2.  Arrival to the tourist’s destination point is the true
beginning of their vacation.
 Ways to arrive: By train, by car, by plane.
 Disembark
 Passport control (immigration)
 Pick up luggage
 Customs
 Different lines for aliens and for citizens.
 Public area to be met by family, friends, business
colleagues, driver, tour operator.

3. Services available at an airport
 Transport services.
 Accomodation agencies.
 Currency exchange.
 Car hire……
 Transport hub: to converge terrestrial transport with
the airlines arrival. (JFK – LaGuardia, Orlando, …)
“Shuttles”

4. Welcoming skills
 Communicative
 Corteous, polite
 Efficient
 Intercultural knowledge
 Hospitable.

5. Arriving at a hotel
 Reservation? No reservation?
 Fill the check in card.
 Find the most suitable room. (Upselling?: inform of
better rooms, offer the upselling package as a unique
opportunity, mention higher rates while offering
better deals).

6. Common receptionist duties
 Take and confirm reservations.
 Welcome the guests.
 Money issues.
 Change currency.
 Communication with all the departments!!
 Skills: Computer systems, language, human
relations, intercultural skills,