India's most trusted CRM Companies 2021

BUSINESS SIMPLIFIED
CRM Systems Enhancing
Business Operations
Tech CRM
Dynamics of Artiﬁcial
Intelligence in Customer
Relationship Management
(CRM)
VOL - 08
ISSUE - 06
2021
INDIA'S MOST TRUSTED
COMPANIES
2021

n this competitive business world, every company
Iintends to attract and retain their customers for
long tenures. Their goal is to develop strong
customer relationships, while providing them with
various benefits. With this perspective, every
company looks out for efficient solutions, which
would help them to strengthen their relationships and
interactions with customers and potential customers.
This is where, the leading CRM companies step in and
deliver excellent services. They help in improving
business relationships, while allowing their clients to
stay connected to the customers, streamline
processes, and enhance profitability. These
companies provide a plethora of services such as
content management, sales management,
improvement in productivity, and so on.
These noteworthy players help their clients to focus
on their organization's relationships with different
audiences such as customers, service users,
colleagues, suppliers, and so on. They also find new
customers, develop strong relationships with them,
and provide additional benefits throughout the
relationship.
THE
TRENDSETTERS
OF CRM
SERVICES
IN INDIA

The top companies of the CRM sector allow their
clients to manage the external interactions and
relationships that drive success. With their effective
tools, users are able to store prospect/ customer
contact information, identify sales opportunities,
record service issues, manage marketing campaigns,
and so on in one central cloud storage/ location. This
way, information about every customer interaction is
available to the clients at any time and any place.
These prominent companies ensure the visibility and
easy accessibility of data to the clients. This, in turn,
induces collaboration and increases productivity.
They also provide transparency regarding how the
customers have been communicated with, what have
they purchased, when they made the last purchase,
what they paid, and a lot more.
The foremost players in the CRM industry provide
their clients with a clear overview of their customers.
They arrange everything for their clients in one
place- a simple, easy-to-use, and customizable
dashboard, which offers a variety of information such
as the customers' previous history, status of the
orders, and so on.
With the objective of simplifying administration
efforts and reducing costs, these leading CRM
companies leave no stone unturned to deliver the
best services to the clients. They tackle every
challenging situation with efﬁciency, while offering
innovative solutions. These companies try to bring
something new through their endeavours and aim at
achieving the desired results for their clients swiftly.
They focus on delivering the best outcomes to the
clients without any hassles or extra efforts. These
companies bring out the best results with smart
efforts. Hence, in this issue of Insights Success, we
present to you some of the most renowned CRM
companies, which are transforming customer
experience with dedication and innovation. To know
more about these top-notch companies, browse
through the pages. Have a great read!
Ananda Kamal Das
ananda@insightssuccess.com

DaeBuild CRM
Enhancing Real Estate
Sector with Soft Tech
10
10
DigitalCRM
Making IoT Simpler
for Users
14
14
Dineout
Connecting Diners to the Best-in-the-City
Restaurant Discounts and Deals
20
20
eMsys Solutions
Delivering Innovative
IT Services
24
24

Quest Global Technologies
Yeilding Excellence
through CRM Solutions
32
32
A R T I C L E
a r t i c l e
Tech CRM
Dynamics of Artiﬁcial
Intelligence in Customer
Relationship Management
(CRM)
16
16
Business Simplified
CRM Systems Enhancing
Business Operations
28
28

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AUGUST, 2021
We are also available on

Management Brief
Company Name
Sachin Mehra
Founder
Dineout
Hema Chawla
CEO
Emsys Solutions Pvt. Ltd
DigitalCRM
Ankit Mehrotra
Co-founder & CEO
DaeBuild is an end to end sales automation and customer
management software for real estate builders and developers in
India
DigitalCRM is an open source, customizable, easy-to-set up
CRM software
Dineout is India’s largest dining out and restaurant tech
solutions platform in the B2C and B2B fronts
eMsys SolutionsPvt. Ltd. is a specialized and innovative
software development company incorporated in 1990
DaeBuild Real
Estate CRM Software
Mr. Rajeshwar
Chaudhari
Director
Quest Global
Technologies
Quest Global Technologies provides a quality-driven approach
towards software and mobile app development
Mohit Sood
Director and
Negotiator-in-chief

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Enhancing Real Estate Sector with Soft Tech
About the Leader:
Sachin is a self-starter and carries a
hunger for innovation. He is passionate
about technology and is enriching real
estate sector with soft technologies.
With the ground experience of over 23
years in diversified areas of the IT
Industry, Sachin has been instrumental
in building Daemon Information
Systems as one of the prominent
enterprise software development
companies, which specializes in
offering software solutions to real
estate builders and developers pan
India.
Sachin founded DaeBuild CRM in
2010 with a mission to trail-blaze the
CRM movement for builders in India.
He believes that technology can play a
pivotal role in building trust and
bridging the gap among core
stakeholders in the real estate sector -
builders, property buyers, and brokers,
thus creating an organized sustainable
relationship.
With vigour and steadfastness, Sachin
has continued to penetrate technology
in the ever-changing dynamics of real
estate in India and is determined to
create value for builders and property
buyers.
he world is undergoing major
Tchanges as the pandemic has
kicked in with full power. It is
redefining the aspects of real estate
developers and builders. At this
moment, where the world is changing
drastically, it is important to embark on
the sales and marketing journey. With
the convenience of mobile platforms
for builders and property buyers, it has
become easy to automate services.
While searching for such exceptional
companies, we came across DaeBuild
CRM, a company that is encouraged
by the flexibility of real estate builders
and for passionately adapting to digital
skills like Lead Automation, Property
Buyer App, Post Sales management,
Broker platform, Lead Routing,
Builder App, instant documentation
and much more.
With DaeBuild Mobile App, business
developers can stay linked with their
network partners and customers
constantly. It allows land buyers to
direct leads, track follow-ups, get
contact to real-time supply status,
block units, track client accounts,
engage with their consumers, and
much more.
Following are the highlights of the
interview.
Describe about your company in
detail.
Daemon Information Systems is an
enterprise software company. Its
strength lies in building enterprise
business systems like ERPs, CRMs,
supply chains, E-commerce systems,
business apps with strong back-end
engineering. With a thrust on business
process automation, the company has
continuously kept evolving, keeping
pace with technology and customer
needs.
Our flagship product, DaeBuild CRM
is a sales automation tool for real estate
builders offering them, an easy and
convenient tech to manage sales and
customers.
Today DaeBuild CRM is serving 100+
builders spread across India and has
started offering solutions to builders in
Africa and Thailand.
What made you venture into the
CRM Space?
DaeBuild CRM emerged with the idea
to digitally integrate real estate
developer and the property buyer thus
creating an organized sustainable
relationship. We stem from a strong
belief that technology plays a crucial
AUGUST 2021 | 10 | www.insightssuccess.in

Sachin Mehra
Founder
India's Most Trusted CRM Companies-2021

role in building trust and transparency
among core real estate stakeholders –
The builder, broker, and the buyer.
What kind of offerings do you
provide to your clients?
DaeBuild CRM is an end-to-end pre-
sales and post-sales automation
solution for real estate builders offering
lead capturing and management,
booking, accounts, document
automation solution. It also offers a
white-labelled mobile platform for a
transparent exchange of transaction
data across the stakeholders of a real
estate company i.e., the builder, its
channel partners, and the customers.
DaeBuild CRM Tech stack includes an
integrated, White-labelled builder app,
broker app, and buyer app on android
and iOS platforms.
Its core modules include
• Lead and Quote Management:
Auto Lead Capturing and Routing,
Sales Pipeline, Campaign
Management, Cloud Telephony.
• Booking and Sales Accounts:
Unit Inventory, Bookings,
Revenue, Auto Invoicing and
Payment Tracker
• Customer Accounts:
Customer accounts, GST
compliant, Interactions
• Legal Documents:
Design legal documents, Generate,
Store, Email
• Broker Management:
Design Plans, Payouts, Reward
What kind of challenges have you
faced while entering the CRM
sector?
As we specifically cater to real estate
developers and builders, we would like
to talk about two key challenges, first
challenge was to have a CRM with a
universal business process that is
adaptable and scalable to the diverse
needs of Indian real estate builders.
With a strong thrust on research in
understanding Indian real estate
processes, we have evolved as a CRM,
which is now widely used across India
and is compatible with the sales
process of Indian real estate builders.
The second challenge we faced was to
penetrate the technology in this
segment where each stakeholder – the
builder, the buyer and the broker is on
the same mobile and web platform
exchanging the same transaction data
with absolute transparency. We are
witnessing huge traction in this area
where builders are more open now and
want to offer a contactless experience
to their customers.
Where do you envision your
company to be in the long run and
what are your future goals? How do
you plan to embrace the changes
happening in your industry?
DaeBuild would trail-blaze the CRM
Software movement for real estate
builders in India and would strive
every day to design and develop
cutting edge CRM technology.
At DaeBuild, we focus on how our
CRM Technology can create a
customer-centric culture for the
builder. Every business intelligence,
analytics, and automation that we build
is designed with the focus to enable
real estate developers to build better
customer relations, retain customers,
and excel in sales growth. At the same
time offering agility and adaptability to
meet the ever-changing needs of
developers.
What is the current industrial
scenario of the Indian CRM space?
In the last few years, we have seen
good adoption of tech in real estate.
The pandemic has further re-defined
the situation where many small and
medium real estate builders are
awakened to the power of digital
automation and technology.
PropTech companies need to have a
very strong grasp of the real estate
problem from a micro perspective and
then bring in tech expertise, agility, and
adaptability to transform the problem
into a usable tech solution.
At CRM,
DaeBuild
our is on
focus
building intuitive
and tech
innovative
to create a more
relationship
enriching
between property
buyer and a real
estate developer.
DaeBuild CRM
would certainly
stand at the vanguard
of the PropTech
movement in India
“
“
“
“

Digital customer relationship management is the use
of Internet communications channels and
technologies to enhance customer relationship
management (CRM) and customer experience management
(CEM) initiatives.
An important goal of digital CRM is not only to provide an
organization with a clear picture of each customer's habits
and preferences, but also to make personalization and
automated messaging easier. The term digital CRM is often
associated with the Internet of Things, a scenario in which
computer processors capable of sending and receiving data
are embedded in everyday objects.
In an interview with Insights Success, Hema Chawla -
MCA shares some valuable information about the
dynamics of DigitalCRM. Following are some excerpts
from the interview:
Describe about your company in detail.
DigitalCRM.com is a software development company
based in Delhi and has been providing custom CRM
software and web development solutions to clients based
across the world. Over the past 10 years we have completed
over 1000+ web development projects successfully.
Brief us about the featured person and shed some light
on his/her professional tenure.
Hema Chawla - MCA, has over 8 years of experience in
web development. She is an expert in developing websites
and integrating data from various back-end services and
databases.
What made you venture into the CRM Space?
CRM is the most important component amongst enterprise
applications. CRM enables long lasting business
relationships with customers as they are given individual
attention. CRM applications go a long way in giving
customer a unique personal approach that enhances
customer retention and loyalty. So, it is a must to implement
a CRM system for all companies.
What kind of oﬀerings do you provide to your clients?
The features and functionalities of CRM solutions vary
from a simple database application to advanced full house
applications that integrate the inventory, sales, marketing
and other departments in the organization.
What kind of challenges have you faced while entering
the CRM sector?
The kind of CRM software relevant to each business
establishment can accurately be judged before starting the
project. After carefully reviewing the features and
functionalities of company. Deﬁning the business strategy is
essential to successful CRM software implementation.
Where do you envision your company to be in the long
run and what are your future goals? How do you plan to
embrace the changes happening in your industry?
As most industries pivot towards a digital future, the use of
CRM is on the rise. We plan to add more features in the
CRM Software that will enable better customer interaction
with the company.
What is the current industrial scenario of the Indian
CRM space?
Indian CRM space is now shifted to SaaS i.e., software as a
service business model. SaaS CRM is the customer
relationship management application that can be accessed
through web. A SaaS CRM solution does not require any
additional software to be installed at client end to access the
application.
DigitalCRM
Making IoT Simpler for Users

Hema Chawla, MCA
Defining the
business strategy
is essential
to successful
CRM software
implementation
“
“
CRM implementation benefits the company to integrate
Sales with Marketing, Customer Service, Support, and
Accounting for a holistic customer view. It results in
increased productivity by automating key aspects of the
sales cycle. Maximize team selling effectiveness with
advanced sales tools and resources. Management can make
informed, profitable business decisions based on accurate
visibility into the sales pipeline
after implementing CRM Solution.
Dynamicsof
theGlobalCRMInduﬆry

Tech CRM

Dynamics of
ARTIFICIAL
INTELLIGENCE
in Customer Relationship
Management (CRM)
Artiﬁcial intelligence is all over
the world. It is the fastest
growing platform of all times.
It has a huge impact in day-to-day life.
Finding a song online to a Vehicle
without a driver, AI is everywhere.
Businesses have included AI for better
management. It lessens the eﬀort of
technical things such as data collection,
customer support, and process
automation.

The use of CRM is growing, and it is
difficult to keep up with the trends with
critical competitive market. Standing
out from the crowd is not a simple
task, but with AI it becomes a little
easy for companies to be unique.
All big companies use CRM for better
understanding of technologies. AI
assists businesses to gain new
customers and keep the old ones
happy. With changes in one hand and
technology in another, AI will prove to
be an amazing support to CRM.
Combining AI with CRM will give
more personalized and productive
customer information in business. Let's
see few useful points, which proves
CRM and AI is one of the best blends
for the growth of business.
Simplifying Tasks
There are many developments in the
CRM world like face, text, and voice
detection. In this, voice functionalities
top the list. Work gets simplified when
AI techniques help businesses to do
extra work in less amount of time.
AI-powered CRM, like salesforce's
Einstein, enables organizations to get
information by voice command from
simple to complex data. AI based CRM
can study different scenarios where it
can distinguish between most
successful deals and failed deals.
AI algorithms can find history of the
client's interest, which makes it easy
for the business to concentrate more on
marketing where it is necessary.
Segmenting customers becomes easy.
AI would not take jobs of people but
will increase productivity amongst the
teams.
AI can help you in gaining customer
recognition in no time. Eventually, AI
will be able to understand customer
behavior better.
IoT in CRM
IoT in CRM is the future of customer
services. IoT is considered to be one of
the main drivers of CRM as it will give
a huge lift to CRM. It works better for
driving sales, organizations, and
improving customer satisfaction.
One example of such combination is
the ability to analyze information
generated from connected devices, and
if any issues are reported it even fixes
them remotely.
As everything is connected to internet,
IoT in CRM will be able to automate
its services and solve the hurdles by
solving customer problems quickly. It
could be IoT analytics that can be used
to determine patterns of big and small
data.
IoT is a game changer for marketing
because it collects useful data from
various AI technologies, and it can be
transferred to other systems quickly.
Increase of Mobile in CRM
Mobile CRM gives full CRM
capabilities on every device that are
connected to the network. Giving
services to access anytime on mobile
or tablets, the CRM is going to only
flourish. An increase in mobile CRM
use means increase in more accurate
information, better customer
experience, and eliminating the need to
learn new software.
Digital presence is more accurate in the
present and it will be more precise in
the future. Mobile phones being
available almost everywhere makes
world easy for everyone. CRM will be
on boom when everyone starts using
AI technology related services. Having
said that, it would be easy for
industries to use this technology as a
ladder to their success.
Future will bring bigger changes for AI
in CRM because people will learn
more about customer behavior and
service providing. Although, CRM is
not talked about much and is not on a
boom right now, it will grow in the
fast-paced environment once every
company starts using AI in its day-to-
day operations.
Businesses are already taking help of
AI for better evolution. Setting a trend
is important and thinking out-of-box is
also important. Choosing better tools to
use in CRM that suits your
professional needs will make your
business more efficient and powerful.
The future is yours to grab with the
exceptional technology of AI.
- Sayali Sangewar

Connecting Diners to the Best-in-the-City
Restaurant Discounts and Deals
Ankit Mehrotra
Founder and CEO

In this exclusive interview with
Insights Success, lets learn about
Dineout and its journey
throughout the industry. Through this
interview, let's explore the various
offerings, and services it provides to
the customers, along with its plans.
Following are the highlights of the
interview:
Ÿ Describe about your company in
detail.
Dineout is India's first and largest
dining-out and table reservation
platform processing more than 40Mn
diners with a strong presence in 20
cities with a network of 50,000
restaurant partners. With our mission to
make restaurants profitable, our B2B
arm inresto is the restaurant tech
solutions platform that offers both
front-end and back-end solutions like
online reservation app, digital menu,
digital valet, digital payment, digital
feedback, Campaign & Loyalty
management module, POS & SCM
system to a network of 50,000
restaurants. We cater to both sides of
the industry. Customers can enjoy
offers while saving through our table
reservation platform while restaurants
can run their operations smoothly with
our 360-degree restaurant solution
management.
One of our USPs is the cashback
customers receive upon paying through
our payment feature called Dineout
Pay. In addition, to cater to a niche
segment of diners, our premium dining
membership - Dineout Passport, allows
the food lovers to explore luxury and
fine dining restaurants offering 1+1 on
Buffets at 200+ top restaurants and
minimum 25% off at 2000+
restaurants, including chain outlets and
500+ 5-star hotel restaurants.
We achieved a milestone when Times
acquired Dineout in 2014 and post that
there was no looking back. In August
2015, the firm acquired restaurant
management solutions startup inresto
Services Pvt. Ltd as well which is now
our main B2B offering for the
restaurant industry. In 2018, Dineout
acquired Torqus, a cloud-based point-
of-sale (POS) firm.
Ÿ Brief us about the featured
person and shed some light on
his/her professional tenure.
Ankit Mehrotra is the Founder and
CEO of Dineout. Prior to this, he was
an investment banker in the UK. Ankit
lives by the mantra 'Hakuna Matata,'
which means don't worry. Going by the
same ideology, he took up the courage
to leave his high-paying job eight years
ago to return to India and bring his
dream come to life.
Whenever he visited India, he felt the
gap of a platform where one can search
for restaurants and reserve a table to
avoid any hassles later. The co-
founders of Dineout, who are also real-
life friends, would always end up
meeting at a select few places every
time without getting a chance to
explore the new eateries. That is how
the idea of changing the dining-out
scenario in India cropped up.
During the initial phase, the company
also went through a trial-and-error
phase just like any other business.
They realised that people use a table
reservation app 3-4 times out of 10
when they are dining out, and this is
especially around special occasions or
when they are fine dining.
That is when they explored the market
a bit and came up with the payments
feature with cashback, popularly
known as Dineout Pay. Evolving
further in business and having a
restaurant first approach, Dineout
extended its services to their partner
restaurateurs by offering them an end-
to-end, plug and play product suite, a
one-stop solution for managing a
restaurant from anywhere.
Ÿ What made you venture into the
CRM Space?
We all know that 'Customer is King.'
Any company servicing its customers
must know their needs instead of
telling them what they want. With stiff
competition, today, understanding your
customer and offering them services or
products that can ease their life should
be the fundamental rule. As an industry
leader, inresto by Dineout has always
been at the helm of helping restaurants.
The food industry is customer-centric,
from cuisines, drinks, ambiance to the
overall service, it should be a
“
Our different
modules are
designed to
help
restaurants
improve their
everyday
operations
“
“
“

satisfactory experience for them.
Therefore, we aim to provide
restaurants insight into their customer
behavior that can be utilized to better
their services and offerings and create a
personalized experience. With detailed
insights like customer buying and
spending behavior, a restaurateur can
leverage it to run offers and campaigns
to widen their loyalty base and increase
repeat customers.
Ÿ What kind of offerings do you
provide to your clients?
Our different modules are designed to
help restaurants improve their
everyday operations. inresto's Guest
and Reservation and DineIn module
helps restaurateurs understand their
customer behaviour like table
preference and order preference. The
feedback module is designed to get
digital and instant feedback from the
customers, which helps negate any
negative feedback in the digital
universe while allowing restaurants to
act upon them instantly. The gathered
information can be used to run
personalised SMS and Email
campaigns through our campaign
module in a cost-effective manner.
Ÿ Where do you envision your
company to be in the long run
and what are your future goals?
We aspire to be prominent in
international geographies as a partner
whose products and solutions always
bring about more efficiency in the
restaurant operations while being
ahead of time. We have already started
in the middle east and currently, we
already have established a solid
clientele in Saudi Arabia, Dubai, and
Oman as well. Soon, we are looking to
expand in South Asia and Australia.
With regards to the product, we will
continue to innovate and provide the
latest tech products to the restaurant
industry and always help our partners
be more efficient and profitable.
Ÿ What is the current industrial
scenario of the Indian CRM
space?
The current CRM space in India has
evolved many folds. It is not restricted
to customer databases now but
revolves around SaaS-based platforms
and social media with the advent of
technology. There are integrated
solutions that provide a 360-degree
solution to the customer insights like
emails, SMS, social media reviews and
messages, chatbots, and more. We can
say that CRM is about customer
reviews today and about the whole
experience and engagement.
The world CRM market is expected to
grow at a CAGR of 10.6% by 2028.
There is a rising demand for automated
and quick engagement with the
customers while improving the
services. Factors like these are the key
driving force behind the increased
demand for CRM solutions across the
industries.
Ÿ Is there any sort of additional
support you offer the clients with
alongside software solutions?
inresto is a bouquet of services for the
restaurant industry. Our solutions fit
every need and criteria for their day-to-
day operations along with their growth.
Some additional services that we offer
to the restaurants are:
Ÿ Our Contactless Dining Suite is
specially curated to help restaurants
operate smoothly during the
Pandemic while maintaining the
social distancing norms.
Ÿ inresto marketing solutions include
Paid Marketing on social media
platforms, professional
photoshoots, Search Engine
Optimization, and Creative
designing.
Ÿ Equinox labs accreditation for
enhanced hygiene certification of
our partner restaurant.
Ÿ StaqU's video Analytics services to
help keep a tab on all the activities
going on in the restaurant.
“
The journey so far
has been
amazing; we are
constantly
growing and
evolving and will
continue to do so
in the future
“
“
“

Dealers, as well as enterprise
level organizations in
automobile sector, have faced
many problems with delivering the
best level of management and
customer relationship management that
they used to deliver before the
pandemic interrupted the flow of the IT
companies.
In search of India's Most Trusted CRM
Companies in 2021, based on the
current needs of the IT companies, we
have come across the eMsys Solutions
Pvt. Ltd. It is the IT solution company
that provides outstanding DMS, and
CRM software designed according to
the today's needs of the IT sector.
eMsys is also developing solutions like
Web Based Spare Parts, Web-Based
AutoNet DMS, Manufacturing ERP,
Pharma C and F agents ERP Solutions,
and Inventory Management Solution
that add value to the company's
services.
Dynamics of eMsys
The company was founded in 1994,
with the aim of automating workflow
at dealers and automotive industries in
both small and medium enterprises.
The company focuses on converting
business ideas into well-defined
solutions and deliver customized
solutions to its clients. eMsys
specializes in software applications
development with innovative IT
solutions.
The company has extensive experience
by effectively serving various clients in
India, meeting their needs from small
and medium enterprises to
multinational corporations. eMsys
involves research and development use
in web development, mobile
applications and integration,
programming, along with testing and
consulting.
The company has worked with clients
across industries for distribution
including government and public
sector organizations, insurance sector,
travel agencies, retail, finance, and
hospitality.
eMsys has complete software
development and maintenance centre
in Nashik and Pune, and Sales office in
Mumbai.
A Dynamic Leader
Mr. Rajeshwar Chaudhari, Director
at eMsys Solutions Pvt Ltd, have vast
experience of 4 decades in designing
technology products for Automobile
Industry. The journey starts from
designing application in DoS Based
Platforms to complete web
applications.
Mr. Rajeshwar has worked keenly on
implanting key solutions for
Automobile industry (Tractors, 2
wheelers, 4 Wheelers, Spare parts etc).
He is also one of the key members of
technological transformation
programme for Auto Dealers in India.
He has plan to help upcoming EV
industry companies and dealers to set
up cost effective IT eco systems as per
current market need.
The company made its venture into
CRM space, for the need of a
technologically advancement and cost-
effective solutions as it is need of an
hour, vast experience in auto Industry,
Easy UI and UX, and Automation
enabled CRM are very few in Indian
market.
Offering for its clients
The company provide variety of
offering for its clients in IT solutions
like, to track a record of organization,
smooth sales cycle, and service cycle,
increasing customer program,
increasing satisfaction level form
client, provide technical support. The
company have four main products that
company offers to its clients, which are
WagonAlly, AutoNet DMS, Bridging
Solutions, and Furniture CRM.
Delivering Innovative IT Services

WagonAlly
The key feature of 'WagonAlly' is that -
Integration with your DMS, Get
Consolidated Data Branch and
Location Wise, Record Client
Communication, Android app
integration, Notifications and alerts,
Daily Reports, Dashboards and
Analysis.
AutoNet DMS
nd
The 2 product is 'AutoNet DMS' its
features are complete automation and
integration of all modules, flexible and
scalable, cost effective to optimize the
clients IT investments, powerful and
informative reports, third party
integration, mobile interface for
enquiry, and job creations.
Bridging Solutions
rd
The 3 product is 'Bridging Solutions',
its key feature is that it mainly focuses
on bridging the data from the Autonet
DMS solution to company portals.
The main objective of this solution is
to save repetitive work and the time of
people working in the dealerships.
It ensures that the clients time and cost
is being saved. While transferring the
data to other applications bridging
solution ensures right data is
transferred.
Furniture CRM
The fourth product is 'Furniture CRM,'
and its key feature is that this CRM is
developed for furniture dealers who
can easily track and maintain the leads
into a very systematic way.
The CRM is very helpful for sales and
the top management. This CRM is
enabled with the latest technology
features which makes it very easy for
the sales team to work on and the
management gets the desired results.
Mr. Shyamal Karmakar
Founder
Mr. Rajeshwar Chaudhari
Director

Client can maintain their leads at one
place and know the status of every lead
on the Go, the CRM solution also helps
the management to understand the
productivity of the sales team.
The company has faced multiple
challenges while entering the CRM
sector, some of the measure factors
were - defining clear objectives,
choosing the right system, budget and
profitability, and consistency of
communication.
Vision to succeed
The company has vision for its long
run to succeed its future goals and had
accordingly made plans to embrace the
changes happening in the industry.
eMsys Solutions will collaborate with
company level DMS for a future
electric vehicle (EV) segment, will
have standardize and codify key
software project concepts and
terminology, and a plan to embrace the
changes happening in the industry like
Android application, IOS application,
to develop specific format to import a
data, and automatic data transfer their
company DMS to clients CRM.
To succeed its future vision the
company has planned its upcoming
solutions that will add value to its
automobile business solution like -
Web Based Spare Parts, Web Based
AutoNet DMS, Manufacturing ERP,
Pharma C and F agents ERP Solutions,
and Inventory Management Solution.
Web Based Spare Parts
The Web Based Spare Parts is being
developed for the spare parts dealers
and distributors. It is a complete best
solution enabled with latest features
and analytical tools, which will help
the dealers to synchronise their
business more effectively on our
solution.
The solution will have the inventory
management and accounting related to
this, and a detailed reporting structure
is being designed, which will make the
life of the management very easy.
Web Based AutoNet DMS
The Web Based AutoNet DMS is the
web version of Autonet DMS.
Company firmly believe that the Auto
next will play very important role in
the DMS segment it will not only help
the dealer to grow their business but
also be a supporting backbone of
growth.
It will be equipped with all the latest
features. The company is also planning
to come up with a multi-language
reporting and communication option
from Autonet.
Manufacturing ERP
The company is about to come up with
manufacturing ERP, which will have
the competitive edge in today's world.
This ERP is being developed by
keeping in mind the constantly
changing requirements of the modern
industry.
The solution will cater manufacturing
industries from various sectors. This
will be integrated soon and would be
designed keeping in mind the evolution
of industry 4.0.
Key features of Pharma C and F agents
ERP Solutions is that it is being
designed by keeping all the aspects of
wholesale and distribution market for
the pharma dealers in mind. Its features
include Pharmacies Accounting,
Billing, Inventory, Barcode, and
Complete Pharma shop management.
Key Features of the Inventory
Management Solution is that it has all
the latest features of artificial
intelligence and the detailed reporting
structure, and it will make the use of
solution, easier for the end user.
It consists of all the models in one, that
user will would associate with the
inventory management solution. The
voice assistant feature also plays key
role in this sector. Its features aslo
include Accounts integrated and
Provision to Connect RFID module for
Tracking.
The current industrial scenario of the
Indian CRM space is, the Basic
Customer Database, Advent of Email
Automation, Inside sales, Telephony
and CRM, and Mobile CRM –
Enterprise to Personal that are very
well provided by eMsys Solutions Pvt.
Ltd.
Shreyasee Karmakar
Director
eMsys focuses
on delivering
customized solutions
to its clients by
converting business
ideas into
well-defined
solutions
“
“

CRMSystems
Enhancing
Business Operations
C
ustomer relationship
management systems have
gained a lot of importance in
very short time. The system has
become an extremely important part of
the corporate sector. CRM systems
have become like a lifeline for
companies. It allows the businesses to
organise the things like customer data,
daily tasks, history of the client, etc.
It is a cheat sheet to access information
like project details, email
communication, contract, orders, sales,
and every other thing related to
business at one place. The system
automates the tasks like reminder
emails, asking for customer's feedback
or reminding the customer to complete
a purchase. These automated tasks help
employees of the company to focus on
the important work instead of the
tedious tasks.
CRM system helps the organisations to
stay connected with existing and new
customers. It also improves the
proﬁtability of the company and
streamline the processes. The system is
enhancing businesses and helping them
to stay on top. The diﬀerent ways by
which, CRM system is helping
organisations to avoid wasting time
and utilise their employee's time for
growth are listed below.

Business Simplified

Enhance Marketing Process
CRM system majorly helps in
marketing about the services of
company. Whether the company
provides B2B or B2C solutions,
through CRM maximum clients can be
reached. In the system, all the
information of existing customers is
stored, which helps the company to
reach those customers and make them
aware about the company's new
services.
The new customers can also be reached
by sending them automated welcome
emails and invitations. Through
reaching the potential customers, CRM
helps in enhancing the marketing
process.
Build Sustainable Relations
CRM helps in deeply understanding
the customer's history and gives them
an entire view of the customer. This
builds a strong relation between the
company and its customers.
In CRM system, the companies can
store the preferences of its customers
and keep a record of it. These records
help your company to serve the best to
your customer, the next time they make
a purchase or use your service.
Providing this personal experience to
the clients will make you stand out of
the competition. It will also help the
company to gain trust of its customers.
Centralised Customer Data
Organization
CRM system stores the data of all the
customers at one location. All the
employees have access to this system,
so that no one misses out on the loyal
customer of the company. The data in
CRM is well organised and sorted,
which helps in reaching the customers
easily.
Studying the history of your customer
builds stronger relations. These
relations help the company grow faster
and smoother.
The organised data helps employees as
they do not have to search at numerous
locations for a particular customer.
This reduces the tedious task and
makes their work easy. Keeping the
employees and customers happy at the
same time helps a company expand.
Improve Customer Retention
According to a study by Capterra, 47%
users of the CRM system claimed that
customer satisfaction and retention was
signiﬁcantly impacted by the use of
CRM system. The system not only
helps in organising customer's data and
reaching them, but also helps in
tracking the actions taken by them.
It helps in taking follow-ups from
customer, generate personalised
birthday wishes for customers, and
retain their attention by sending a
reminder mail to make them complete
a purchase of your service.
Sales Information Tracking
With CRM, the employees can track
each of their sale. They could track if
their customer made a purchase, just
visited the website, added a product in
cart, or stopped the purchase while
making payment.
Tracking a sale helps the company
understand their customers and analyse
their challenges. The company can
send an automated mail to the
customer asking what made them
discontinue the purchase. The
companies may also send a feedback
form asking the customers to rate their
experience and mention the challenges
faced while making a purchase.
Improved Inter-departmental
Communication
All the departments of the company
have to work together in order to serve
the best to their customers. The sales
team, development team, customer
support team, and all the other teams
can work together with the help of
CRM systems. This helps in converting
a prospect into a loyal customer.
Co-ordinating with other teams
become easy with CRM system as all
the departments have the access to
entire system and can track every
customer. This improves
communication between departments
and helps them work together.
Management of Daily Tasks
The features provided by the CRM
system helps the employees keep a
track on the tasks assigned to them.
Through CRM, managers can easily
assign tasks to the employees to ease
the workﬂow.
As the company grows, number of
employees also grow. CRM keeps the
track of all employees and customers
to keep the company updated of every
task or sale. It helps the companies stay
organised.
CRM systems are best to reach the
targeted clients. It also keeps track of a
company's growth. It enhances the
customer satisfaction while
strengthening the relationship between
the company and its clients.
Devyani Sharma

Expanding businesses before the inception of CRM
was a lot more hassle than it is today. CRM
solutions with its roots in personalized
optimization, gives businesses increased profitability and
reach as the client-centred business technology improves
the customer's experience by lengths, which results into
them making lifetime business relations with the
organization.
Providing such cutting-edge CRM solutions is Quest
Global Technologies an award-winning company. Headed
by Mohit Sood as the Director and Negotiator-in-chief,
the company is situated in Indore, Madhya Pradesh.
In the following interview we explore how Quest GLT
successfully assisted many big corporations to increase
their efficacy and improve their customer relations through
technologies like blockchain, and salesforce, etc.
Describe about your company in detail.
Quest GLT was incorporated in 2013 and is now India's
leading software consulting firm. Our software services
have become the backbone for innumerable Billion Dollar
Organizations. We provide a quality driven approach
towards web, software and mobile app development via
ERP and CRM.
We offer wide range of software services to our clients
looking for customized software solutions. We are a one
stop destination for all your software requirements. Our
dynamic approach and vibrant work culture provide
enthusiasm to every member of our team. We use
collaborative technology to transform our clients' ideas into
innovative websites, software, and designs.
We at Quest GLT believe in delivering quick and efficient
IT solutions to help you scale up your business effectively.
We believe in long-term partnerships and all our clients
have been with us from start to finish. Whether you have
your ideas or want to validate an idea, we are always there
to help you. Our ready-to-use solutions are robust yet
simple to use and have very fast turnaround times. Since the
systems are already tested and already used by several
clients, you do not have to worry about technology!
We are trusted advisers to our clients. We believe in
tailoring our services to meet the specific needs of our
clients. We deliver complete client satisfaction because of
our result driven and time bound strategic approach. Our
team of professionals have experience and unparalleled
expertise in all the essential sectors.
What made you venture into the CRM Space?
The world is changing and so are the needs of the
businesses. In order to cater to the needs of these growing
businesses and help them acquire and retain their customers
to stay ahead in market, it is very important for a business
to understand their client.
Today in this digital world there are multiple platforms
from where you can get customers, but the important part is
to maintain a long-term relationship with them. This is only
Quest Global
Technologies
Yeilding Excellence through CRM Solutions

possible if the business has all the insights about their
customer like purchase history, purchasing pattern,
purchasing power etc. Therefore, to fulfil this requirement
and to make even the small businesses grow bigger, we
decided to put in our decades of experience to create such
tools that manage everything from lead qualifications to
deal closures.
What kind of offerings do you provide to your clients?
We provide customized, highly engineered, and most
effective solutions to our clients from the respective
industries such as E-commerce, Education, Finance,
Healthcare, and Real Estate. We have deep knowledge of
implementing various end-to-end projects, spread across
industries.
Since its inception, we have been delivering automation
solutions to clients across the globe. We have served award-
winning global giants and assisted them in fulfilling their
concept, cryptocurrency setup, salesforce customization,
ERP implementation, CRM, mobility solutions, gaming
applications, and we have mastered them all. Our experts
guide you throughout the entire project to save operational
costs and maximize returns.
What kind of challenges have you faced while entering
the CRM sector?
While entering the CRM sector we realised that most of the
A Staunch Leader
Quest GLT is headed by its dynamic Director and
Negotiator-in-chief, Mohit Sood. An MBA from
Birmingham City University UK. He is known for
his number-crunching and reading between the line
skills. An entrepreneur by heart, he successfully set
up a transport company and now leading IT
consultancy to enhance the automation initiatives
in various sectors. He spearheads the company's
operational activities and government-based
projects.
Previously, while handling the finance and
operations of various companies, he developed a
holistic view of bottlenecks and operational
problems faced by organizations in the sector. Such
hands-on experience is crucial to the company's
ERP & CRM Automation Solutions which has
helped various private and government
organizations including Indian Aviation Academy
(IAA). His inclination of using Blockchain
technology, Artificial Intelligence and Data
analytics in the company's existing CRM solutions
for securing the business processes will make an
organization more competitive, secure, and
reliable.
OUR READY-TO-USE
SOLUTIONS ARE
ROBUST YET
SIMPLE TO USE
AND HAVE VERY
FAST TURNAROUND
TIMES
“
“
MR. MOHIT SOOD
Director and Negotiator-in-chief

business organizations were still using the traditional
methods and techniques of pursuing prospective clients.
They were focusing more on getting new clients rather than
retaining the existing ones.
Many small businesses were not ready to automate their
processes as they thought that it would be a very expensive
affair and only the big businesses could afford the
automation. Also, in some instances employees were
reluctant to any changes in their existing scope of work or
adoption of new technologies.
Where do you envision your company to be in the long
run and what are your future goals? How do you plan to
embrace the changes happening in your industry?
The world is becoming digital and the way of doing
business has also transformed, especially after this
pandemic. It is the need of the hour for every business
whether big or small, to retain & acquire new customers.
Keeping this in mind and the kind of solutions that we have
developed to overcome this existing problem we feel that
our company would also grow and prove our tagline to be
their 'Partner in Success'.
We see that there is a great scope of Artificial Intelligence
(AI) that can be integrated in our existing solutions to
provide more precise insights about the leads and customer
behaviours which could be the game changer for closing the
deals.
IT industry is all about 'Innovation' and finding a right
solution to deal with the current challenges that various
industries are facing. With our adoption to new
technologies such as Blockchain & Artificial Intelligence
we believe that we will be able to serve the changing needs
of the industry and will have the fast mover's advantage as
well.
What is the current industrial scenario of the Indian
CRM space?
The concept of CRM is growing rapidly in India and will
continue to grow and evolve in the upcoming years.
CRM platforms are playing a vital role in India's market
space now more than ever because of the integration of
artificial Intelligence, machine learning and analytical
platform in CRM. With this technological advancement
CRM tools can now help your business know your clients
better, increase customer engagement, give better analysis,
and help in managing data efficiently.
Another advancement in CRM platforms is its
incorporation with social media. It is now allowing
organisations to easily connect with the customers and build
brand awareness and is also helping to discover potential
clients.
CRM Platforms are now being considered one of the
biggest software markets in India and also in the world.
MR. ROMIL JAIN
Co-Founder & Director
MR. ALOK AGRAWAL
Co-Founder & Director

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India's most trusted CRM Companies 2021

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