How to become an Active Listener - Hear what people are really saying...
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Listening is an important skill that impacts both work and relationships. To listen effectively, remove distractions, repeat back what the speaker says to reinforce the message, and avoid losing focus. Good communication also requires self-awareness of one's personal communication style to make a good impression. Some tips for active listening include maintaining eye contact, nodding, reflecting back what was said without rebutting, asking clarifying questions, and summarizing periodically.
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How to become an Active Listener - Hear what people are really saying...
- 1. Shannon McNicol How to become an Hear What People are Really Saying…
- 2. Shannon McNicol Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on the quality of your relationships with others.
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- 8. Shannon McNicol Good communication skills require a high level of self-awareness. By understanding your personal style of communicating, you will go a long way towards creating good and lasting impressions with others. Tip:
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- 11. Shannon McNicol If you're finding it particularly difficult to concentrate on what someone is saying, try repeating their words mentally as they say them – this will reinforce their message and help you stay focused. Tip:
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- 19. Shannon McNicol "Listen" to the speaker's body language Look at the speaker directly Put aside distracting thoughts Don't mentally prepare a rebuttal! Avoid being distracted by environmental factors
- 20. Shannon McNicol Nod occasionally Smile and use other facial expressions Note your posture and make sure it is open and inviting Encourage the speaker to continue with small verbal comments like yes, and uh huh
- 21. Shannon McNicol Reflect what has been said by paraphrasing. "What I'm hearing is," and "Sounds like you are saying," are great ways to reflect back Ask questions to clarify certain points. "What do you mean when you say?" "Is this what you mean?" Summarize the speaker's comments periodically
- 22. Shannon McNicol Tip: If you find yourself responding emotionally to what someone said, say so, and ask for more information: "I may not be understanding you correctly, and I find myself taking what you said personally. What I thought you just said is XXX; is that what you meant?"
- 23. Shannon McNicol Allow the speaker to finish each point before asking questions Don't interrupt with counter arguments
- 24. Shannon McNicol Be candid, open, and honest in your response Assert your opinions respectfully Treat the other person in a way that you think he or she would want to be treated
- 25. Shannon McNicol Key Points: It takes a lot of concentration and determination to be an active listener. Old habits are hard to break, and if you’re listening skills are as bad as many peoples are, then there's a lot of habit- breaking to do!
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