A conscientious and professional with extensive experience in customer service, Retail Sales Executive And Call centre .Possess strong written and verbal communication skills in both Arabic and English Language. A highly organised and efficient individual, whose thorough and precise approach to projects has yielded excellent results. Works confidently within a team with Determination to get things done.

1. Mohsen Soliman
Al Qusais, Dubai, UAE
Mohsenhegi@gmail.com
+971556790089
1st May 1990
Egyptian
PERSONAL PROFILE
A conscientious and professional with extensive experience in customer service, Retail
Sales Executive And Call centre .Possess strong written and verbal communication skills in
both Arabic and English Language. A highly organised and efficient individual, whose
thorough and precise approach to projects has yielded excellent results. Works confidently
within a team with Determination to get things done.
CAREER HISTORY
ContactCenter Agent , Lost Property Management
Dubai International Airport
(NOV 2013 – Present)
Achievements and responsibilities:
 Answers inquiries by clarifying desired information; researching, locating, and
providing information
 Manage large amounts of inbound and outbound calls in a timely manner
 Informs clients by explaining procedures; answering questions; providing information
 Assisting passengers with variety requirements that come with international air travel,
such as flight, hotel, general information and assistance.
 Identify customers’ needs, clarify information, research every issue and provide
solutions and/or alternatives
 Supports the movement of passengers around the various terminals both landside
and airside, ensuring people are directed to the correct areas of the airport to support
the airport experience and on time departures.
 Ensuring that every passenger moves through the airport efficiently and quickly by
being on-hand to swiftly respond to their needs and by reducing queues.
 Providing a proactive service to passengers prior to check-in such as, managing
queues, handling denied boarding passenger, staff passengers, helping families,
identifying those with special needs and code share passengers, so that they are
directed to the relevant check-in counters and are handled efficiently.
 Research, prioritize and resolve customer issues in timely and accurate fashion,
Provide outstanding and exceptional customer service ,Doing zonal office reports
,Showing airport directions
 Highly Accustomed with universal flight information system (UFIS) &flight information
Display system (FIDS).
 Excellent with international air transport association (IATA) codes.

2. Retail Sales Marketing Executive , Mobinil, Egypt.
(Sep 2012 – Oct2013)
Achievements and responsibilities:
 Present and sell company’s products and services to current and potential clients.
 Demonstrate and provide information on promoted products/services.
 Create a positive image and lead consumers to use it.
 Manage account services through quality checks and other follow-up.
 Identify and resolve client concerns.
 Keep records of customer interactions and transactions.
 Record details of inquiries, comments and complaints.
 Handling customer’s complaints.
Call centre, United Company of Pharmacies (UCP) , Egypt.
(June 2011 – Aug 2012)
Achievements and responsibilities:
 Fulfils requests by clarifying desired information; completing transactions; forwarding
requests.
 Answers inquiries by clarifying desired information; researching, locating, and
providing information.
 Maintains call centre database by entering information.
 Answer incoming calls, greeting callers, providing general information, transferring
calls and/or taking messages as necessary.
 Operate communication systems, such as telephone, switchboard, intercom, or
Education
Bachelors of Social Work, Department of Social Planning
Delta University for Science, Mansoura, Egypt.
“Good"
(July 2007 – May 2011)
Other Courses:
 Extra mile ( Business Solutions & Marketing Solutions ),May 2016
 SBC (Service Boot Camp), March 2015.
 ASP1 (Airport Service Program), March 2014
 ICDL Course: June 2012 to July 2012. (25/06/2012- 09/07/2012) Certificate No.
(EGY001099384).
 Driving License - Egypt
 Training Course (Positive attitude and Self-discipline), October 2010.
 General English – Information and Communication Technology Centre.
 E-marketing Course.
Languages
 Arabic: Native Speaker
 English: Fluent
References
References are available upon request.