Insights Success has come up with this special edition of "The 10 Most Recommended Facility Management Service Providers to Watch in 2019". This issue has featured a handful of companies offering a diverse mix of creativity and distinctiveness.

1. T
H
E10MOST RECOMMENDED
FACILITY
MANAGEMENT
SERVICE PROVIDERS
TO WATCH IN 2019
2019 | VOL 11 | ISSUE 2
S Bhaskar
Managing Director
TIMESOLFACILITY MANAGEMENTKeeping up With Changing Technologies, Timely!
COMPANY OF THE MONTH
Brijesh Rajput
Director

4. n today’s digital era, organizations face various challenges when it comes to rolling out proficient, high-tech
Iinfrastructure experience alongside addressing the finance-related operations. This is where the necessity of Smart
Building Technologies as well as Facility Management comes into the picture. With technology playing its part, students
of today are experiencing the impact of smart classrooms. Facility management is benefiting universities across the country to
provide a secured ecosystem and quality education to the pupils, seamlessly.
These technologies are at the forefront in securing an edifice and laying the foundation of an intuitive business model.
Considering this, businesses across the country are embracing these smart facilities to provide their employees with a hassle-
free work environment. The Facility Managers (FMs) across different businesses are leveraging facility management backed
by AI, ML, AR/VR, etc. to empower the business world like never before!
The new-age facility management solutions are boosting the industry players to create motivating workspaces for achieving
improved employee-company relationship. These tech-enabled facility management ventures are leveraging novel practices
to pull in efficiency and productivity, evidently to the real estate world and facilities related to other industry segments. They
are unboxing new pathways to expedite business operations, promote clean & smart workplaces, extend equipment life, and
even deliver comprehensive solutions for the betterment of the society. Besides, the FM professionals are treading an extra
mile by effectively utilizing data, implementing software-specific facility tools and automated systems thereby, assisting the
Facility Management Solution Providers segment to conquer new heights.
Recognizing such professionals that are revolutionizing the facility management space and keeping innovation on their radar
by staying up-to-speed with the developments, we have come up with this special edition of “The 10 Most Recommended
Facility Management Service Providers to Watch in 2019”. This issue has featured a handful of companies offering a
diverse and engaging mix of creativity and distinctiveness. It will help you to walk through a list of professionals embracing
multi-disciplinary approach and covering a range of relevant issues in its sector.
Decoding Facility Management

5. On the Cover of the issue is Timesol Facility Management Pvt. Ltd. – a comprehensive service partner for its corporate and
individual customers as a whole. The company is outshining its competitors with its innovative solutions and redefining the
Facility Management Service Providers segment.
Apart from such an insightful cover story, we have also enlisted, Ardent Facilities Pvt. Ltd. that aims to provide trusted,
quality, and reliable services to its clients; Forbes Facility Services Pvt. Ltd. (FFSPL) is one-stop platform for all Integrated
Facility Management outsourcing needs; SILA provides Facility Management, Project Management, and Turnkey Interior
Contracting services to various sectors within Real Estate; and Uniservice Facility Management Pvt. Ltd. is a premier
integrated facility management services company that has been established to bring together multifaceted solutions under one
roof.
Alongside companies like V R Facilities, SMS Integrated Facility Services Pvt. Ltd., A2Z Facility Services, Tenon FM, and
Clean Care Services have also been featured in the listing of this edition.
While flipping the pages, take a note not to miss out exclusive Interviews with team Enviro India (EI) and team Quess Corp
Limited (QCL). This edition also showcases an article North Chennai – Waiting for Growth Boosters by Sanjay Chugh,
City Head – Chennai and Senior Vice President at ANAROCK Property Consultants.
Turning some more pages will help you find an article titled as The Now and Next of Facility Management straight From
Editor’s Desk. These articles will help you understand the current market scenario of this industry. Looking at the emerging
opportunities and the growing possibilities, this issue of ours will introduce you to a whole new world of novelty.
So enjoy the exciting read!

6. Cover Story
08
TIMESOL FACILITY
MANAGEMENT
Keeping up With Changing
Technologies, Timely!
ARDENT FACILITIES
Where Customer
Satisfaction Matters
LEADER’S VOICE
North Chennai Waiting
for Growth Boosters
FROM EDITOR’S DESK
The Now and Next of
Facility Management
CXO STANDPOINT
ARTICLE
32
38
COMPANY OF THE MONTH
16

7. INTERVIEW WITH INSIGHTS SUCCESS
20 26
QUESS CORP
A Leading Business Services
Provider
ENVIRO INDIA
An Integrated Facility Management
Service Company
Contents
FORBES FACILITY
SERVICES
Creating and Driving Values
24
SILA
Delivering Excellence
in Real Estate
30
UNISERVICE FACILITY
MANAGEMENT
Bringing FMS Under
One Umbrella
36

8. SME-SMO Executives Uma, Ketki
Circulation Manager Tanaji
Digital Marketing Manager Prashant Chevale
Technical Specialist Amar Sawant
Co-designer Asha Bange
Art & Picture Editor Deepanjali Jena
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Associate Designer Poonam Mahajan
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RNI NUMBER: MAHENG/2018/75953
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Rahul Niraj
Business Development Manager Megha Mishra

10. S Bhaskar
Managing Director

11. TIMESOLFACILITY MANAGEMENT
Keeping up With Changing Technologies, Timely!
We give top priority
to our clients’ needs
adhering to ethical and
professional standards
“
“
TIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLTIMESOLGEMENT
CCCOOVER SVER SVER SVER SVER SVER SVER SVER SVER SVER STTTTTTTTTTTTORORORORORORORORORORORORORORORORORORORORORYYYYYORYORORYORORYOR

12. Timesol. He comes from a humble background and has a
Postgraduate degree. Bhaskar began his career with TVS
in 1984 and then moved to Titan Industries Ltd. for
handling facilities in the year 1986. Later, from Titan, he
joined with BPL as head of facilities in 1998. After
working in the corporate admin and facility fields for
more than 17 years, he analyzed that ‘TIME’ is one of
the key factors for achieving a happy work and personal
environment. With this thought, TIMESOL was
incorporated to provide a perfect balance between work
echnology nowadays plays a greater part in the
Tlives of every individual and this has been rising
from the last two decades. Occasionally, there is
an innovation that happens in every industry which is
either through, ‘introduction of new technology, a
solution to an old problem or due to birth of an
innovative big idea’.
Timesol Facility Management Pvt. Ltd. is
spearheading through technological advancements with
ease of access to all its customers and clientele. The
company offers an integrated premium service with
multiple touchpoints through its call-center and the
website. Also, it has a customer/client specific CRM that
takes care of their every need. From one’s household
work to any personal and official travel requirements, to
cash management needs for the organization – all of the
requirements can be fulfilled with the comfort of a single
space. Technological advancements in the market are
also incorporated in the way that, Timesol operates with
a key position in the market which helps in having a
stronghold on it. Facility Management has an ocean of
opportunities. The market changes with time and what
was new yesterday is outdated today. “To move with the
tide of change we at Timesol diversify the aspects of
business,” says Timesol’s team. From a base of just
being a concierge service provider, the company has
expanded to be an ‘Integrated Corporate Service’
enabler. Its dimensions of business have grown from
concierge to travel services, to complete facility
management to corporate support services, and human
resource support service. Every need for corporate
clients/individual patrons is taken up with the utmost
care.
Timesol operates as a single unit by building a diverse
team. “We are able to deliver on the unique and
challenging requests from our clients,” tells the team.
The staff brings to the table the culture and attributes
from the heart of their region. With the personnel from
Pan India speaking different languages, the firm has
managed to have a hold on the Indian market effectively.
Every experience and culture brought to Timesol helps in
providing service beyond expectations.
Chasing Excellence
“Team Timesol is always in the pursuit of a life well-
lived,” shares S Bhaskar – Managing Director,

13. We at Timesol, understand the basics that change is
inevitable, and our team ensures that the services
are dynamic to the market requirement
““

14. and personal life to its clients. He has worked hard to
shape the company since its inception, through thick and
thin Bhaskar has stood by his decision and had harnessed
the strength to keep the organization on the go to reach
what TIMESOL as a company is today. He was
determined that the company can achieve greatness and
now, it has become one of the key market players in the
service industry. When it comes to the clients, he
maintains the utmost transparency and claims that it is
the secret behind the success of Timesol.
In Pursuit of Greatness
Timesol has been an organization that has adaptability
built-in as its core value. The company believes that
quality and timely services are the key factors that ensure
the success of any business. “Our Research and
Development team is always on the go to understand the
change in market conditions and we at Timesol are
equipped to handle the shift in the market,” expresses
Bhaskar. “We believe that diversification is one of the
crucial elements that enable the organization to compete
in the market,” further adds Timesol’s team. The team
understands the dynamics of the market and provides
tailor-made services to the clients to be it a corporate or
individual patron. It ensures that whichever services
provided are quantifiable and quality services. The
success of the business is quantified by two major factors
the trustworthiness the clients have on the services and
the loyalty of its employees.
It is an organization that values its employees, and they
are treated as an extended family. Any organization
thrives on the engagement of its employees. “We have an
open-door policy where every employee, be it a janitor
or the senior management personnel, every individual
working for Timesol is given equal preference. I believe
that gives our employees a personal connection towards
the company,” claims Bhaskar. When it comes to the
clientele/customers, the firm ensures that the utmost
transparency is maintained. Within a specified turn
around time, the Timesol team creates a personal and
professional bond with the clients as the services are
designed to suit the corporate and the individual needs as
a whole.
We thrive in a diverse
and adventurous
environment and
we have the creativity,
curiosity, and drive
that is needed to
discover what
we can achieve
“
“
Debasish Mukarjee
General Manager - West

15. Delivering Distinction for 17 years
Timesol is one among the best intermediary service
providers, in its seventeen years of operation, it
continues to develop and discover best practices &
methodologies to cater to its esteemed clients. The firm
creates a specialized array of services to balance its
client’s work, personal and official life that increases
efficiency in business administration. Some of the
exceptional services provided by Timesol are mentioned
below:
1. CONCIERGE SERVICE
2. CORPORATE SUPPORT SERVICES
3. FACILITY MANAGEMENT
4. HUMAN RESOURCE SERVICE LINE
The organization has diversified to suit the conditions of
the changes in the market. From a traditional concierge
help desk, it has moved on to become a front runner in
providing an Integrated service of Concierge and front
office management. Also, it is emerging as a key player
in the facility management front.“We provide one of a
Timesol stands
out in the
market as an
integrated
corporate
service
provider
“
“
kind services to our corporate clients and their
employees. Being an Integrated service provider, we take
pride in catering to the industries across the market from
the startups, the SME, to the MNC companies,”
describes Bhaskar.“We provide a custom-made solution
to all the needs of our clients/customers. We value the
Customers and ensure we offer the best levels of service
excellence,” claims the team of Timesol.
All in all, the facility management market is a place
where there is a lot of scope for new players. With the
integration of technology, the market is opened for new
ventures and new platforms for business. The last decade
was the golden age of technology and there were many
advancements in all aspects of the markets. “The advent
of technology has given startups a place to expand and
compete in the market,” concludes Bhaskar.
Sunita Bhaskar , Director

18. Brijesh Rajput
Director
Brijesh Rajput
Director
COMPANY OF
THE MONTH
November 2019|16

19. The new-age technology advancements are
positively impacting the Facility Management
Service Providers segment to the core. A plethora
of startups is joining the foray with a vision to disrupt this
segment like never before. Companies are embracing these
technologies to be at the forefront of the hassle-free work
environment. They are placing their best foot forward in
training their manpower and providing them real-time
guidance alongside rolling out top-notch facility
management services.
Founded in 2000, Ardent Facilities Pvt. Ltd is one such
company which is striving to provide trusted, quality, and
reliable services to its clients. Catering to various industries
with this curated set of services, has made Ardent a
preferred choice of customers across the business world.
Based in Ahmedabad and having presence in PAN India,
the company’s solutions leave no stone unturned in
becoming an organization’s asset to its best. Be it assigning
payroll outsourcing, well trained housekeeping staff or
skilled – unskilled manpower, the company is committed to
quench the needs of the customers and help them in
creating a niche in their respective spaces.
Today, the company’s consistent efforts have helped in
expanding its client base and providing services to banks,
hospitals, corporate companies, educational institutes,
restaurants, industries, etc.
Meet the Dynamic Duo
Mr. Sukhdev Singh Rajput is the Founder of Ardent
Groups. He has completed his Masters in Personal
Management. Mr. Sukhdev has more than forty years of
experience in manpower & facility management and stands
tall in delivering the best.
With more than thirteen years of experience in facility
management is Mr. Brijesh Rajput – Director. He has
completed his Master’s in Business Administration. He
started his professional journey with the blessings of his
father Mr. Sukhdev.
He has great people management skills and consistently
focuses on maintaining long-term relationships with the
customers. Mr. Brijesh is at the helm of ensuring that the
clients do not miss out on any benefits offered by the
company.
Services Onboard
Rolling out ‘Customer-oriented’ solutions is Ardent’s forte.
Let’s get a deeper dive into the ambit of quality services
offered by the company:
Facility Management
The company prominently provides housekeeping, labour
supply, and property management services. Its skilled
professionals ensure minimum errors and take care of any
type of commercial and industrial cleaning with utmost
excellence. Backed by an experienced staff, supply and
management of labour with proficiency is a major priority
Where Customer Satisfaction Matters
We are on a
mission to provide
highest-quality
solutions and
facility management
to our clients by
continuous setting
of new goals of
achievements
“
“
Novbember 2019| 17

20. at Ardent. Working with a value-for-money approach, the
company provides its services on all over India.
Its property management service covers painting and
decoration, joinery, electrical jobs, roof and tiles, repairing,
plumbing, gas service, cleaning, and landscaping for both
commercial and residential property owners.
Payroll Outsourcing Services
Inculcating the most standard requirement processes is a
serious business at Ardent. Its highly qualified team has the
potential to provide state-of-the-art HR staffing solutions,
thereby, finding the most talented professional for the
available job.
Acknowledging that constant flow of quality manpower is
essential for the success of any organization, the company
offers the best resource available for a business niche,
adding value to the client organizations. Be it permanent
staff or temporary, it provides manpower on contract across
country and industries.
Housekeeping Services
Ardent is committed to delivering a vast array of
housekeeping services backed by professionals who are
suited to quench client requirements to its best. These
services include office cleaning, machine cleaning, taking
care of plants, etc. The company efficaciously provides on
and off-job training to its staff to withstand different
challenging environments alongside maintaining worksheet,
checklist and feedback for their continuous improvement.
No doubt its housekeeping staff has been quenching the
requirements of hospitals, office campus, institutions and
commercial complexes, industrial plant, corporate offices
for past years with utmost excellence.
The Differentiating Factor
Talking about customer satisfaction the duo says, “We
know what our clients want truly. Even if there are new
players coming up offering services at a lower price, they
cannot beat us in the long run as they often fail to give their
customers satisfying services.”
The services offered by Ardent are managed professionally
in a seamless manner. Satisfying solutions blended with
perfection is what the company aims for with it’s reliable,
well-trained, and trustworthy manpower. Embracing the
skyrocketing demands of the customers, the company keeps
its staff well-informed, gives them knowledge, and trains
them to be more technically sound at work. These
professionals have an eye for details, thereby, evaluating
and providing best-in-class services.
Ardent consistently focuses on generating profitable
outcomes for its client organizations. Be it sending a
plumber to repair leakage problem or security guards for an
event, its staff reach the workplace with a clear objective –
client satisfaction.
Apart from providing affordable solutions, the company’s
service quality is paramount, and that makes it unbeatable
in the market.
The Success Mantra
Ardent Facility Management believes that the most
essential element for a successful business relationship, is
and has always been clients’ satisfaction. If the clients are
not happy with the services, they will move to another
service provider, regardless of other perks like low cost. So,
when it comes to client satisfaction, it is always necessary
to embrace customer feedbacks that can help an
organization for its present as well as future endeavours.
“OUR BUSINESS PARTNER”
And Many More…
November 2019|18

22. his interview highlights the consistent endeavors of
TTeam Quess Corp Limited (QCL) that treads the
extra mile to quench the needs of its client
organizations.
IS: Kindly brief us about the Company – inception and
the overall journey to date.
Team QCL: Quess Corp Limited, is India’s leading
business services provider. At Quess, we excel in helping
large and emerging companies manage their non-core
activities by leveraging our integrated service offerings
across industries and geographies which provides
significant operational efficiencies to our clients. Quess has
a team of over 357,000 employees across India, North
America, South America, South East Asia and the Middle
East. Functioning across three platforms – Workforce
Management, Operating Asset Management and Tech
Services, Quess offers services in Staffing, Recruitment,
Online Job Portal, Payrolling, Skill Development, Logistics,
Integrated Facility Management, Food and Beverages,
Landscaping, Telecom and Industrial Asset Management,
Business Process Management, Digital platform for
Compliance and many more. Quess serves over 2,000
clients worldwide. Quess established in 2007, forayed into
the Integrated Facility Management Sector shortly after that
with the acquisition of Avon, one of the fastest-growing
sector in India. This sector serves through the integration of
people, systems, places, process and technology. This
division of Quess Corp has 33 offices across 22 cities in
India. With the presence of training modules and a
dedicated team of 100+ training professionals across the
country, we help candidates align their skills with labor
market requirements. The promise to ensure job
opportunities for both, rural as well as urban youth is
backed by our milestone of thousands of placements. In
addition, Quess FMS has recently acquired the landscaping
business, Greenpiece.
IS: Please tell us something about your Founder/CEO
and his/her contribution towards the company and the
industry (kindly include his quality traits, quotes etc.)
Team QCL: Anand Sundar Raj, CEO, Quess IFM
Business, believes that successful enterprises move with the
times. As the FMS organizational architect, he led Facility
Management Services to have undergone strategic business
transformations. Quess FMS has one of best Retention of its
employees in the industry and we believe having motivated
and well-trained employees to deliver successful solutions
to our clients and this with our digital initiatives is a winner.
Our value proposition is to be Proactive in giving solutions
to clients Need coupled with Transparency and customer-
centricity. Anand’s dynamism led to cost optimisation and
higher operational efficiency. Quess FMS aims to become a
networked enterprise which overturns its self-contained
enclosed system and fits into the Internet as a node that can
connect various resources, with a view to build a new
platform for co-creation and winning together to add value
for all stakeholders.
IS: Kindly describe in detail about the services and
products you provide that sets you apart.
Team QCL: Quess FMS offers a Full gamut of FM Service
including Housekeeping, Support Services, Technical
Services, Pest Control and Food & Catering and Security
through our group company. In addition, it consists of a
specialized management group that focuses on the
Healthcare, Education & Banking Financial Sector. Clients
wanted to work with one Partner who can take care of all
their Facilities Need and Quess fits in perfectly. FMS has
mastered various methodologies to deliver the best solution
to its customers. Their strict adherence to FMS procedures
is backed by sound financials, experienced leadership, tech
intervention and high rates of business retention that helps
them to position themselves as a leader in the industry.
IS: Enlighten us about the vision and mission of
Company?
Team QCL: Quess FMS aims to be a market leader that
QuessCorpA Leading Business Services Provider
November 2019|20

23. Anand Sundar Raj
CEO
INTERVIEW WITH INSIGHTS SUCCESS
Novbember 2019| 21

24. provides world-class customer experience while
continuously working towards creating better lives.
IS: Tell us about the notable milestones or some notable
awards/achievements the Company has received so far.
Team QCL: Quess FMS is one of the very few large
Integrated FM players to offer all ranges of FM services
like House Keeping, Guest House Management, Security
Services, Technical Services, Pest Control Services,
Landscaping and Food Services.
IS: How are you fighting the challenges in terms of
emerging market players and competitive costs?
Team QCL: While the margin pressure is inherent from
both emerging and existing markets, Quess is positioned as
a solution provider instead of catering to just labor supplies.
Clients are willing to Pay for Quality of Service.
IS: What are your strategies to maintain a hassle-free
work environment and measures for employee
development in your line of work?
Team QCL: Two Way communication (such as town hall,
one on one sessions etc.,) to promote transparency,
structured employee connect, effective feedback mechanism
to improve the efficiency of the system and processes etc.,
support in achieving hassle-free work environment.
Employee development is one of the top agendas for us and
we aim to achieve it through executive development
programs for senior and constant training and development
programs for middle and junior level management. We
emphasize on having IDPs and also have a specific program
for High-Potential employees.
IS: To what extent has technology impacted the Facility
Management Service Providers segment? How do you
embrace innovation and technology in your Company?
Team QCL: We are rapidly adapting digital technology
across our service offerings, like IoT Solutions, Robotics on
Payroll and Compliance management, Paperless
Onboarding, Feedback Tool, Asset Tracking and
Management, Supervisory tools and so on. We continue to
embrace technology to achieve scale, Cost Leadership
help our colleagues to spend more time in the market.
IS: Please tell us about your viewpoint on the latest
trends in the Facility Management market. How are you
keeping up with it?
Team QCL said that
• The demand for facility management services is high with
a growing emphasis on urban development and
modernization of office spaces.
• Key factors such as operations outsourcing in end-user
industries like infrastructure, manufacturing, IT, and other
services will shape the growth of the facility management
services market in India
• Key Segments Driving Growth in facility management
services
a. IT/ ITES/ BPO
b. BFSI
c. Manufacturing
d. Healthcare
e. Education
f. Infrastructure
g. Government
We are making our presence felt by participating in all the
large RFPs with our unique value proposition of positioning
ourselves as Integrated Solution Providing covering most of
the service in-house. Customers are looking at more of
integrated offerings around facility management with the
aid of technology, bringing in more transparency and
efficiency.
IS: According to you, what are the essential elements of
a successful business relationship in today’s business
environment?
Team QCL: Customer centricity, Innovation, Compliance,
Transparency, Cost Leadership, Motivated Employees
IS: What are your views on the emergence of Facility
Management startups, especially in the last decade?
Team QCL: New Players are welcome as this will fasten
the movement from an un-organised market to an organized
one.
IS: What are your future plans for the company? Where
do you see the company in the years to come?
Team QCL: The coming years will see a stupendous
growth in facility management services. The sector is ready
to double the growth in the coming years thus setting a goal
for the industry. Quess FMS is also implementing digital
delivery models and also giving its attention to end-to-end
client life cycle management for the purpose of delivering
the best results to its customers.
November 2019|22

26. Gone are the days when industry functions were seen
as an overhead and its professionals solely as
engineers. Facility management’s next-generation
professionals will closely reassemble the business leaders
who combine commercial expertise, strategic thinking, an
eye for innovation and continuous improvement. It is the
discipline that ensures all the different buildings and
services of the company works as efficiently as possible.
Facility management industry has come a long way and it is
now capable of providing value far beyond simple cost
saving.
One such professional, Forbes Facility Services Private
Limited (FFSL) is a one-stop platform for all Integrated
Facility Management outsourcing needs and offers a
bouquet of services to all the major segments in
Manufacturing, Food Industry, Automobile Ancillaries,
Pharmaceutical, Hospitality, Education, Healthcare and
Government.
FFSL is a Eureka Forbes Limited Group enterprise and
comes from the corporate lineage of Shapoorji Pallonji
Group. Since its inception, the company is working
towards a common vision with Eureka Forbes, to have ‘A
Happy, Healthy, and Safe Pollution-Free Environment
based on Trust and Lasting Relationships with Customers’.
The company’s services are based on the foundation of
customer satisfaction and maintain good relationships with
existing clients. A high retention rate of around 90 percent
of clients tells everything about its exceptional services.
About the Veteran
Vinay R Deshmukh, the CEO of the company, is charting
the course for the future of the company. He has completed
his mechanical engineering from Walchand College of
Engineering. Later, Vinay has completed his post-
graduation in marketing from K J Somaiya Institute of
Management Studies. With over three decades of
experience, Vinay brings in years of acumen and
professionalism in the business.
Vinay says, “The rich lineage of centuries old business line,
patronage of the latest technology and exponential market
growth makes Facility Management enticing business like
never before. I firmly believe that we are in the right place
at the right time and moving in the right direction.”
Every individual at Forbes Facility Services right from the
janitor to the CEO is a proud ForbeSPartners and put one’s
heart into his/her job. We are deeply convinced that
humility and empowerment is the DNA of our organization.
We are, forever indebted to our customers who have
evinced buoyant confidence and trust in us. With above
95% customer retention and over 55% customers
associations of more than 5 years, has indeed become a
pride factor for us.
We are happy to announce that we have partnered many
initiatives by the Government of India such as the
passenger amenities improvement program for Indian
Railways, the Blue Flag Certification for our beaches,
automating the services at the Commonwealth Nodal
Hospital.
Along with our employees and customers, we are equally
committed towards the society and environment. We have
taken bold steps towards inculcating it into the company’s
culture effectively. Through our CSR and internal programs
we are working for children’s education, empowerment of
girl child, and many more social causes. For environmental
protection, we have sourced alternate fuel and saved 60% of
carbon footprints.
As an individual and a professional, it gives me great
pleasure to have worked with supporting and visionary
seniors; and I am equally blessed to have a great team that
inspires and challenges.
Delivering Exceptional Services
FFSL offers best-in-class services including Mechanized
Housekeeping, Operations Maintenance, Foodservice,
Offshore Service Management to its clients. Moreover, the
company also offers services like Guesthouse Management,
Façade Cleaning, Horticulture, Pest Control, and Office
Support Payroll Services to its customers.
With such a broad spectrum of sectors and services; and a
consistent approach towards ISO 9001, 18001, 14001 and
Forbes Facility
Services Creating and Driving Values
November 2019|24

27. 22000 standards, the organization have achieved revenue of
INR 2000 million within a span of 15 years.
All throughout this journey FFSL is consistent in
maintaining the strength and support of services through its
exceptional operations. It has PAN India presence at more
than a hundred cities with a client base of 260+. With over
6000 dedicated and skilled workforce, the company is
serving over 55,000+ meals a day and managing over 44
million sq. feet of structures for various establishments. The
company has an overseas business presence and follows
100% statutory compliance norms
Putting Employees First
Thought over a period becomes actions, action over a
period becomes a habit, and habit over a period becomes
culture! The company is always ready to walk the extra
mile for its employees. Below are some of the initiatives
that the company took for its employees.
• Nurturing Talent in a safe and diverse environment
The company believes in cultivating and enhancing the
true potential in each one of its people, and then, by
freeing and empowering them to perform.
• Four Pillars
The company’s employees are assured of a four-pronged
benefit that touch and benefits every aspect of their life,
namely Earning, Learning, Pride and Fun.
• Safety first
The company is dedicated to providing a happy, healthy,
and safe working environment for every employee. Its
robust policies on safety at workplace help in protecting
its people. The company’s ‘Prevention of Sexual
Harassment Policy’ and its enforcement provide a safe
and congenial working environment for everyone.
• Celebrating diversity
FFSL promote and inculcate diversity in the organization
and give equal opportunity to all the people irrespective
of race, color, religion, cast, gender identity, sexual
orientation, marital status, disability or age.
• Gender Equality
The company gives equal opportunity for female
employees. Also, it has a large number of female
employees which is growing with time.
• Grievance redressal
Employee satisfaction is the key to success in the service
industry. ‘VISHWAS’ is an initiative and a holistic
approach to address the grievances of employees.
Through this initiative, the company collects complaints
and feedback from its employees at different sites and
resolves it through time-tested grievance redressal policy.
• Rewarding meritorious students
Nanhe Forbes is an initiative to motivate and promote
meritorious children of employees; through this program,
FFSL gives scholarship to meritorious a student which
helps them in many ways.
Our services are
based on the
foundation of
customer
satisfaction
“
“
Vinay R Deshmukh
CEO
• Employee engagement activities
The company organizes monthly engagement activities
for its employees under ‘Forbes Fiesta’ to keep them
motivated while working.
A Road Ahead
Every day it seems that technology is pushing the
boundaries of what facility management can deliver to the
organizations. Organizations will surely take advantage of
technology to roll out best-in-class services. Regardless of
what comes next, Facility management companies will play
a critical role in meeting the needs of the employee.
Progressing forward with a positive approach, Forbes
Facility Services will continue to deliver best-in-class
facility management services to its clients.
Novbember 2019| 25

28. ENVIRO INDIAAn Integrated Facility Management Service Company
The below excerpt is an exclusive interview with
team Enviro India (EI) showcasing their
distinctiveness and curated acumen which helps
them in being ahead of all.
IS: Kindly brief us about the Company – inception and
the overall journey to date.
Team EI: Enviro came to origin 20 yrs ago from today. It
started with delivering Facility services to some of its own
projects which were Vatika INXT and Vatika City. With its
operational prowess, it gained considerable attention from
the businesses around. With time, Enviro was approached
by big brands like Mapsco, Carrier, Bharat Petroleum and
more, that served as a spring board to its journey and lifted
its name up in the market. This is when Enviro started
gaining rapt attention and bagged more projects to serve,
while it also expanded its wings to the other parts of the
country. Today Enviro is delivering advanced Integrated
Facility Management Services in more than 115+ sites to
8 major cities in the country. This has been made possible
by means of 4000+ employees on rolls that ensure quality
services as their first priority.
IS: Please tell us something about your Founder/CEO
and his/her contribution towards the company and the
industry (kindly include his quality traits, quotes etc.)
Team EI: Mr. Gaurav Bhalla – The MD of the Vatika
Group plays a dominant role in fostering Enviro’s growth. It
is through his tireless efforts that Enviro sees a direction to
move forward and leave a mark in its domain. His emphasis
on Technology has made Enviro a strong player in the
market. There is Enviro App, which was launched 8 years
ago.
Mr. Gaurav Bhalla is an extremely humble, well learned
and distinguished person, who has been the lamp in the
dark for thousands of employees at Vatika.
IS: Kindly describe in detail about the services and
products you provide that sets you apart.
Team EI: Enviro provides technical maintenance services
which include: EDG Operation and Maintenance, Lifts and
Elevator maintenance, CCTV Gate Barrier System,
Backup Power Supply, Water and Fire Pumps Parking
Management. Additionally it also has building soft services
and business support services that include: Waste
Management, Pest Control Services, Landscaping and
Horticulture, Facade Cleaning, Environment, Health and
Safety, Preventive Management Inventory Control, Vendor
Management and Procurements, AMC / Warranty /
Insurance Management.
Enviro also provides periodic trainings to its staff members
in order to sharpen their skills and make sure the staff on
field has a ready plan to fight any crisis as and when they
occur.
IS: Enlighten us about the vision and mission of
Company?
Team EI: Our vision is to be the best integrated facility
management service provider in the country, while we also
aim to seek a fourfold growth in the years to come. Our
mission is to change the face of facility management
services and introduce them as the back bone of
infrastructures without which, a framework is nothing but
an empty vessel.
November 2019|26

29. IS: Tell us about the notable
milestones or some notable
awards/achievements the
Company has received so far.
Team EI: Enviro has been
awarded as the best company to
work for in 2019, it was also
awarded as the best facility
management provider in its
legacy in 2018 by ET NOW.
Recently, Enviro has also been
recognized as the best FM Tech
innovations provider of the year.
IS: How are you fighting the
challenges in terms of
emerging market players and
competitive costs?
Team EI: We keep ourselves
akin to the latest happenings in
and around the world. It is very
important for us to constantly
thrive for better procedures and
supporting technologies that
help in reducing our response
time to any request or exigency.
We recently launched Enviro
App 2.0.
It won’t be wrong to say that our
metacognition reveals our
strengths and weaknesses that
we ensure to truthfully.
Gaurav Bhalla
MD
INTERVIEW WITH INSIGHTS SUCCESS
Novbember 2019| 27

30. improvise in order to stand out from the rest. Our strategy is
to take the technological innovations little by little and
slowly inculcate them in our system for everyone to have a
fair transition. This is how we maintain the sanity of our
procedures and don’t blow up the finances considering the
Indian market may not be super ready for everything at
once.
IS: What are your strategies to maintain hassle-free
work environment and measures for employee
development in your line of work?
Team EI: We believe in the power of flexibility and
provide ample opportunities to our staff to learn and grow.
Keeping that in mind, we have Flexi timing in place.
Wherein employees can come in between 8-10am and leave
accordingly at 5-7pm.
The work environment at Enviro is extremely conducive
and friendly. To make it even better we organize quarterly
team outings, celebrate all festivals with full enthusiasm,
organize events for everyone to join in and also provide
recognition to our employees via periodic Rewards and
recognition ceremonies.
IS: To what extent has technology impacted the Facility
Management Service Providers segment? How do you
embrace innovation and technology in your Company?
Team EI: Technology has a huge impact on the way facility
services are run. In a digital world like today, there’s little
scope to wait. Being in the FM Industry, we have to be on
our toes and have a hawk eye vision to address any
circumstances, good or bad. This is only achievable by
means of the latest technologies that are specifically crafted
for this purpose. We try to match our steps with the latest
offerings in our field. To name a few owned by us, we have
a Visitor management system, automated gate barrier
system, a detailed control room plan, proper cctv
monitoring backed by emergency exit plans that are
uniquely designed keeping in mind its blueprint of each
building. We have developed custom products like e-More
for daily reporting from all commercial buildings. Succhi
for governance in residential societies.
IS: Please tell us about your viewpoint on the latest
trends in the Facility Management market. How are you
keeping up with it?
Team EI: Facility management market is doing a great job
with introducing drones for roof top inspection, sensor
technology for energy management and using predictive
maintenance methods of monitoring electrical appliances.
Enviro has followed the footsteps of these trends, and is
proactively involved in predictive maintenance for its
processes. It is playing a vital role in monitoring indoor
technologies to serve the occupants well e.g. controlling the
temperature and monitoring the energy consumption by
identifying vacant spots in the building.
Enviro has also stepped forward to take ahead the Swachh
Bharat campaign wherein it elucidates the importance of a
clean and green environment and educates all individuals
on how to achieve this goal.
IS: According to you, what are the essential elements of
a successful business relationship in today’s business
environment?
Team EI: In our opinion, Authenticity and identifying
Shared Goals and Values form the concrete foundation to a
business relationship.
It is important for one to first identify their core business
values and act in accordance to nurture a successful
business relationship for mutual benefits.
IS: What are your views on the emergence of Facility
Management startups, especially in the last decade?
Team EI: Facility management start ups are beginning to
change the face of frameworks. The last decade has seen the
rise of convenience facilities that were never seen before.
With rising awareness of Facility management within
people, their expectation also increases manifolds. Thus for
a start up should have the right people, the right bend of
mind to adapt and change as no two clients are same.
IS: What are your future plans for the company? Where
do you see the company in the years to come?
Team EI: The facility management industry is expected to
grow by US$ 2,175.32 Bn by 2025, expanding at a CAGR
of 14% from 2017 to 2025. At such a fast growth rate,
Enviro plans to match steps with the emerging FM trends
and take first hand initiative in driving about a change that
introduces facility management services as a boon for all
frameworks.
It is our vision to have Enviro serve the country with its
quality services and evoke a spark of change in the way FM
is looked at.
November 2019|28

32. Delivering Excellence in Real Estate
With each passing day, the facility management
sector is rapidly evolving. It is a profession
which focuses on the proper functioning of the
work environment by integrating technology, process, place
people, etc. It eventually helps organizations to achieve
their goals by optimizing process, assets, and employees
and work environment. With increasing competition in
various fields, there is dire need of Facility Management
professionals to ensure seamless and integrated
management systems for the real estate sector.
Established in 2010, SILA is a facility management
company which has efficiently scaled to become one of the
fastest-growing Real Estate Facility Management Services
companies in India, managing over 30 million sq. ft. in
assets with over 7000 employees. Apart from Facility
Management, SILA also provides Project Management and
Turnkey Interior Contracting to various sectors within Real
Estate and has a diverse client base of large Corporates,
Real Estate funds, Landowners and Developers.
In 2019, the company ventured into real estate
development, with a Mumbai Metropolitan Region (MMR)
as a focus. SILA’s development arm is currently developing
500,000 sq. ft. of Real Estate. The company’s services and
development capability gives the platform the ability to
provide in-depth analysis, strategy, and execution for Real
Estate.
The Dynamic Duo
After working at George Weiss Associates, a $3 billion
hedge fund in New York, Sahil Vora moved back to India to
pursue his passion for entrepreneurship. Along with his
younger brother Rushabh, they started SILA to explore
opportunities in the Indian Real Estate sector. Sahil and
Rushabh have been able to create a niche in a fairly
disorganized industry and approach the conservative
Facility Management space in a unique, modern manner.
Their leadership capabilities and track record over the last
few years have led them to be named in Entrepreneur
Magazine’s ‘35 under 35’ list in 2018.
Under the leadership of the founders in nine years of
operations of the company, SILA tracked robust financial
and operating metrics with revenue growing over 50% per
annum over the last few years at scale. SILA also secured
an investment from US-based private equity firm Norwest
Venture Partners in August 2019.
Delivering Best-in-Class Services
SILA provides exceptional services to Enterprises and
SMEs for finding, building-out and managing physical
space. The company provides best-in-class Facility
Management, Project Management, and Turnkey Interior
Contracting services to various sectors within Real Estate.
The company’s diverse client base includes leading
multinationals as well as many of India’s Fortune 500
across numerous sectors including Manufacturing, Retail,
Hospitality, Commercial and Residential Real Estate. On
account of its diversified client portfolio, service offerings,
and execution capabilities, the company has become one of
the leading full-service Real Estate platforms today.
Leveraging Technology
All of SILA’s services are based on the foundation of
Technology and Innovation. In the age of conveniences and
the ‘Uberization’ of services, the FM industry has
undergone a major transformation over the years. SILA had
the foresight to adopt this change early on and invested in
its proprietary tech stack called ‘SILA Connect’. SILA
Connect enables clients to efficiently reduce operating costs
and increase asset productivity. The company is dedicatedly
working on Research Development to understand and
implement changes in the way the FM industry operates
and eliminate any bottlenecks.
Values that Shaped SILA
SILA operates under its values of ‘PHD’: being Proactive,
Honest and Developing Relationships. These values, along
with consistent innovation and future-ready thinking propel
the company towards excellence.
November 2019|30

33. Proactive – Using technology and business model
innovation, the company doesn’t shy away from taking the
road less travelled to always stay ahead of the game
Honest - Putting goodwill above all, SILA take strides to
deliver what they promise and stay fair transparent
throughout dealings with all stakeholders.
Developing Relationships - Ensuring positive high-value
addition to each interaction, the company looks at building
respectful collaborations partnerships that help
strengthen all relationships.
Employee engagement and retention is of paramount
importance at SILA. The company makes a conscious effort
in hiring senior talent from outside the industry, which
gives them a diversified vantage point. As a lean company,
the company maintains a transparent culture and a unified
objective across the board, encouraging feedback and
dialogue from every employee.
SILA also encourages training and development courses for
all members to learn, ameliorate and hone their skills.
Regular skip meetings, town hall gatherings, and
engagement activities ensure that the company fosters a
sense of community within all teams and departments.
When Customers are a Priority
A successful business relationship is built on trust,
transparency and mutual respect. Understanding the value
of long-term relationships with customers is also important
in this age of instant gratification. Maintaining a level of
courtesy and not being short-sighted is of utmost
importance in the business environment today.
Having gone through a start-up phase, the company’s
business has always been based on the foundation of the
above values. The company employees are always keen to
learn from peers and understand how we can achieve a
common goal: to better serve our customers.
The Way Forward
Currently, SILA is working on some exciting additions to
its services division, extending the platform for full-service
delivery for customers. This will make SILA a one-stop-
Leveraging the experience
gained across all our services
and projects, SILA provides
in-depth analysis, strategy
and execution for Real Estate
“
“
Sahil Vora
Founder
shop for all its Real Estate needs. Progressing with the
positive approach, SILA will be seeing immense growth in
the next couple of years, with a robust focus on technology
and customer at the forefront. In the future, SILA will
continue to deliver best-in-class products and services to its
customers.
Novbember 2019| 31

34. November 2019|32

35. THE NOW AND NEXT OF
Be it a construction site, factory, educational edifice, or any other business enterprise, it has to face numerous
challenges when it comes to maintenance and other security-related executions. This is where Facility Management
Tools step in and play a pivotal role in helping the Facility Managers (FMs) across various industry segments in
driving smooth operational outcomes. Backed by technology, these tools help to ensure that the buildings observe smooth
functioning and hassle-free work environment.
Investing in the right Facility Management Tool for every organization has become the need of the hour. Picking up the right
one can surely provide them with cost-efficient and efficacious delivery of support services. Pertaining this scenario, this
article focuses on the potential of Facility Management to successfully empower the FMs thereby, generating profitable
outcomes in the longer run.
From Editor’s Desk
Novbember 2019| 33

36. Prominently Organizing and Accessing Information
The business world is witnessing a plethora of facility
management tools that can aid FMs in devising, organizing,
and streamlining the everyday tasks to ensure smooth
workflow. Today, some organizations are embracing
technology and designing software that can boost
maintenance activities alongside logging and tracking
facility visitors for various security intent. As such, it is
evident that organizations getting smarter with tech-enabled
facility management.
On top of that, different comprehensive web-based facility
management software options aim to centralize various
aspects. From the vendors and work orders to asset
management and preventative maintenance, whatever the
FMs need to manage, such software provide a secured
podium driving quality lifestyles and enhancing the
productivity of the core business.
Another significant platform which is transforming the
Facility Management Solution Provider segment is Building
Information Modelling (BIM). This tech-enabled process
when aligned with new-age facility operations, provides
digital representation to physical as well as functional
characteristics of an edifice. It also offers access to crucial
data layouts, security aspects, and maintenance services
across the building lifecycle.
Enhancing Convenience and Collaboration
Currently, mobile-based facility management applications
are taking the centre stage and are proving to be one of the
major valuable assets for any business. With smartphone
and tablets engaging the young generation across the
country, these applications are becoming more customized
and powerful alongside covering two areas namely ‘Space
Infrastructure’ and ‘People Organization’.
Mobile-based facility management apps help an FM in
maintaining a constant connection and collaboration with
different team members working on diversified projects.
Integrating the standards of business administration and
architecture, there is a software-specific suite of mobile
apps that enable an individual to access and control
lighting, HVAC (Heating, Ventilation, and Air
Conditioning) and other building systems. When it comes to
fire safety, these apps have an in-built detection system that
generates a notification about occurrences of fire within the
building premises. Similarly, it also helps FMs in keeping a
track on the scheduled cleaning operations.
Moving ‘Facility’ into the Future
The day-to-day tech advancements are consistently
providing tools, software-specific applications, etc. making
facility management ‘Safer, Smarter, and more Automated’.
Let’s move through a few examples of tech-enabled
innovations used presently that could empower FMs in
transforming the facility management service providers
segment of today and tomorrow.
Sensors – It can be used across a facility in various ways to
embrace valuable on-site and off-site data alongside
triggering a plan-of-action. For instance, motion sensors
can turn off the lights to conserve energy within a particular
space by determining its utilization. These sensors can
successfully improve the facilities of a building by
pinpointing its maintenance problems more efficiently in
the coming times.
Thermal Imaging – These tools provide a non-invasive
way to FMs to keep an eye on the building lifecycle,
whether tracking structural problems, identifying the
temperature changes/heat loss, and analyzing
electrical/mechanical equipment. It also lends a helping
hand in planning and executing preventative maintenance
operations.
Drones – Giant business enterprises are all set to put these
‘talk-of-tech-world’ machines to work, in the near future.
These machines can give access to remote areas. For
instance, it can help the FMs to get a closer look into a
crack that is to be filled at a high ceiling or on the roof of a
building.
Robots – The invention of robots provides a futuristic sci-fi
vision for the future of facility management. Robots can be
used for carrying out everyday chores including cleaning
the windows of a building, mowing lawns, etc., in the near
future. Days are not far when they would be greeting
visitors and performing various complex maintenance tasks
seamlessly.
- Rahul Niraj
November 2019|34

38. Every story needs a beginning, that is remembered
and cherished by everyone. The start of a journey
can be varying, disoriented even. But, the most
important thing to understand is the difference it will make.
The responsibility to oversee a successful trip and the
ability to share the wisdom gained from it creates good and
satisfactory memories.
One such company embarked on an incredible journey is
Uniservice Facility Management. With an aim to bring the
breadth and depth of expertise for the betterment of the
residents and the community, the company has been
established in order to avail multi-faceted solutions under
the same roof. “We enhance the living and the community
experience by bringing best-streamlined facility processes
and practices,” says the Uniservice team.
The Kickstart
The inception of Uniservice enabled solutions that were
critical for residential societies. Resident Welfare
Association (RWA) had various challenges in terms of
waste management, power interruption, and water quality,
etc. The residential real estate market is growing at a rate of
22% CAGR. Hence, the need for a professional facility
management company focused on catering to the
requirements of residential communities was eminent. So,
Uniservice was brought into the picture. The company was
started in January 2017 with just three employees. Now, it
has employed more than fifty communities in Bengaluru.
The company’s Co-founder and CEO – Murugaraj
Swaminathan, had a vision while starting Uniservice that
is providing ‘Quality facility services to residential
communities’ at an affordable cost. Also creating more
employment opportunities for the people living in rural
areas, and nearby villages were a few of the agendas in his
mindset. “We believe a single team delivers the best results,
and seamless coordination between the teams helps in
managing the society effectively,” claims Murugaraj. A
single vendor can efficiently provide a cost-effective
solution compared to multiple vendors’ arrangements. Now,
the company has been rated as one of the Top 10 Best FMS
Company. “We have more than 600 employees contributing
to a turnover of approx. Rs. 14 crore per year,” boasts
Murugaraj proudly.
A Plethora of Services
Uniservice has expertise in providing different sets of
services. Some of them are proprietary even. It enables
turnkey projects like consultations, sang audits, BAT
(Builder to Association Transit) service, engineering
improvisation, and audit reports pertaining to water and
power supply, etc. The company also utilizes the first-ever
FM software developed by an FMS company – Socius. This
helps in addressing the needs of the residents, RWA,
security, Facility Management personnel as one app for all
solutions. Tools and Machinery are an integral part of
facility services. Thus, the company also supplies state-of-
the-art equipment wherever required.
Not just limited to streamlined services, Uniservice has
focused on other affecting factors for smooth flowing of the
business. Factors such as excellent customer service and
end-to-end solutions with a long term building relationship
with the clients have been crucial for the company. “Our
goal is to be a well-known technology-led facility
management team for residential communities, by achieving
continuous customer satisfaction through innovative,
cost-effective and quality services,” says Murugaraj.
Uniservice Facility
Management Bringing FMS Under
One Umbrella
November 2019|36

39. Dynamics of FMS and Role of Uniservice
Uniservice has embraced innovation and technology by
real-time monitoring of water quality and power
consumption in various societies. Also, IoT based real-time
face recognition has enhanced the attendance system of the
employees working in the residential premises. The
technological advancements have enabled the latest facility
dashboard for societies. IoT based predictive maintenance
method has been a major attention-seeking module to date
for the company. “IoT is the Buzz word around Facility
Management Industry, new technology like AI, and
blockchain is emerging as well to enhance the overall
experience,” tells Murugaraj. “A well-trained team, with a
matured process mapped with technology, can provide
quality services,” he adds further.
There are more than 100 tech startups working in the FMS
sector, that have developed solutions for various challenges
in areas like water usage, water quality monitoring, power
consumption, security apps, etc. But there is still a huge gap
in terms of operational requirements, and expertise required
to act!
While working at the societies, the latest technologies and
trends were not up to the mark. “As the products were not
matured enough, when we look at the execution challenges
it incurred huge maintenance costs for the residents,” states
Murugaraj. The technology should be affordable to
residential sectors and easy to use. There was no single
solution or a platform that brings in different components in
order to provide an integrated solutions option. Therefore,
Uniservice has been dedicated to bringing a palette of
services under one common ground at a very reasonable
cost.
Facility Management has a huge potential business in India,
especially residential sectors. The top players are focusing
more on residential sectors now. Uniservice will continue to
focus on technology-driven facility services, partnering
with residential societies to optimize the maintenance cost
without compromising quality and compliance.“Utilization
of natural resources like water, power is our major focus.
We will build technologies to successfully manage these
resources in an efficient manner,” describes Murguraj,
explaining the company’s future plans.
We transcend
the conventional
standards by
providing and
maintaining the
ultimate services
for residential
spaces that
thrive and are
secure, sustainable
“
“
Murugaraj Swaminathan
Co-founder CEO
Novbember 2019| 37

40. North ChennaiWaiting for Growth Boosters
ABOUT THE AUTHOR
Sanjay Chugh is the City
Head – Chennai and
Senior Vice President at
ANAROCK Property
Consultants. He is a
seasoned professional with
more than two decades of
expertise in the Real Estate
segment. His earlier career
stint has seen him as the
National Head for Mandated
Sales and Business Head,
Chennai | Residential
Services, JLL India.
November 2019|38

41. North Chennai has been a prominent location since
the 16th century due to its proximity to Chennai
port. For many decades, the economy of this region
revolved around port-related businesses such as fishing,
transportation, and logistics. As the city evolved, the
economic profile of this region has also developed.
In comparison to the southern and western parts of the city,
North Chennai’s real estate market has been relatively
stagnant due to the absence of major demand drivers. The
underdeveloped infrastructure failed to attract a variety of
industries. However, the state government has planned
many projects to improve the region’s connectivity with
West and South Chennai. As and when these infrastructure
initiatives are completed, North Chennai’s economic and
real estate profile is also expected to improve.
Demand Drivers
North Chennai’s economy is mostly driven by industrial
and port-related activities. The region boasts of two major
ports- Chennai port and Ennore port and a private port in
the vicinity, Adani Kattupalli port.
An export-based economy provides an opportunity for
warehousing in the region. The average rental values for
warehousing assets are in the range of INR 15-30/sq
ft/month while the same for industrial spaces are in the
range of INR 20-35/sq ft/month.
The region also has an industrial area – Manali Industrial
Area – which hosts big petrochemical companies such as
Manali Petrochemicals, Balmer Lawrie, Chennai Petroleum
Corporation, Indian Oil Corp. Commercial spaces in North
Chennai are dominated by non- IT/ITeS companies and
offer only 0.5 million sq ft of office space in the rental range
of INR 70-80/sq ft/month.
Infrastructure Initiatives
The recent completion of phase 1 of the metro rail has
improved North Chennai’s connectivity significantly with
South and West Chennai. Corridor 1 of metro rail starts
from Chennai Airport and ends at Washermenpet, benefiting
the nearby localities such as Washermenpet and George
Town. Corridor 2 of metro rail connects St. Thomas Mount
to Chennai Central, running through West Chennai. The
corridor runs through Kilpauk and Purasaiwakkam
localities in North Chennai.
The state government has planned a couple of projects to
improve the region’s connectivity and connect it to its
economically vibrant southern and western
neighbourhoods:
• Outer Ring Road (ORR) – With the completion of the
remaining stretch from Nemilicherry to Minjur, the
project is expected to provide seamless connectivity to
North Chennai with West and South Chennai.
• Chennai Peripheral Ring Road (CPRR) - The project is
expected to connect Poonjeri junction of ECR to Ennore
Port, running through Thamaraipakkam, Thatchur and
Kattupalli localities of North Chennai.
• Metro Rail – Metro corridor 3 is expected to improve
North Chennai’s connectivity with South Chennai
through Central Chennai whereas metro corridor 5 is
expected to improve the connectivity through West
Chennai. Konnur, Kolathur, Perambur, Madhavaram, and
Purasaiwakkam are some of the prominent localities
amongst others which are expected to be benefitted from
the proposed metro corridors.
Social Infrastructure
Several retail establishments of North Chennai are
concentrated in the nearby localities of Central Chennai –
Purasaiwakkam, Jamalia, Perambur, Kolathur, and
Washermenpet. Some of the prominent malls in the vicinity
are Abirami Mega Mall, Spectrum Mall, The Grand Venus
Mall, and SKLS Galaxy Mall.
North Chennai along with some neighbouring areas of
Central Chennai is home to many reputed colleges. These
include VEL Tech College, Madras Medical College,
Kilpauk Medical College, Sree Muthukumaraswamy
College, Thiruthangal Nadar Arts College, Dr. Ambedkar
Government Arts College, Tamil Nadu Veterinary and
Animal Sciences University, RB Gothi Jain College, and
Kumaran Institute of Technology are some of the prominent
colleges of North Chennai.
This part of Chennai also has access to healthcare facilities
with hospitals like Rajiv Gandhi Government General
Hospital, Perambur Railway Hospital, MGM Healthcare,
Billroth Hospital, Apollo Hospital, Srinivas Priya Hospital,
KVT Speciality Hospital, and Sugam Hospital.
Real Estate Scenario in North Chennai
The real estate market of North Chennai has been sluggish
and hasn’t grown at the same pace as the southern and
western parts of the city. The lack of major demand drivers
such as IT-ITeS and insufficient infrastructure has impeded
the growth of real estate in the region. As of Q3 2019, only
4,619 units have been launched in North Chennai since
2015 which is only 6% of the total supply of the city. The
region has sold 3,848 units in the last four and a half years
which accounts for just 5% of Chennai’s total residential
sales.
The market of North Chennai hasn’t been very active, but
new launches have recently started gaining momentum. As
a result of the increase in new launches, the unsold
inventory also peaked in 2018. Currently, the region has
nearly 1,975 units available for sale which is approximately
6% of the total unsold inventory of Chennai.
Leader's Voice
Novbember 2019| 39