The 10 most prominent field service solution providers 2018

www.insightssuccess.com
July 2018
Enterprise Fleet Management
Innovative Industry Leaders with a Local Touch
Imparting Wisdom
Successful Personality Traits
to Learn from Elon Musk
Solution Providers
Field Service
Most Prominent
10
The
2018
Editor’s Pick
The Impressive Impact of
Organic Networking
Brice Adamson
Senior Vice President

A Prominent Approach
Taking Process
Optimization
to another Level
aving an innovative idea and sufficient funds is enough to start a business. However, for rising
Hand sustaining the business require the ability to execute. And an acute execution is only possible
if someone creates apt strategies on the basis of overall data. Particularly, in the fields of
emergency services like transportation and healthcare keeping eye on every data is essential for proper
execution. But it was utterly impossible to track every action and collect entire data, until the emergence of
FSM solutions.
FSM is a system for managing field operations through a mobile workforce. Initially, this entails
scheduling service orders, dispatching agents, and tracking vehicle locations and job status. The right
software solution helps automate these tasks and provide mobile access through a (usually) cloud-based
platform. FSM is prevalent in numerous industries, but particularly those that employ mobile agents or
contractors, such as waste management, utilities, telecommunications, public sector transportation, and
even in-home healthcare.
For businesses that need to provide remote services, Field Service Management is more of a necessity than
a luxury. It enables better communication between customers, employees and dispatch. According to a
survey conducted by CSG International, 89% customers want to stay updated on the location and
estimated arrival time of technicians, and want to know relevant details regarding the technician
dispatched. Along with facilitating this, FSM tools can also send mobile alerts to the client in case a
technician is delayed, which is also a feature 56% of the survey respondents approved of.
As customers grow savvier and more selective about the products and services they pay for, field service
will become an increasingly competitive industry. An organization’s ability to deliver fast, efficient
Editor’s Note

solutions through a mobile workforce may be the difference between leading or trailing their
competitors.
FSM solutions can vary greatly depending on industry and use intent, ranging from “best-of-breed”
applications for order scheduling to all-inclusive product suites for enterprises. Hence, to give a brief
idea about the FSM industry, its capabilities and trends that revolves around particular FSM features
or aspects of implementation we have come up with this enticing issue.
An Issue of Insightssucess “The 10 Most Prominent Field Service Solution Providers, 2018”
apprises some of the top performing FSM companies with best-in-class solutions for different
industries.
Featuring as a cover story we have Enterprise Fleet Management which is a privately-held, full-
service fleet management business for companies, government agencies and organizations operating
medium-sized fleets of 20 or more vehicles, as well as those seeking an alternative to employee
reimbursement programs.
We also have Stilog, a global software editing company based in France. Created in 1991, Stilog IST
develops innovative solutions, using the most recent technologies available; Truckers Helper which
is a total solution for Drivers, Owner/Operators and Fleets; Field Squared is a cloud-based SaaS
solution provider that stands as the industry’s first unified Field Service Management Process
Automation Platform; dayTrack is one of the leading field-force employee management app service
providers; Wave Application which is an exclusive mobile app which helps people to meet their
friends or relatives by sharing live locations on a private map; Joblogic is a field service management
solution designed to connect the back office, mobile workforce and customers. Users can manage
jobs, quotes and invoices through one platform; Glympse, a company that powers the interactive last
mile of customer engagement with proactive notifications, real-time tracking, personalized offers and
instant feedback capture.
Also, make sure to scroll through the articles written by our in-house editorial team and CXO
standpoints of some of the leading industry experts to have a brief taste of the sector.
Let’s start reading!
Kedar Kulkarni

CONTENTS
Enterprise
Fleet
Management:
Articles
Editor’s Pick
The Impressive Impact of
Organic Networking
24
Imparting Wisdom
Successful Personality Traits
to Learn from Elon Musk
46
The Glass Ceiling Effect:
Another Perspective on
Women and Leadership
Knowledge Keys
32
Impact of Predictive
Analytics in Field Service
Transformational Appearance
of Technology in Today’s Era
Benchmarking Future
Cover Story
08
Leader’s Take
18
40

20
28
36
44
22
30
38
dayTrack:
Simpliﬁed Tracking of Field Employees
Field Squared:
Digitally Transforming and Automating Field
Service Management Processes
Glympse:
Eliminating the Friction and Anxiety of Product
and Service Delivery Experiences
Joblogic:
Specialists in Managing Field Services
Stilog:
Streamlining Operations to Drive Productivity
Trucker Helper:
An Exclusive Online Trucking Business
Management Solution for Drivers,
Owner/Operators and Fleets
Wave Application:
A Simplistic Approach on Location Sharing

sales@insightssuccess.com
Corporate Ofces:
July, 2018
Database Management Stella Andrew
Technology Consultant David Stokes
Circulation Managers Robert, Tanaji
Research Analyst Chidiebere Moses
Steve, Joe, Alan, Vishal
Editor-in-Chief Pooja M. Bansal
Anish MillerManaging Editor
Jenny Fernandes
Art & Design Director Amol Kamble
Associate Designer Tejas Kulkarni
Visualiser David King
Senior Sales Manager Passi D.
Business Development Executives
Marketing Manager John Matthew
Executive Editor
Assistant Editors
Hitesh Dhamani
Art & Picture Editors BelinPaul
Co-designer Sapana Shinde
KhannaJayant
Peter CollinsBusiness Development Manager
Sales Executives
David, Kevin, Mark, Manish
SME-SMO Executives
Prashant Chevale, Uma Dhenge, Gemson, Irfan
Online Marketing Strategists
Alina Sege, Shubham, Vaibhav K
Digital Marketing Manager Marry D’Souza
Technical Specialists Amar, Pratiksha
Technical Head Jacob Smile
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Kedar Kulkarni
Contributing Editors
Kaustav Roy
Bhushan Kadam

Brice Adamson

Thanks to our extensive network of local ofces
and our afliation with Enterprise Holdings, we
are uniquely positioned to assist our customers in
managing their eets by combining Enterprise’s
expertise with our local teams’ ability to develop
and maintain personal customer relationships.
The
Most Prominent
FIELD SERVICESolution Providers 201810
Cover Story
Cover Story

Enterprise Fleet
Management’s
presence in more
than 50 local
markets allows for
each customer to
receive a
dedicated account
manager and
customer service
representative
who meet with
them at least
three times a year.
Companies in the field service sector help their
customers achieve sustainable growth by providing
solutions to manage business processes more
efficiently, minimize costs and increase productivity.
However, standing out in this complex and competitive
industry isn’t easy. It requires a perfect blend of innovation
and experience, and a remarkable ability to deliver reliable
solutions.
Missouri-based industry pioneer Enterprise Fleet
Management is one such field service provider. Founded in
1957, it is an affiliate of Enterprise Holdings Inc., the
largest car rental company in the world, and owned by the
Taylor family of St. Louis, Missouri.
With more than 50 fully staffed offices in the U.S. and
Canada, the Enterprise Fleet Management team of experts
can assemble a customized fleet management program for
its customers. The team’s expertise covers the full spectrum
of a vehicle’s lifecycle, including acquisition, registration,
maintenance, use reporting, fuel card programs and resale,
as well as fleet analysis and optimization.
Enterprise has the tools and technology to help customers
maximize productivity, reduce costs and reach their
corporate social responsibility goals. And with more than
520,000 fleet vehicles managed across North America,
Enterprise also supplies most makes and models of cars,
light- and medium-duty trucks and service vehicles.
“Thanks to our extensive network of local offices and our
affiliation with Enterprise Holdings, we are uniquely
positioned to assist our customers in managing their fleets
by combining Enterprise’s expertise with our local teams’
ability to develop and maintain personal customer
relationships,” said Brice Adamson, Senior Vice President
of Enterprise Fleet Management.
In addition, Enterprise Fleet Management’s National
Service Department – one of the nation’s largest – employs
more than 100 Automotive Service Excellence (ASE)-
certified technicians. These experts, who average more than
10 ASE certifications apiece, assist clients in expediting
repairs and mitigating repair expenses. The National
Service Department has been recognized with the ASE
“Blue Seal of Excellence” award for 21 consecutive years,
an industry record.
Superior Transportation Solutions
Enterprise Fleet Management and its affiliate Enterprise
Holdings together offer a comprehensive portfolio of
transportation solutions, including car rental, car-sharing,
vanpooling, car sales, truck rental, online ride-matching and
fleet management services.
As a total mobility provider and an integral part of the
automotive value chain, Enterprise serves the needs of a
wide variety of businesses, consumers, government
agencies and organizations. Enterprise Truck Rental, which
provides seasonal and supplemental truck rentals, is an
excellent complement to leasing. The wide array of
Enterprise transportation solutions allows Enterprise Fleet
Management to help its customers, right-size their fleets by
leveraging other transportation options.
Renowned Customer Service
Because of Enterprise Fleet Management’s affiliation with
Enterprise Rent-A-Car, many Enterprise Fleet Management

The trend is to
provide customers
who want it with
more self-service
capabilities. We
want to ensure we
can provide the
technology and
services our
customers want
today or will want
in the future.
employees come from the rental
business with extensive experience
managing fleets, which they then are
able to apply to managing customer
fleets.
In addition, Enterprise Fleet
Management’s presence in more than
50 local markets allows for each
customer to receive a dedicated
account manager and customer service
representative who meet with them at
least three times a year. It doesn’t
matter how big or small they are.
Enterprise can help customers with
important decisions that will help
lower their total cost of ownership.
Finally, Enterprise Fleet Management
is able to leverage the extensive
infrastructure of its rental affiliate,
Enterprise Holdings, to help customers
manage their fleets. In particular,
Enterprise’s expertise in vehicle
acquisition and resale allows
Enterprise Fleet Management to
provide its customers seamless support
moving vehicles in and out of service.
Innovative Technology Solutions
In 2015, Enterprise Fleet Management
announced it was investing more than
$100 million in IT solutions to better
serve its customers, including:
Ÿ The development of a customer
login website, which provides
advanced insight into fleet
performance and key metrics,
enabling customers to lower their
total cost of ownership.
Ÿ The deployment of new Microsoft
Surface Pro devices to its entire
North American sales team.
Ÿ The development of a web-based
Fleet Planning Toolkit that allows
the Enterprise sales team to access
data for a customer’s entire fleet in
real-time in order to provide the
best advice on total cost of
ownership, the right time to replace
a vehicle, and so on.
Ÿ A partnership with Auto Integrate, a
web-based repair and maintenance
authorization tool, which is
accessible to Enterprise Fleet
Management’s nearly 100,000 auto
maintenance and repair shop
partners and is currently used by
nearly 40,000 preferred vendors.
This partnership allows the
Enterprise team to seamlessly liaise
back and forth with repair shops in
real-time, thereby reducing driver
downtime.
As a result of these initiatives,
Enterprise Fleet Management was
recognized on the InformationWeek
“Elite 100” list in 2016 for setting the
bar on innovative and creative
information technology (IT) programs
that improve business operations.
“The trend is to provide customers who
want it with more self-service
capabilities. We want to ensure we can
provide the technology and services
our customers want today or will want
in the future,” said Adamson.
For example, in 2017, Enterprise Fleet
Management introduced a new mobile
app, making it more convenient for
both fleet managers and drivers to
identify and address issues, such as
maintenance needs or opportunities to
improve fleet efficiency, in real-time.
Charting a Path to Success
Brice Adamson started his Enterprise
career on the rental side in Southern
California as a Management Trainee in
1988, shortly after graduating from
Utah State University with a degree in
finance. His outstanding work earned
him numerous promotions as he moved
quickly up the rental ranks before
raising his hand for an adventurous
new opportunity in Europe.
As Vice President and General
Manager, Adamson opened and led the
company’s newly formed operations in
Manchester, U.K. In 1999, he took
over the reins of the company’s
London operations as Vice President
and General Manager. Adamson’s
achievements earned him a promotion
to Corporate Vice President, and later,
Senior Vice President of the U.K. and
Ireland, where he helped develop the
replacement market for Enterprise.
In 2008, the opportunity to return to
the States and lead the company’s
Cover Story

operations in the Southeast brought
Adamson to St. Louis. In 2016, he was
promoted to his current role as Senior
Vice President of Enterprise Fleet
Management and placed in charge of
overseeing a network of more than 50
fully-staffed offices and a fleet of more
than 520,000 vehicles.
Sixty Years of Knowledge and
Experience
Enterprise has more than 60 years of
knowledge and experience managing
its own fleet of vehicles, which it
leverages to create efficiencies and
reduce total cost of ownership for its
fleet management customers. This
includes using Enterprise’s vehicle
acquisition and resale experts (who are
among the best in the industry) to buy
and sell clients’ vehicles.
When asked about the significant
moments that shaped the journey of
Enterprise Fleet Management,
Adamson referenced Enterprise Fleet
Management’s separation into a
standalone corporation in 2011 in order
to secure the right type of funding
needed for the business to continue to
grow. “Fortunately, it was the right
move for the business and has been a
huge success to our operations,” said
Adamson.
In addition, Enterprise’s recent
partnership with autonomous vehicle
company Voyage has reinforced its
leadership position in the industry.
Voyage understands that world-class
fleet management is fundamental to the
long-term success of autonomous
fleets. The Enterprise partnership
ensures that the Voyage team is able to
focus on what they do
best — developing autonomous
technology and providing
transportation services to community
residents — without having to worry
about acquiring and maintaining those
vehicles.
Promising Future
According to Adamson, there are many
opportunities for growth in the fleet
industry. In particular, Enterprise has
been successful at developing
partnerships with local governments.
The company is gaining a lot of
referrals from these satisfied clients
that are operating local government
fleets. The company considers these
referrals fantastic opportunities and
aims to develop consequent
relationships in the future. “But there
are growth opportunities in every
industry, which allows us to diversify
our business and continue to achieve
success,” said Adamson. “This is what
excites me most about the future.”
Client Testimonials
Ÿ “We’ve partnered with Enterprise
Fleet Management for years and
have watched their business
steadily transform into a next-
generation data analytics
powerhouse,” said Wes Carberry,
Senior Vice President of
Technology Services for Sense
Corp.
Ÿ “Throughout our partnership,
Enterprise Fleet Management has
always been extremely helpful,
professional and responsive. It’s
like we’re members of the same
team,” said Larry Monaco, fleet
manager at Eden Autism.
“Enterprise has worked diligently
to find us the best deals and
respond quickly to any maintenance
requests we may have. With their
support, we know we’re not out
there alone.”
Ÿ “Our partnership with Enterprise
Fleet Management is not only
saving taxpayer dollars, but also
allowing us to reduce our carbon
footprint and put our employees in
newer vehicles with the latest
safety features,” said Bill
Carpenter, Senior Director of
Maintenance and Operations at the
San Diego County Office of
Education (SDCOE). “We plan to
apply the considerable savings we
realize on fleet costs to other
pressing needs for our students and
schools.”
Our partnership with Enterprise Fleet
Management is not only saving taxpayer
dollars,but also allowing us to reduce our
carbon footprint and put our employees in
newer vehicles with the latest safety features.

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CORPORATE OFFICE

Management BriefCompany Name
Alphabet
alphabet.com
Norbert van den Eijnden
CEO
Alphabet offers a portfolio of services focusing on Financial
Leasing and Business Mobility solutions.
Altisource
altisource.com
William B. Shepro
CEO
Altisource is a leader in providing services and technology for
the mortgage and real estate industries. It provides end-to-end
solutions in origination and servicing, and offer online real
estate platforms for consumers and investors.
dayTrack
daytrack.in
Saurabh Bhatnagar
Co-founder
Gaurav Gupta
Co-founder
dayTrack is one of the leading field-force employee
management app service providers.
Enterprise Fleet
Management
efleets.com
Brice Adamson
Enterprise Fleet Management provides automotive fleet services
for more than 1.5 million fleet cars, trucks and vans.
Glympse powers the interactive last mile of customer
engagement with proactive notifications, real-time tracking,
personalized offers and instant feedback capture.
Joblogic is a field service management solution designed to
connect the back office, mobile workforce and customers. Users
can manage jobs, quotes and invoices through one platform.
Stilog IST develops innovative solutions, using the most recent
technologies available
Truckers Helper is a total solution for Drivers, Owner/Operators
and Fleets
Wave Application is an exclusive mobile app which helps
people to meet their friends or relatives by sharing live locations
on a private map.
Field Squared Inc.
fieldsquared.com
Christopher James
Camut
Director, President
& CEO
Field Squared is a cloud-based SaaS solution provider that
stands as the industry’s first unified Field Service Management
Process Automation Platform.
Glympse Inc.
glympse.com
Chris Ruff
CEO & President
Joblogic
joblogic.com
James Whatmore
CEO
Stilog Inc.
stilog.com
Christophe Poirmeur
Co-founder & CEO
Truckers Helper
truckershelper.com
John Ewing
CEO & Founder
Wave Application
waveapplication.com
Manuel de la Esperanza
Co-founder & CEO
The
Most Prominent
FIELD SERVICESolution Providers 201810

THE FUTURE IS HERE
Predictive Analytics for Field Service management
July 2018
Samar Singla
Founder
JungleWorks
Benchmarking Future
18

Astrologers and science-fiction writers have entirely
lost their professional exclusivity with big data
coming into action enabling anyone to predict the
future backed by statistically analyzed complex data, that
too in a matter of seconds. The key to the future lies in the
past and the present has to connect the dots to make the
time travel journey successful. Astonishingly, this entire
process is reduced down to an operational duration of just a
few minutes with advanced predictive analytics tools.
Field Service, in particular, is a goldmine of data from GPS
and location to client details which had always been lying
dormant inside company servers but are now, gradually,
being channeled for greater purposes. Predictive analytics
has become so important in field service because customers
are, blatantly, expecting companies to understand their
needs and customize their offerings before them expressing
it. Companies can no more merely sell products and
services and have to shift their focus to selling experiences
to make a huge impact on the results.
These are the major impact points of predictive analytics in
the field service sector:
1. Demand
Forecasting demand for products and services can support
enterprises in better inventory management and help in
calculating the number of staff required to meet a certain
objective.
2. Pricing
Although enterprises are still slow in adopting modern
methods of pricing and still rely on the traditional ones,
times have changed with predictive analytics making the
pricing process much more accurate and flexible to various
internal and external factors.
3. KPIs
Superior performance strongly relies on actionable
information which is why predicting KPIs has become so
important for enterprises. The ability of predictive analytics
to measure, monitor and react to KPIs becomes imperative
in formulating both short-term and long-term strategies.
4. Operational efficiency
Task scheduling and route optimization becomes much
more efficient especially with a heavy reduction in
unnoticed slack using the multifunctional aspects of
predictive analytics.
5. Maintenance
Preventative maintenance becomes much more sense-
making with predictive analytics supporting accurate
planning using historical data about when a part is likely to
fail.
Although there are abundant benefits of using Predictive
Analytics not just in field services but in any domain,
however, we cannot shy away from the risks that it brings
along with it. For Predictive Analytics to properly work,
there should be a huge volume of relevant data sets from a
wide range of activities and even with the availability of
such heavy data sets, algorithms can fail in anticipating
human behavior which in itself is full of complexities. If we
bring time into the frame, it makes things even more
completed. The analytics design might be successful at one
point of time but it might falter with changes in variables
with respect to time.
However, modern predictive analytics tools have managed
to rise beyond the risks and have hit a very high accuracy
mark in making analytical predictions. Especially in field
services, the algorithms have been modified to adapt to the
changes in location-based data and customer insights
considering time intervals as well. Such level of accuracy
becomes imperative in shaping how historical data is used
in making business level and functional strategies for the
organization.
Predictive Analytics platforms have started to become
extremely prominent since 2017 with modern technology
giving a push to business intelligence platforms supporting
predictive analytics. Enterprises in the field service industry
can look at platforms like Tookan and Kato to take a dive
into predictive analytics and transform how they carry out
their business.
Tookan is a robust one-stop shop for all the field service
management problems. Its analytical prowess gives you a
glimpse of the future. Tookan diagnoses and understands
the business with the help of its data mining and analytical
functions helping to make business intelligent decisions to
thrive in this volatile industry.
Kato is a fully equipped analytical platform which has a
wide range of analytical offerings from data preparation,
analytics dashboard to predictive insights. It acts as an AI
and predictive analytics tool by offering plug and play ML
algorithms that solve specific use cases for your business
model.
With predictive analytics supporting functional activities at
every step, enterprises can, literally, visualize a better future
and make business intelligent decisions based on historical
data defining patterns of activities and behavior.
July 2018 19

dayTrack:
Simplified Tracking of Field Employees
The outsourcing industry is booming as more
businesses, particularly startups, embrace remote
workforces. While the concept of remote work is
inherently brilliant, many employers find it a challenge to
keep track of remote employees and maintain optimal
productivity standards.
dayTrack recognized this concern and crafted a solution to
it in the form of an innovative employee management app.
This app has now become one of the world’s leading field-
force employee management platforms.
It enables clients to track the GPS location of every sales
employee and manages their daily activities by capturing
updated data at the point of execution.
Back in 2015, dayTrack was just a small idea that allowed
customers to keep a track of their field employees; about
their attendance and whereabouts. Later on, the company
realized that the potential was much bigger as companies
didn’t have any authentic way of keeping track of their field
employees and ensuring their reporting in an authentic and
detailed manner. From that instant, the journey of dayTrack
took the turn and it never looked back ever since.
An Industry Leader
dayTrack has been developed by Snowebs Software
Technologies Pvt. Ltd., a software services company based
in India. Their development and global delivery center is
located in the city of Noida.
The dayTrack app automatically tracks and records
activities performed by field employees. This includes
marking attendance at the start of the day, tracking visits to
contacts, booking sales orders, and recording collection of
payments.
It also has the ability to capture images in real time of
merchandise at the retail point and any object or any scene,
record Minutes of Meetings (MOM) and responses to
survey and feedback forms, and set reminders for future
visits to contacts.
The team at dayTrack has a proven track record of applying
innovation to solve problems. The company has over 15
years of experience working with clients across a wide-
range of industries that depend on mobile-based
communication and field employees.
Using the insights and technological vision gained from this
experience, dayTrack is able to consistently gain fresh
perspectives into its customers’ businesses, and use it to
help them accelerate operations and reach their full
potential.
Integrity, the pursuit of excellence, accountability,
collaboration and passion are the core values in which
dayTrack believes. It strives to serve its clients by providing
the highest quality of professional services to address their
business issues.
To achieve this, the company attracts, recruits, and retains
the most knowledgeable and passionate professionals, and
provides a collaborative culture which enables them to
thrive both professionally and personally.
Comprehensive Abilities
dayTrack app is a complete solution developed with input
from various business verticals like publishers, FMCG,
pharmaceuticals, footwear manufacturing, garments
manufacturing and many more.
By ensuring simplified sales employee tracking, it allows
employers to focus on the growth. The app assists with
most common tasks which a sales executive has to perform
on a regular basis. This includes meeting customers, giving
samples, taking orders, collecting payments, recording
feedback, placing promotional material at customer
locations and much more.
July 201820

We provide all that a
customer wants from an
employee tracking and
repor ng app, and at a
price they wish for.
“
The dayTrack app also gives sales
employees the option to capture and
upload pictures of outdoor marketing
activity with GPS details as well as
feed information into their daily
expense records.
Sales employee can enter client order
details directly using the App and the
order is visible in real-time to the head
office, branch office and/or sales
manager. This greatly reduces the risk
of error in conveying daily order
details and eliminates delays
altogether.
Other sales employees and managers
can easily pull sales performance
reports with the information that is
tracked real-time in the app. This gives
them access to advanced sales
analytics without involving other
employees, thus saving on manpower.
A Formidable Duo
dayTrack was created by Co-founders
Saurabh Bhatnagar and Gaurav
Gupta, each of whom has over a
decade of experience in the IT industry.
Since 2005, the company has handled
various IT projects and, from 2015, has
been focusing primarily on dayTrack.
Gaurav plays a major role in the
development of the app, new
innovations and adapting new
technologies for the future. Saurabh,
on the other hand, handles sales and is
actively involved in both the online
and offline marketing processes.
Simple and Affordable Solutions
The core strength of dayTrack is its
intimate understanding of its
customers’ needs and expectations. It
works closely with them in the
implementation phase to help them
achieve their business goals and
expectations.
Feedback from clients is given utmost
priority and changes stemming from
that feedbacks are implemented
accordingly. dayTrack’s development
team always sees a problem as a
window of opportunity to upgrade the
app and help customers achieve more.
dayTrack enables users to feed their
daily expenses into the app. This
makes it easier for the company to pay
employee expense claims because they
are reported and collated on the same
day instead of the employee posting all
expenses at the end of the month,
which complicates verification.
Additionally, dayTrack helps its users
send daily reports to their seniors with
details of visits, details of discussions
and orders, payments, plans for future
interaction and business expectations.
all this is done by the dayTrack app
automatically and it then sends emails
to reporting managers and
administrators who can download the
details from the admin panel itself.
In this way, dayTrack keeps sales staff,
reporting managers, and the company
on the same page. This helps the
organization to grow as they have
better access to market information.
dayTrack stands apart from its
competitors in terms of its ability and
capacity to upgrade the app to every
client’s unique needs. Apart from this,
dayTrack offers services at a
reasonable cost and includes regular
free updates.
Future Expansion
The company’s target is to increase its
user base by 300% in the current
financial year. They are in touch with
investors to expand its wings further
down the road and are planning to
open offices in major business cities
across India.
dayTrack is also working to expand its
footprint globally. It has already
acquired customers outside India and
the entire team is striving hard to make
dayTrack a truly global product.
Gaurav Gupta
Co-founder
Saurabh Bhatnagar
Co-founder
July 2018 21

Field Squared:
Digitally Transforming and Automating Field
Service Management Processes
Field Squared, Inc. is a cloud-based SaaS solution
provider that stands as the industry’s first unified
Field Service Management Process Automation
Platform.
Disrupting the field service management space, Field
Squared is flexible, scalable, and purpose-built to
optimize the efficiency of the mobile workforce in the
field. Focusing on business process automation, Field
Squared enables enterprises to digitally transform,
completely automate, and streamline their field service
operations, from the frontline to back-office systems.
Cutting Edge Solutions and Services
As one of the last markets to adopt technology that
enables digital transformation, most field service
organizations today continue using manual, paper-based
processes that are wrought with error and inefficiency. At
a time when technology is enabling businesses to move
faster, field service organizations can achieve operational
efficiency by focusing on the process automation of field
service management.
Field Squared solves key field workforce efficiency
challenges through predictive scheduling and route
optimization, asset management and visibility, digital
Smart Form automation as well as other capabilities that
power the needs of field service organizations.
For instance, team locations are tracked continuously
using the built-in GPS of the devices used by the field
workforce, even in remote areas. While field service is
notorious for inadequate or unavailable cellular and WiFi
connectivity, Field Squared’s Mobile, Offline, Sync, and
Merge Engine automatically synchronizes and restores
all data and location information, ensuring no loss of
data.
In the Age of the Customer, it’s all about improving the
customer experience. This is especially true for field
service organizations whose business model relies on
customer satisfaction and quick resolution of work
orders. Field Squared addressed this challenge from day
one with their Notifications Engine, enabling the field
workforce to send real-time status updates via text,
email, or phone call directly to the customer. Ultimately,
real-time notifications provide a better customer
experience and improved communications, as well as
complete documentation related to the customer and
their work orders.
About the Trailblazer
Mr. Christopher James Camut, Director, President,
and CEO of Field Squared, has a track-record of
building successful technology companies and exceeding
revenue goals. Prior to Field Squared, Christopher was
the President of Integra Telecom, Inc., which was
acquired by Zayo during his tenure.
Christopher’s experience and expertise in Software-as-a-
Service (SaaS) and managed services align with Field
Squared’s business model and growth goals. With
Christopher at the helm, the company achieved record
year-over-year triple-digit revenue growth and greatly
expanded and improved the Field Squared platform in
2017.
“Field service is at an inflection point as it moves from
paper-based processes to reaping the efficiency gains of
the digital era,” stated Christopher. “There is no better
time to be a part of Field Squared and help field service
organizations make that shift.”
Out of the Box Interoperability
Field Squared recognizes that one of the greatest
July 201822

We are at an
inflection point as
field service
organizations move
from paper-based
processes to reaping
the efficiency gains
of the digital era.
“
challenges field service organizations
face, regardless of industry, is the
lack of communication between
disparate back-office systems, the
corporate office and the field
workforce. Adopting a business
process automation solution that is
interoperable across back-office
systems through integrations with
such solutions as CRM, ERP,
AI/analytics, HR/payroll, GIS and
more, is the first step.
Field Squared provides out of the
box interoperability across back-
office systems via API, web services,
SFTP, and more. Everything from
scheduling, routing, and work order
management is connected and
available in the platform. Further
extending the functionality is the
Workflow Builder. Unique and
proprietary to Field Squared, the
intuitive Workflow Builder enables
event-driven field service business
process automation and orchestration
in an easy to use drag-and-drop
interface.
A Unified Platform
Field service is one of the last sectors
to make the shift to digital software.
That shift is happening now and its
accelerating. The beauty of SaaS is
that, even at the enterprise level, it is
easy to adopt and see the immediate
impact across the entire business.
Field Squared is unlike any other
field service management solution
provider currently available in the
market. Most other providers offer a
few components for field service
management, as opposed to
providing a full platform. Field
Squared goes well beyond that by
focusing on business process
automation, providing a truly unified
platform for full end-to-end field
service management process
automation.
“Without a unified platform, you lack
the full picture. Field Squared is
leading this paradigm shift of digital
transformation in the field service
management space,” says
Christopher.
Because Field Squared focuses on
business process automation,
customers have seen unprecedented
leaps in productivity and savings
virtually immediately after
implementing the platform.
The Success Factor
As with any company, Field Squared
went through a discovery process to
find the ideal balance between
customer needs with the cost and
expense associated with the
development of a full-fledged
platform. The company focuses on
the depth and breadth of its solution
in order to build a field service
management platform that works
across any industry.
Christopher adds, “To this day, the
configurability of the Field Squared
software, without the need for custom
development, is one of the reasons
many of our customers have chosen
us over other solutions or building
something themselves.”
The Best is Yet to Come
With thousands of people using Field
Squared to power their field service
organizations, the company saw
triple-digit revenue growth in 2017
and expects to continue on that
trajectory.
The demand for a unified field
service management platform for
true business process automation is
accelerating, much like the demand
for a CRM platform was ten years
ago. Field Squared also sees the
convergence of Augmented Reality
(AR) and field service process
automation, where it is already an
industry leader.
Christopher James Camut
Director, President & CEO
July 2018 23

he main reason for the invention of website,
TInternet and technology devices that provides the
platform for software to run and connect with each
other is mainly to make networking of services, products
and people possible. Technology leaders such as Cisco,
Arista and Apple are dedicating their resources to provide
various business enterprises and the masses the ability to
communicate their values through technology mediums
called as Networking.
The works and provisions of these organizations are very
outstanding, and are believed to last for ages. This is
because the growth of technology is not going out of style
so soon, but rather it is believed to continue into the future.
Technology networking strategies is good, but to make it
more eﬀective there is the incessant need to incorporate
organic strategies.
You may be asking what I mean by Organic Networking or
Strategies. The organization that will survive in the market
in the near future, considering the increasing rate of
competition are the ones who take the necessary steps, to
develop more human connection for their business, more
than they do for machines such as provided by AI.
The Factors to Consider for an Eﬀective Organic
Networking:
Even as our age is encouraging more of technology
strategies, if we must survive the future of it all, then we
must connect more people, than we do for machines. As an
The
Impressive Impactof
Organic
Networking
Editor’s Pick
July 201824

innovative networking solution
provider, it is going to pay more, when
you include human intelligence and
physicality in your networking
strategies over machines.
Imagine a day that the machines are
going to have a serious breakdown,
and the owner organization do not have
the capable persons to figure out the
cause of the breakdown and possibly
provide a feasible solution? What will
be the fate of the organization? This
means that, there will be a great loss of
value and possibly a strike off the
industry. I know you would never want
that to happen. So, plan from now, to
never pay for the loss in the future.
Balance Your People to machine
Deployment
Social Medias are for networking,
Newspapers and various Medias are
also for networking, but there are
people behind the arc of this
innovation. The more you incorporate
AI and machine learning strategies,
always remember the need for Control
Engineers and those are human beings.
The most successful organizations
identify the major importance of
people networking and how best to
utilize human intelligence in their
business quest.
For example; if you write an article
and share it on a website, who do you
expect to read your article; human
beings or machines? It is obvious that
the organic networking aspect of
computing will never go out of style;
else, there will be a day in the future
that digital connection and values will
be measured on the number of bots that
read your articles and/or that paid for
your services. So, remember to balance
the rate of your people to machine
deployment, by acknowledging the
need of human networking over
technology networking.
The Need for Organic Sense in
Networking and the Future:
Technology is the miracle of our age,
Artificial Intelligence is a major
molding factor of this development,
IoT is the liberator from machine
isolation by providing the platform to
interconnect millions of them over the
virtual platforms, but humans make
these things possible.
Networking is an innovative concept
with high profile technology terms. If
one does not implore deep interest and
concentration while exploring this
realm, there may be a serious distortion
of original motive of indulgence, and
this can lead to serious breakdown of
enterprise infrastructure. Sometimes, it
maybe direct and other times, it will be
indirect, but in all, it will always have
an impact. The future of technology is
very bright, and that is mainly
dependent on how available we make
the resources to help manage what we
have today in the near future. For this
to be possible, the networking solution
providers must incorporate more of
organic sense in their solutions and
industry advancements.
Technology will advance, more
machines will be connected, devices
will be programmed to run
independently, but in all these things,
the humans in the network will still
rule the universe. The more organic
you make your networking strategies,
the lesser the fear of a disastrous future
for your organization.
July 2018 25

Glympse
Eliminating the Friction and Anxiety of Product
and Service Delivery Experiences
In today’s on-demand economy, convenience is the
new currency. This is especially important to
consider during deliveries and service calls.
Consumers are movable and untethered, which means
they need accurate, real-time visibility about when they
need to be home to meet a service representative or
delivery person. Glympse is a built-for-mobility SaaS
leader that helps Fortune 1000 companies empower their
customers by eliminating the anxiety and uncertainty
around these product and service deliveries.
As the pioneer of real-time temporary location sharing
technology, Glympse has a powerful platform which
informs customers with live ‘Uber-like’ views of their
field service technician or delivery representative on the
way to an appointment.
An Entrepreneur with a Passion for New Technology
Glympse’s CEO and President, Chris Ruff, has been
running growth enterprise companies for nearly 2
decades. Being an entrepreneur with a passion for new
technology and disruptive business opportunities, Chris
has over 20 years of experience in various executive
leadership roles in the software, mobile and IoT
industries. He has deep operational experience in
defining corporate strategy, developing business plans,
closing strategic partnerships and raising millions of
dollars in venture capital which is required to create
successful high-growth technology companies.
Prior to joining Glympse, Chris was the President and
CEO of UIEvolution (now Xevo), a global leader in
enterprise software for connecting cars, mobiles and the
Internet of Things. He has spoken on panels and given
presentations at Mobile World Congress Americas, CES
and NPR to name a few.
Diversified Product Offerings
Glympse began its journey in 2008 as a consumer
location sharing app. The app is still free and available
for everybody. Glympse was founded on the belief that
location sharing should be safe, secure, temporary,
private and easily accessible, which it solves for by not
requiring the recipient to create a username and
password.
The Company applied the same approach in developing
a solution that enables field service organizations to
share real-time location of their technicians and a very
accurate Estimated Time of Arrival (ETA) countdown
with end-customers. This has resulted in enhancing the
experience for customers.
Customers receive multiple, proactive notifications, all
directing them to initially view and then check back with
a unique URL, where it displays and updates the
Glympse journey. As each customer’s appointment
draws closer, Glympse updates that experience from a
simple confirmation with capabilities to reschedule or
add to calendar, to a ‘live’ view of the technician on the
way, arrival confirmation and even an instant request for
feedback. The end result is happier and more informed
customers who don’t have to sit around waiting all day
for a field service representative to arrive. The brands
that use Glympse experience significant reductions in
customer not-at-homes and ‘Where’s my tech?’ calls to
the call center.
July 201828

We call it Glympse.
Customers call it
personalized insight
and engagement
for every step
of their journey.
“
Beyond field services, Glympse also
applies the same web-based journey
approach with solutions specifically
designed for food and product
delivery experiences. Their platform
can even enable consumer-to-
business (C2B) location sharing, to
empower grocers, retailers and
restaurants streamline their order
preparation and handoff for no-wait
curbside pickup scenarios.
Fundamental Fortes
Glympse has mastered the nuances of
building interactive experiences
based on location data. The company
can automate the updates of
customer’s perspective, based on
sophisticated arrival detection & geo-
fencing logic, and optimized battery
life. Through this it can balance all of
that with smooth UX/UI capabilities.
Glympse’s platform approach
solution is incredibly flexible and
customizable. Every customer
designs a customer-facing experience
that matches their brand and business
processes. The Glympse-powered
customer journey experience drives
incredible engagement beyond
simple text-based notifications with
broad ETAs. End customers spend
more than 5 minutes actively
engaged with each journey, which
makes Glympse a powerful channel
for customer service, customer
marketing, creative e-commerce and
up-sell/cross-sell revenue
opportunities. The Company can
integrate any of these capabilities
directly into the experience.
Glympse excels at collecting
immediate and actionable feedback
and gives end-customers the chance
to provide a rating and anecdotal
feedback the moment a field service
technician finishes their job. They
then route poor feedback to a
customer care agent for immediate
follow up, or prompt a customer to
share positive feedbacks on social
media.
Partnering with their Vendors
The team at Glympse does not view
the company as in competition with
other traditional field service
software providers. Rather, these
vendors are its excellent partners.
Where many solutions focus on
complex routing, scheduling and
resource management, Glympse is
focused on building an incredibly
rich last mile experience for the field
service customer.
Glympse blows any SMS or email
based customer notification system
out of the water, as its experience
starts with a proactive notification
but truly engages the end-customer in
a multi-step, highly engaging
experience that makes field services
finally feel human. The Glympse
team states, “Customers get their
time back, and field service teams
can focus on what they do best, save
money and even accelerate revenue
in the process.”
Plans in the Upcoming Future
Glympse is experiencing fantastic
interest and adoption from field
service organizations around the
globe with high volumes of
customer-facing interactions. They
expect the business to keep growing
and at the same time are looking for
emerging field service use cases for
their technology.
Beyond field service, the company is
expecting to do a lot more business
in some of the emerging industries
they are testing today, which include
roadside assistance, hotel courtesy
shuttle trackers, on-demand/mobile
delivery services, and curbside
pickup which is known in the
grocery industry as ‘buy online pick
up in store.’
Chris Ruff
CEO & President
July 2018 29

Joblogic:
Specialists in Managing Field Services
It is difficult for a service business to manage their field
operation with responsibilities such as dispatching jobs
to mobile workers, recording data, and ensuring
productivity. It takes a lot of time and a high volume of
resources which means that jobs and invoices are inevitably
missed. The lack of efficiency in such operations led to the
necessity of Field Service Management (FSM) software.
FSM refers to the management of all the field related
operations through a mobile workforce. It is a category of
software product that enables enterprises to improve their
performance. It is estimated that the FSM market will be
valued at more than $3.5 billion by 2019.
Joblogic is one of the leading enterprises in the segment of
field service management. It was founded in 1998 and is a
global software company with headquarters based in
Birmingham, UK. The company’s mission is to provide
contractors with world-class field service management
software that enables them to grow rapidly, save time,
increase productivity, and ensure compliancy. The company
has international offices in Sydney, Australia, and Lahore,
Pakistan, and employs over 40 people to develop, support,
implement, and sell their FSM software. Joblogic is used by
service contractors in the building maintenance industry to
streamline their business operations and maximize
productivity. The software consists of a powerful back
office system, a mobile worker app for smartphones and
tablets, and an online customer portal where customers can
keep informed about job updates. It enables service
contractors to support their business growth by boosting
productivity, reducing paperwork, and improving cash flow.
Recently, Joblogic has entered its 20th year and most of its
key people have been in the business for more than 10
years. The company believes that its elegant user interface,
world-class mobile app, and affordable pricing makes it a
popular choice for companies who have aspiration to grow
their business.
Providing Universal Solutions
Joblogic has customers in both the commercial and
residential markets, catering to a range of trades from
facilities management to heating, ventilation and air
conditioning (HVAC), and specialized trades such as water
hygiene. One of the strengths of Joblogic is it being an off-
the-shelf product with the ability to create bespoke
workflows that work for each trade. For example, a heating
contractor can complete gas safety certificates on the
mobile app, whilst a refrigeration technician can complete
F-Gas log books.
July 201830

Field Service
Management
software that
connects your back
office, mobile
workers and
customers together
in a single cloud-
based system.
“
The Emergence of a Leader
James Whatmore, CEO, joined in
2000 as a sales executive and built an
established customer base before
progressing to sales director in 2007.
In 2013, he led a successful
management buyout and started
implementing growth plans for the
company which led to 30% year over
year growth in the 5th year,
accompanied by team growth from 11
to 40 people.
Badge of Honor
The second decade of Joblogic’s
existence has seen impressive growth.
The recruitment of software architect
Yacoob Moolla (current CTO) and the
later development of a robust mobile
app enabled the company to grow
significantly. Additionally, it also
helped it to compete at a higher level
than other established software
companies. Joblogic has also been
selected by the highly respected
Building Engineering Services
Association (BESA) to provide its
software to their members. This is a
development that helps companies in
the service maintenance industry to
remain compliant with environmental
legislation.
Resilient End Users
In order to make a successful product,
it must be designed in such a way that
it is immediately attractive to the
customer base. Joblogic believes that
software needs to be design-led to
ensure that the system is user-friendly
and intuitive. Joblogic has a mobile
app for field technicians that works
completely offline (no signal required)
for iOS and Android devices.
Additionally, the software is hosted on
the Microsoft Azure Cloud platform
which guarantees best-in-class hosting,
security, and availability to ensure that
it is always live and secure.
Aspiring Globally
Joblogic is already launched globally
and the next stage of its growth is to be
a major player in the North American
market. It has spent the last 18 months
researching the US and Canada with a
view to a hard launch in Q3, 2018.
Also, during the second half of this
year, it built some strategic
partnerships in the UK that will add
significant growth to the business and
its customer base. Right now, the
company is recruiting an additional 6
senior software developers and has set
up another office in Vietnam to support
its worldwide growth.
James Whatmore
CEO
“
July 2018 31

TheGlassCeilingEffect:TheGlassCeilingEffect:
AnotherPerspectiveon
WomenAndLeadership
The glass ceiling is a barrier so subtle that it is
transparent; yet so strong that it prevents women
from moving up the corporate hierarchy”
---Ann
Morrison, American Author
The term “Glass ceiling” can be defined as an
unacknowledged upper limit in corporations and other
organizations, above which it is difficult or even impossible
for women to reach out to the highest ranks.“Glass ceiling”
is a popular metaphor widely used for the hard-to-see
informal barriers that prevents women from getting
promoted or achieving further opportunities in leadership
positions. The metaphor of “glass ceiling” has also been
used to describe the limits and obstacles faced by racial
minority groups.
The U.S. Department of Labor’s 1991 definition of glass
ceiling is “those artificial barriers based on attitudinal or
organizational bias that prevents qualified individuals from
advancing upward in their organization into management-
level positions.” (Report on the Glass Ceiling Initiative.)
Famous American actress cum author Ann Morrison defines
the concept of the Glass Ceiling as:
“The glass ceiling is not simply a barrier for an individual,
based on the person’s inability to handle a higher-level job.
Rather, the glass ceiling applies to women as a group who
are kept from advancing higher because they are women.”
The Elements behind the Glass Ceiling:
It is pretty obvious that women are facing a lot of hurdles to
break through the glass ceiling and reach to the highest
leadership position throughout the ages. Preventing both
women and organizations from reaching their full potential,
the invisible “Glass Ceiling” denies us all of the maximal
benefits of gender diversity in leadership. Some of the most
common barriers are highlighted below:
Job isolation:
Women are offered the same kinds of job roles like staff,
public relations or occasionally finance specialties that
rarely lead to the more powerful management positions.
Over time, women are eventually excluded from jobs in the
mainstream of business, the route taken by CEOs and
presidents.
Old-boy Network:
There are many instances when men gets the managerial
powers in an organization who manages greater numbers of
people, enjoys more freedom of hiring and firing, and
controls the company’s assets directly while women are
deprived of such authorities and powers.
“
July 2018 33

It is the “Old-boys” of the organization that makes all the policy; where the women are kept virtually absent.
Sex Discrimination:
In a recent survey, working women were asked about the greatest obstacle they had to overcome to achieve
success; “simply being a woman” was the most frequent response. In another survey by the Wall Street Journal,
women leaders quoted their most serious obstacle in their business careers to be “male chauvinism, attitudes
toward a female boss, slow advancement for women, and the simple fact of being a woman.” These instances
are enough to prove the prevalence of sex discrimination in the workplace.
Sexual Harassment:
Sexual harassment remains one of the biggest barriers for women in managerial roles. A corporate environment
that tolerates sexual harassment intimidates and demoralizes women executives. Even after the adoption and
enforcement of numerous laws against sexual harassment, women do not feel sufficiently encouraged and
empowered to speak out for fear of compromising their work.
Benefits of Women in Leadership:
Studies found that inclusion of women in business leadership has significantly improved such factors as firm
value, financial performance, economic growth, innovation and social responsiveness and philanthropy.
The additional benefits of women in corporate leadership include stricter monitoring and supervision and fewer
legal infractions such as fraud and embezzlement. A better balance among women in leadership positions can
create a more diverse team of leaders with different perspectives and a greater ability to contribute new ideas
and thus enhancing the profitability. The transformational leadership style often used by women tends to be a
good option for contemporary organizations, as it encourages employee morale, motivation and performance.
Overcoming the Barriers: Strategies
Women’s progress up the corporate ladder is still limited by the “glass ceiling” despite the myriad of
Government policies and programs which have been introduced to ensure that their talents and skills are
recognized and accepted.
Women can help themselves to overcome this career hurdle by:
Ø Acquiring appropriate business skills and know how;
Ø Taking up line-management positions rather than management service roles;
Ø Gaining the necessary experience through “apprenticeship” and “acting positions”;
Ø Seeking career counseling;
Ø Volunteering for leadership and executive positions;
Ø And lastly, acquiring the ability to measure their operating effectiveness in the workplace.
An awareness of the emergence of new barriers to their progress is also worth considering. The current
socio-economic situation is creating different “glass ceilings” in the form of the downsizing of organizations,
new differentiated and self-directed career paths, the advent of the contractual worker, and the care of aged
parents.
Conclusion:
th
Since the latter half of the 20 century, women have made great paces in increasing their representation in the
work force. However, a considerable gap remains in achievement of leadership positions across different fields.
Renowned feminist Gloria Steinem stated it best: “Clearly no one knows what leadership has gone undiscovered
in women.” It is far past time we strive to find out and finally shatter the glass ceiling.
July 201834

Stilog:
Streamlining Operations to Drive Productivity
S
tilog is a global software editing company
founded in France in 1991. It develops innovative
time-saving applications for major multinational
companies, including tailor-made IT projects and Visual
Planning, their collaborative scheduling platform.
Visual Planning is used by more than 5,000 companies
and over 200,000 individual users around the world. A
dedicated team of consultants assists with each
implementation to ensure that maximum utilization of
the system’s capabilities.
Stilog’s best-in-class customized development services
are sought out by major global firms in the most
demanding industries, from aeronautics to energy.
Strong Leadership
Christophe Poirmeur is the Co-founder and CEO of
Stilog. He comes from a scientific background and has a
PhD in Geophysics.
Christophe used to specialize in mapping and building
digital representations of soil for the oil & gas industry.
In the 90s, Visual Planning focused on bringing
advanced graphical representations & UI to the office
productivity/business software world, which was not
really going in that direction.
Christophe has helped to foster a customer-centric
culture at Stilog, one that is geared towards problem-
solving and efficiency. He is constantly on the lookout
for better, more comprehensive solutions to issues that
his clients face and has steered clear of a cookie cutter
approach.
Versatile Visual Planning
Every business that needs to schedule and manage
resources effectively can benefit from Stilog’s solutions.
Visual Planning has a diverse portfolio of features and
can be adapted to each customer, including packages for
smaller business that need a narrower range of
capabilities.
The remarkable flexibility of Visual Planning and its
features means that organizations can create schedules
and reports from the ground up. Depending on what the
client needs, they can employ one or more of the
platform’s versatile tools:
Ÿ Visual Planning for employee tracking
Ÿ Visual Planning for project management
Ÿ Visual Planning for field service and maintenance
Stilog strives to stay aligned with market trends and
provide its clients with the resource management aids
July 201836

We acquired
expertise through
the development
of time-saving
applications for
the largest
international
organizations.
“
that allow them to excel. Mobility
and field updates are very important
today and Stilog’s VP Go app,
available on both iOS and Android,
incorporates geolocation features to
assist in that regard.
When the Goal is to Make Clients
Happy
Stilog works around the clock to
deliver quality to its customers at
every step of their interaction.
Visual Planning’s field service
scheduling software is matched to
every client’s processes so they can
make the best out of their after sales
service. Stilog also helps clients to
build the application that best fits
their business requirements, transfers
knowledge so they can get the most
out of the software, and supports
them at every stage of the
partnership.
Standing Out from the
Competition
Visual Planning from Stilog is a fully
tailor-made application. The capacity
to customize the application and the
extreme flexibility of Visual Planning
makes the company stand out from
the crowd of competitors.
Before starting a project, a Stilog
consultant goes through the
customer’s project requirements to
plan the best schedule for their needs.
Visual Planning then creates a
solution 100% compatible with the
client’s business.
Past, Present and Future
Stilog has come a long way since its
creation in 1991. The company has a
strong network of partners all over
Western Europe, which is a powerful
asset that accelerates its growth
internationally.
In 2013, Stilog made a foray into the
American market with Visual
Planning. A year later, they created
Stilog Inc. and opened an office in
Hoboken, New Jersey, a move
underpinned by their commitment to
providing exceptional service and
support to every customer,
everywhere. In 2014, the
organization joined the ICEGroup
which enabled faster growth and
more means for future projects.
Stilog plans to keep improving and
expanding Visual Planning to provide
its customers with powerful features
to run their business more efficiently.
Stilog’s another goal is to create a
new line of product, 100% SaaS with
only the essential features for specific
scheduling need.
Christophe Poirmeur
Co-founder & CEO
July 2018 37

Trucker Helper:
An Exclusive Online Trucking Business Management
Solution for Drivers, Owner/Operators and Fleets
E-commerce is growing internationally due to
rapid advancements in internet and mobile
devices in the emerging markets. However, the
most integral part of e-commerce industry is person-to-
person shipments. The trucking industry is playing a
vital role in ensuring efficiency in shipment. This has
increased the demands of trucks worldwide, as it is
proving to be a pillar of the e-commerce industry. A
company named Truckers Helper was founded with a
vision to build a smarter and effective trucking business
management solution.
Truckers Helper is a total solution for drivers,
owner/operators and fleets. It delivers all the tools that
are required to manage its clients trucking business right
from ‘booking’ the load to ‘paying’ the drivers. The
wide array of its tools includes invoicing, a complete
trucking specific accounting package, and maintenance
tracking and reminders for trucks and trailers.
Truckers Helper’s secure web based solution provides its
clients access to their business from the office as well as
road. Its mobile solution makes it easy for the whole
company to comply.
A Decisive Leadership
It is the determination of John Ewing, CEO and
Founder that has enabled Truckers Helper to be a
leading Trucking and Transportation Business
Management Solution.
There was a time, when recession hit the business hard
and at the same instant Sheila Ewing became seriously ill
and needed a care giver. Hence, John devoted his time to
be with Sheila and had to leave the business to run on its
own. In 2017, Sheila gave up the fight and passed away.
Since that time, John has been looking for ways to get
the business back where it used to be as a leader in the
industry.
John is considered an expert in the area of computers,
software and accounting for the trucking business. In
addition to this, John has been part of Land Line Now, a
radio show where he answers the questions of truckers
regarding these areas in their business. .
Bringing a Company into Existence
Truckers Helper was originally conceived in 1990 by
John and Sheila Ewing, with a need to efficiently manage
paperwork regarding transportation. John developed the
original macro powered spreadsheet based program
during that period to catalyze the idea.
In 1992, they became Owner/Operators and their needs
expanded. John set out to rewrite the program to meet
their new needs. And the program began to expand to
meet their ever growing needs to keep up with both, the
technology as well as the changing rules and regulations.
After ensuring the program is working, they started
sharing it with their friends and colleagues, and as their
request and needs expanded, John responded to meet
them all.
July 201838

We offer an
affordable single
source solution
for managing a
trucking business.
“
By 1996, John got involved in
advancing the program and meeting
user needs. He then decided to turn
that program into a full time business
and this is how Trucker’s Helper
grew exponentially.
Today, with both an Online and
Standalone versions, the Truckers
Helper is a full-fledged fleet business
management solution with
comprehensive services that aid the
driver, the owner/operator and
thefleet owner. The program consists
of everything that is needed to
manage a trucking business. It also
enables enterprises to operate their
business faster, easier and smarter
than ever before.
A Simple, Integrated and Single
Platform
Truckers Helper comprises both,
standalone and online version of the
program. The standalone is the
classic program, whereas the online
is the latest version of the program.
Its 2 user subscription model is
designed specifically with the Mom
and Pop business model and
provides enterprises with 2 logins in
its cost efficient monthly
subscription. In the standalone
program, it has separate versions for
drivers, owner/oppressors and fleets.
And in the online program it has a
single truck version for drivers and
leased owner/operators and also a
fleet version for those who need the
billing related modules.
Trucking is also an ever changing
business and Truckers Helper is
constantly evolving in response to
the new rules and regulations that
affect the trucking industry. It is a
simple, integrated, single platform,
where businesses can manage their
entire Transportation business. It
offers a complete, fully integrated,
and real-time Enterprise Resource
Planning (ERP) solution ready to use
and designed by truckers.
All its clients’ billing, load
management & tracking, dispatch,
brokering, accounting, safety
compliance, maintenance, fuel tax
tracking & reporting, routing & fuel
optimization, payroll & tax reporting
and a comprehensive reporting
module can simplify your paperwork.
The Unique Perspective
The power of any solution is based
on a company’s ability to gain
compliance from all its users. The
better and more complete the data is,
the better and more efficient the
business can run. The Truckers
Helper encourages compliance by
making the users’ job easier than
before. The company has developed
itself with the ‘auditor’ in mind and
have a long string of happy
owner/operators and fleet owners
who have come through their feared
audit with ease and success.
Since Truckers Helper has incepted,
it has been their vision to allow its
users to guide its growth and
development. The company has been
and will continue to be designed by
its users who are the ultimate
authorities on what they need to most
effectively manage their business.
The comments, suggestions and
opinions from a company driver,
owner/operator or the president of a
trucking company are the key aspects
that drive the design and
functionality of the Truckers Helper.
Additionally, Truckers Helper is
tracking the new rules and
regulations and is constantly
updating to meet its customer’s
requirements. The company is adding
more adept programmers and support
personnel as growing revenues allow,
and its visions cater to its loyal
customer with unmatched efficiency.
John Ewing
CEO & Founder
July 2018 39

Transformational
Appearance of Technology
in Today’s Era
Leader’s Take
hange the world! That’s really the point of our existence, isn’t it? Sometimes we change the world to
Cprovide us with better opportunities, resources, enjoyment; sometimes we change the world to solve
problems that are plaguing ourselves and others. I partner with organizations to position people to
change the world; it’s all about efficacy -- the ability to identify a goal, put a plan in place to achieve it, and
then do just that.
Clearly, the brain is the best tool for achieving efficacy. Technology, however, can be a power partner in one’s
accomplishments. It all depends on how technology is used. When technology was first embraced by the
masses, it was viewed as an “automational” tool: I can store and retrieve information more easily than on
index cards; I can write and make changes more easily than on a typewriter; I can manage my finances and
generate calculations more easily. This view of technology focuses on doing what we already know how to do,
but doing it better, faster, and more easily.
Technology is more powerful as a “transformational” tool: what can technology allow me to do that I could
not do without it? I can now gather and analyze enormous quantities of data for more accurate forecasting and
decision-making; I can connect instantaneously with others around the world; I can work from remote
locations. One of those transformational benefits of technology is that of three-dimensional reading and
writing. With the advent of the printing press came reading and writing in two dimensions: across and down a
page. Computer technology now allows us to read and write in three dimensions: across, down, and out
through links. This allows us to present and receive a message in a much richer and robust format. How well
do you read and write effectively in three-dimensions? That is a skill that must be taught in our schools and
capitalized upon in our organizations. In my list of ‘10 characteristics of a net-centric society, information
overload is the biggest threat to organizations today in their hopes of marketing their message. Leveraging
three-dimensional reading and writing can maximize the success of your messaging and marketing. It is a
transformational technology that changes the way we communicate with others.
Another favorite transformational tool of my is the engineering design process. Consider that the scientific
method allows us to prove that which already exists in the world. A design process allows us to create that
which does not yet exist: it is the foundation for changing the world! Consider how technology can fuel a six-
step design process:
Formulate - Define the problem. Who is affected by it? What are the consequences of not solving it?
Technology allows you to gather real-time data to identify a problem and connect with others to determine its
impact.
July 201840

Dr. Nancy Sulla
is an author, national
speaker, and thought leader in
transforming learning
environments to build engagement,
empowerment, and efficacy. As the
creator of the Learner-Active,
Technology-Infused Classroom™ and
founder of –IDE Corp. Innovative
Designs for Education, Dr. Sulla leads
her consulting firm in the pursuit of
equity-focused instructional design,
positioning people to
change the world.
About the
Author
Dr. Nancy Sulla
Author & National Speaker
Explore - Learn as much as you can about the problem and
related topics. Technology puts a plethora of data at your
fingertips, allows you to connect with experts, and helps in
conducting experiments to learn more.
Ideate - Generate as many solutions as possible, without
critiquing them. Mind-mapping software allows you to
track generated ideas and related ideas.
Sift - Consider each solution in terms of its feasibility and
potential effectiveness. What may be the unintended
consequences of each? Technology provides access to
further data to drill down to each idea until you select the
most promising.
Simulate - Technology allows you to create a prototype or
digital model of the solution.
Advocate - Technology allows you to promote the idea and
share it with the world. Three-dimensional writing will add
to the effectiveness of your advocacy.
Technology, used masterfully, can do much more than
automate our lives; it can transform them. Change the
world!
July 2018 41

Wave Application:
A Simplistic Approach on Location Sharing
In an interview with Insights Success, the Founder
and CEO of Wave Application, Manuel de la
Esperanza shares his insights behind his triumphant
journey of developing an application which focuses on
location sharing services.
Below are the highlights of the interview conducted
between Manuel and Insights Success:
Kindly provide a brief overview of the Wave App and
its solutions and services?
Wave App is a free app (iOS, Android) that helps people to
meet by sharing their live location on a private map. It is a
useful tool to find friends or relatives especially in places
where it’s difficult to meet such as busy streets, music
festivals, new cities, ski resorts, skiing trips etc.
Nevertheless, the most common use is simply meeting
between friends, because it makes the process easy,
effective and fun.
How do you diversify your product offerings to appeal
to your target audience?
Wave App is an application focused on the geolocation of
people and therefore has several unique features that make
it an essential application to meet friends or family.
Among them is geolocation in real time, the option to
create group maps, to set a meeting point on the map, the
navigation, geofencing alerts a complete chat and many
more to come.
And above all we offer a private approach. We don’t
believe anybody wants to be stalked or followed at all
times. Only when you decide to and by who you decide.
Therefore there is always an express consent to be located
by your contacts. In addition you will decide if you wish
to be located for a limited period of time or indefinitely.
What are the core strengths of Wave App offerings?
The Wave App’s core strengths are its native technology of
positioning in real time with pinpoint accuracy, the privacy
of its users, since they are aware that they are sharing their
location and can stop it whenever they want, and its
unique features that improve people’s mobility.
The main features used in the app are: Unidirectional
Location, Group Location, Chat and Navigation.
Unidirectional Location is the feature in which one user
can send unidirectionally his /her location through a web
link to any smartphone user that does not have Wave
installed. In group location group can be made from 3 till
10 people where all members are displayed on the screen
with their profile picture.
The Chat feature is a complete chat solution which
includes sharing messages, voice notes and images.
Navigation feature sets users where he can navigate to the
meeting point or to their friends in real time, see the
estimated time of arrival and the estimated distance. They
can also call an Uber if the meeting point is far.
What historical forces, achievements or learnings have
shaped the journey of Wave App?
Wave Application has become a reference for people to
meet and it has not been an easy way, since in the
beginning people were reluctant to share their location.
However, its approach to privacy and the feature dedicated
to each user case has allowed Wave to conquer a base of
July 201844

Wave Application
helps people to
meet their friends
or relatives by
sharing live
locations on a
private map.
“
users from all over the world that
exceeds 11 million people. Also, it is
the ideal moment for these kinds of
tools. Geolocation is everywhere, it is
probably one of the new big digital
commodity. Devices are ready, users
are ready and technology is finally
ready.
One of the biggest challenges has
being shaping the technology to the
numerous devices across the world
that has different data connection and
GPS quality. Along with this, the UX
design has been a demanding factor
for users that are used to play with
apps, so the team has made great
efforts, with the help of the Creative
Director of Pinterest and advisor of
Wave, to define a trendy and friendly
interface. These improvements have
made possible to achieve a great 80%
of retention rate.
Where does Wave App see itself in
the near future and what are its
future goals?
The core of Wave App is its leading
technology and the biggest challenges
that it faces in the near future are the
work in the improvement of the
technology and its constant adaptation
to the positioning novelties, the UX
design to adapt it to the demanding
consumer trends and the development
of new features that users demand. For
this, the team must grow and the
company is working on the search for
new talents.
In the long term, the app wants to be
the reference tool in geolocation in all
smartphones of the world and to help
people meet, move around the city and
have a personalized experience.
With the rising number of field
service based solution providers,
how does Wave App stand out from
its crowd of competitors?
Wave Application has led a market
with a unique proposal of geolocation
based on privacy. While there are
some apps that offer the option of
sharing the location, Wave is
considered the most private and useful
option to meet the people we love in
crowded places such as downtown
streets, festivals or markets, as well as
in places where it is difficult to give
directions, such as ski resorts or
natural landscapes. Its core value
comes along with unique features that
complete the experience in the
mobility field such as the navigation,
the direct access to Uber, the
possibility to pin a meeting point on
group maps and the chat.
About the CEO
The co-founders of Wave Application,
Manuel de la Esperanza, CEO, and
Luis Gelado, COO, have been able to
carry a pioneering idea at a time when
the market was not as used to
geolocation as it is now, by
developing its native technology with
a unique approach. The most difficult
challenges have been to define the
technological strategy, to find real
professional talents to expand the
team and to seek funding to continue
investing. Having a large fan base and
a positive growth has allowed Wave to
conquer investors through several
rounds of funding as the recent bet on
Crowdcube, in which Wave raised
more than € 1M to continue investing
in technology and marketing.
About the Company
Wave App is a mobile application
which helps people meet up by
sharing live location on a private map.
The app enables users to gather
personal as well as location
information with its user-friendly
interface in a secure manner. It runs
on major operating systems such as
iOS and Android devices. The app
heightens its performance especially
in difficult places such as busy streets,
music festivals, ski resorts, skiing trips
and new cities.
Nevertheless, the most common
medium of usage for Wave App is its
simplistic approach of meeting friends
and family, as it makes the process
easy, effective and fun.
Manuel de la Esperanza
Co-founder & CEO
July 2018 45

egends never need an introduction. They tend to be
Lvictorious despite of their uneventful histories. They
stick to captivating traits such as Discipline,
determination and self-belief which help them accomplish
wonders in the long run. One such example of an extra-
ordinary person is Elon Musk, a South African Business
Magnate, Investor and an engineer.
Musk is the founder, CEO, and chief architect of SpaceX;
co-founder, CEO, and product designer of Tesla Inc.; and
co-founder and CEO of Neuralink. As of February 2018, he
is the 53rd-richest person in the world and has a net worth
of $20.8 billion, which is far more than the net GDP of
Greece taken into consideration.
While each entrepreneur possesses a unique set of traits that
makes him/her successful, this Tech founder has a few traits
much different from any other ordinary CEO, which has
allowed him to build some of the world’s most respected
and innovative organizations. Musk once quoted, “When
something is important enough, you do it even if the odds
are not in your favor.”
Let’s have a look on these personality attributes and
characteristics that make him a contender for the most
innovative intellectual entrepreneur of the century alive.
Hard-work and Characteristic Work Ethics
Elon Musk is a hard-working innovator, working for about
100 hours a week, and has been productive since many
years. He may even be considered as the hardest working
employee of the company, setting standards for his
colleagues to follow and implement. Since the field of work
lies inside his radius of interests, he enjoys it to every
moment and bit when it comes to learning and execution.
Strong Risk Tolerance
Founding a start-up involves a great deal of uncertainty and
risk. A study found that after 10 years of being in business,
96 percent of the start-ups fail. Going by the statistics,
Musk must have faced the same odds against him, when he
had decided to leave an otherwise comfortable life to start a
risky and uncertain business venture.
For instance, Musk left his PhD program at Stanford
University to find a company called Zip2 with his brother in
the year 1995. Later, the company was sold to Compaq
computers, profiting Musk a bit over $20 million.
Following this, Musk once again took a great risk by
investing millions of dollars to found a company called
X.com, one of the world’s first online banks.
‘Always Be Learning’ Attitude
An astounding and less-known fact about Elon Musk is that
he is self-taught in programming and in many advanced
level subjects. He read and understood a variety of books,
which helped him gain endless and persistent knowledge
and understand diverse concepts.
The best piece of advice on learning and implementation is
to constantly think about how things could be done in a
better manner and question self to seek the answers.
Feedback Loop
It is of prime importance to recognize the present symbol or
otherwise ‘status quo’ in the market as an organization and
re-position accordingly. Musk solicits constant feedback of
the companies and executes ‘self-analysis.’ He induces
efforts and divergent strategies to improve customer
feedbacks and strives towards perfectionism.
SuccessfulPersonality Traits
to Learn from
Elon Musk
Imparting Wisdom
July 201846

For example, he seeks out his critics
and tries to converse with them. This
habit of self-reflection at regular and
considerable periods is pivotal for any
entrepreneur or organization to succeed
in the long run.
Tendency for Vertical Integration
Vertical integration is a strategy where
an organization or a firm acquires
business operations within the same
product vertical. Both Tesla and
SpaceX embrace this concept. For
example, Tesla not only produces
electric cars; they also generate public
awareness about their cars via Tesla
showrooms across various countries.
And SpaceX does not only have the
primary goal of rocket propulsions;
they develop their own rocket
architecture as well.
Faith in Self and the Founding Team
Musk undoubtedly possesses a
profound belief in his own capabilities
Tesla Motors, a far headed firm headed
by Elon Musk, is anti-ordinary. Its
compelling marketplace has become a
one-stop destination for potential
buyers where they can interact about
product specifications. They also have
video testimonials that far outperform
in the sales-dominated industry.
There is no ambiguity that Musk, by
far, has been a pillar of inspiration for
budding entrepreneurs and investors
because of his prolific and optimistic
approach towards life
All these traits possessed by Musk, in
some manner or the other, coincide
with most of your habits. The only
thing that stands as a potential barrier
between these two is identifying your
strengths and working on them on a
continual basis. Go on, apply these
traits into your daily life, and you may
become the next big CEO the world is
in need of today!
as well as the potential-seeking factor
of its founding team. He does not
hesitate to gamble on large scale unless
he is genuinely aware of the expected
end-results.
It is equally essential to maintain
clarity of doubt in any large scale
organization. Under his supervision,
Musk encourages in creating a positive
and comprehensive environment across
his firms.
Preferring to Stand Out From the
Crowd
Musk elects to bring up innovation at
every level of his understanding. He
tends to impart theoretical knowledge
at the base level, applying changes and
executing the same on the practical
level. He relies more on transitional
aspects such as research and
development, thereby increasing the
probability of ground-breaking
inventions.
July 2018 47

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