2. TABLE OF CONTENTS
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Introduction
The process
Carrier Steps
Carrier completes the Scorecard
Carrier submits the Scorecard to Ralph Lauren
Carrier forwards the Scorecard to the Customer
Customer Steps
Customer completes the Scorecard
Customer submits the Scorecard to Ralph Lauren
Tips
Glossary & Notes
Tech Contacts
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3. INTRODUCTION What is Scorecard
Pan European initiative
RL listening to our key customers
Acquire a deep understanding our customers’ requirements
Use feedback to drive performance improvement
Support sales with seamless supply chain services
One Scorecard for each delivery
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4. THE PROCESS
CARRIER
CUSTOMER
ADOBE
ACROBAT
QLIKVIEW
RALPHLAUREN
BIPLATFORM
CompletedScorecard emailed
tocustomerbythecarrier
Scorecardcompletedbythe
carrier&thecustomer
submittedtoRalphLauren
FormsHub
Scorecardcompletedby
thecarriersubmittedto
RalphLaurenFormsHub
DatacollectedonRalphLauren
FormsHub interfacedto
QlikView
Reportand
AnalyticsQlikViewDataLayer
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STEPS
1. Carrier completes the Scorecard
2. Carrier submits the Scorecard to Ralph Lauren
3. Carrier forwards the Scorecard to the Customer
4. Customer completes the Scorecard
5. Customer submits the Scorecard to Ralph Lauren
CARRIERCUSTOMER
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5. STEP 1 Carrier Completes the Scorecard
 Whenyouclickorpassovereachfieldtherearepop-upsthatprovidedetailedinstructionsonhowtoinserttherequired
data.Requiredformatsforeachfield:
 DTNumbers:onlynumbersseparatedbycommas
 DeliveryDate:mm/dd/yyyy
 NumberofCartons:onlynumbers
 NumberofHangingSets:onlynumbers
 ForeachKPIthereisapop-upexplainingthemeaningof
theKPI
 EachKPIisrequiredtobecompleted
 YoucanchooseYes,NoorN/A
 TheyarelockedoncetheScorecardis
issuedtothecustomer
 ForeachKPI youcanprovide
additionaldetails
 EachNotecanbemaximum
40characters
 If youneedtoaddadditionalcommentsthereisa
dedicatedfield atthebottomoftheScorecardwith
maximum500charactersallowed
 Youcanprintthecompleted
Scorecardbyclickingonthis
button
In this step the carrier completes the Scorecard for the delivery including information related to the
shipment(DTNumbers,BookingDate,…)andhisviewrelatedtotheprovidedservices.
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6. STEP 2 Carrier Submits the Scorecard to Ralph Lauren
Thebelowwindowwillappear,inthereyouwillinsertyourEmailAddressand FullNamebeforepressingSend
ThepreferablesolutionissendingtheScorecardtroughyourDefaultEmailApplication.Ifyouneedtosenditthrougha
Webmailaccountandyouencounteranyissuespleaseseethetipssectionatpage11
Aconfirmationwindowwillappear.ATTENTION:Ifyouraccountisnotconfiguredtosendemailsautomatically,the
emailwillbestoredintheOutbox/DraftFolder.Soyouwillhavetomanuallysenditfromyouremailaccount.
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TosubmitthecompletedScorecardtoRLyoumustclicktheSubmitFormbuttonatthetoprightofthetoolbar
In this step the carrier submits the completed Scorecard to the RL BI platform for data collection and
analysis.
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7. STEP 3 Carrier Forwards the Scorecard to the Customer
TosubmitthecompletedScorecardtothecustomeryouhavetoclickontheForwardbuttonatthebottomrightof
theScorecard
Thebelowwindowwillappear.ThepreferablesolutionissendingtheScorecardtroughtheDefaultEmailApplication.
IfyouneedtosendittroughaWebmailaccountandyouencounterany issues
pleaseseethetipssectionatpage11
Theemailbelowwillappearreadytobesenttothecustomer.Theemailaddressofthecustomerwill alreadybesetup.
Youjustneedtoclickonsendandyou’llhavethemailsavedintheSentFolder.
ThecustomerwillreceiveyouremailwiththeScorecardattached.
In this step the Carrier forwards to the customer the completed Scorecard in order to let him to provide
hisviewoftheprovidedservices.
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8. STEP 4 Customer Completes the Scorecard
 ForeachKPIthereisapop-upexplainingthemeaningof
theKPI
 EachKPIisrequiredtobecompleted
 YoucanchooseYes,NoorN/A
 ForeachKPI youcanprovide
additionaldetails
 EachNotecanbemaximum40
characters
 Ifthecarrierhadalready usedthe
availablespace youcandelete
andre-writeinthesamebox
 If youneedtoaddadditionalcommentsthereisadedicatedfieldatthebottomoftheScorecardwithmaximum500
charactersallowed
 Ifthecarrierhadalready usedtheavailablespaceavailableyoucandeleteandre-writeinthesamebox
 Youcan printthecompleted
Scorecardbyclickingonthis
button
In this step the customer completes the Scorecard received from the carrier, updating the Scorecard with
theirassessmentofeachKPI.
 It’snotpossibletochangetheanswersgivenbythe
carrier.Thefieldsarelocked.
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9. STEP 5 Customer Submits the Scorecard to Ralph Lauren
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TosubmitthecompletedScorecardtoRLyoumustclicktheSubmitFormbuttonatthetoprightofthetoolbar
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Thebelowwindowwillappear,inthereyouwillinsertyourEmailAddressand FullNamebeforepressingSend
ThepreferablesolutionissendingtheScorecardtroughyourDefaultEmailApplication.Ifyouneedtosenditthrougha
Webmailaccountandyouencounteranyissuespleaseseethetipssectionatpage11
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Aconfirmationwindowwillappear.ATTENTION:Ifyouraccountisnotconfiguredtosendemailsautomatically,the
emailwillbestoredintheOutbox/DraftFolder.Soyouwillhavetomanuallysenditfromyouremailaccount.
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11. TIPS Use a Non-Default Email Account to Submit Scorecard
YoucansendtheScorecardalsotroughaWebmail
ForGmail&YahooaccountssettingsarealreadysetupinAdobesoyoujustneedtoinsertyoure-mailaccountinthewindow
Forotheraccounts(excludedHotmail)youareaskedtoinserttheemailpasswordandtherelatedIMAP& SMTPdetails.These
valuecanbeeasilyfoundonthewebifyoudon’thavethemalready.Pleasebeawarethatnotalltheemailprovidersupportthis
function(e.g.Hotmail).
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12. TIPS Set Up an Email Account to Submit Scorecard
YoucanalsosetupanemailaccountdirectlyinAdobeAcrobatorAdobeReaderandindicateyourpreferences.
GotothetabEditatthetopleftoftheAdobewindowandchoosePreferences.
ClickonEmailAccountsandyou’llseelistedinthewindowontherighttheemailaccountsincludingthedefaultone.
Youcanmakeanaccountas thedefaultonebyclickingontheMakeDefaultbuttonatthebottomright.
You’llseeagreytickappearingnexttotheaccountyoujustmadeasadefaultaccount.
Inthiswindowyoucanalsoaddasmanyaccountsasyouprefer.
Ifyouwanttosetupawebmailaccountpleasefollowtheinstructionsonpage 11.
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13. GLOSSARY / NOTES
RequiredField:it isnot possibleto submit the formwithout having the fieldcompleted
FrozenField:it isnot possibleto change the answergiveninthe field
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14. TECH CONTACTS
ScorecardProjectIssues/Questions
 Pilotsand Go-live
 Datesand deliveries
 Discussserviceimprovementsif required
Brian Moellering
DirectPhone: +39 0522 676910
EmailAddress:Brian.Moellering@RalphLauren.com
SilviaGorreri:
DirectPhone: +39 0522 676918
EmailAddress:Silvia.Gorreri@RalphLauren.com
TechnicalSupport
 CompletingScorecardIssues
 Adobe EmailSetup
 Scorecardrequiredfield
StellaCella
DirectPhone: +39 0522 676939
EmailAddress:Stella.Cella@RalphLauren.com
OmLog Contacts
 Whotocontactin RalphLauren?
 Frequencyof ScorecardSubmission
 WhentoSubmitthe Scorecard
GiacomoCasonato
DirectPhone: +39 0522905491
EmailAddress:giacomo.casonato@omlog.com
ChiaraCantoni
DirectPhone: 0522 905487
EmailAddress:chiara.cantoni@omlog.com
ValerioBigi
DirectPhone: +39 0522 905562
EmailAddress:valerio.bigi@omlog.com
Dario Cigliola
DirectPhone: +39 0522905697
EmailAddress:dario.cigliola@omlog.com
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