.
Nstyle international
Customer service representative (2015 TILL PRESENT)
Responsibilities
 Effectively manage large amounts of incoming calls
 Generate sales leads
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships of trust through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/team sales targets and call handling quotas
 Handle complaints, provide appropriate solutions and alternatives within the time
limits and follow up to ensure resolution
 Keep records of customer interactions, process customer accounts and file
documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers

4. CV
Languages
Arabic
English
Skills
Can stay calm and work under pressure
Have passionate to learn and adapt to different situation and cultures
Helpful and friendly
Able to understand and deal with different situation