1. Shannon L. Gilmore
2994 Cumberland Berkley, MI 48072
248-840-5366
MMann357@gmail.com
Objective: Lookingfora strategicopportunitythatallowsme toleverage myextensive ITManagementleadership
experience, developnew skills, andbe directlyinvolvedin acompany’sfuture.
I believethe functionof ITisto provide dataandsystemsto the customerthatenablesdecisionmaking. Todo thisan IT
Manager mustconstantlybe aware of businessprocesses,dataflow betweensystems,andleverage technology. Ienjoy
workingwithmanagementandcustomerstoprovide thistype of service.
SkillsSummary:
 Natural leaderandorganizerof people andprojects
 Abilitytomanage risksandmultiple projects understressfulcircumstances
 Experience creatingSOW,Requirementsdocuments,andfamiliarwithall aspectsof SDLC
 Managed staff of up to 35 employees
 Budgetresponsibilitiesformillions
 Ledprojectsto evaluate andchoose new ERP,HR, andCRM software
 PMP CertificationExamscheduledforJune 2015.
 Abilitytoworkwithconflictingandvague direction
 Ledmany processimprovementeffortsincluding:code reviews,regressiontestbed,systemintegration,
problemtracking,code promotionandversioncontrol.
 Workedextensivelywithinternalcustomerstoprovide projectandmaintenance services.
 Ledthe CMMI initiative formydepartment
 Responsible forCQMSprocess,formy department,thatisusedtoretainthe Company’sISO9000 certification
Experience:
BeneSys– September2014 to March 2015
ApplicationDevelopmentManager
I manage the day to day workloadfora teamof 20 developers. ThisincludesmaintainingSLAsonfixes,removing
barriers,andmanagingconflictingprioritieswithlimitedresources. Iworkwiththe Businessteamtobringon new
clients,make enhancements,andfix issuesinthe BenefitDrivenApplication. Iam directlyresponsible forateamof 9
Programmerswhoare responsible forthe PensionModule of the BenefitDrivenApplicationaswell asthe Employeeand
EmployerWebsites.
Compuware Corporation – September1992 to September2014
InformationServices
IT Manager. Web Development. July2012 – September2014
Leda special projecttoreviewourCRMprocessesandsystemsandmake recommendationsforsoftwareapplications
neededtosupportourMainframe businessunit. Processtobe reviewedincludedSalesAutomation,Marketing
Automation,CustomerSupport,andCustomerPortal.

2. Ledan accelerated3weekprojecttoevaluate andrecommendnew ERPandHR software packagesforCompuware.
These effortsalsoincludedevaluationsof PricingConfigurators,GlobalPayroll,andSingle SignOnsoftware.
My dayto day responsibilitiesare tomanage 8 technical professionalsandprojectstosupportCompuware'sMarketing
department, Compuware'scustomerfacingwebsite,andourcustomersupportwebsite. Ihave budgetandstaffing
responsibilities.One of ourmajorprojectsonthe Webteam wasthe upgrade of our ContentManagementSystemto
Adobe CQincludingTranslationsforlanguage translationandAkamai forworldwide deliveryof content. Iamcurrently
the IS representative forthe ISDepartmentexternal ISO9000QualityCertification.
IT Manager. ApplicationDevelopment. August2000 – July2012
I was responsible fordailymanagement forupto 35 professionalstaff includingbudgeting. Isuccessfullymanaged
multiple applicationdevelopmentprojects thatwere developedinJava,Optimal J,andUniface. Istaffedthem,drove
developmentprocesses,managedrisks, resolvedissues, andinterfacedwithotherISgroupsandthe internal customer.
I was the IS representativeforthe CMMlevel 2 projectworkingwiththe technologycrossfunctional teamandhelpingIS
developmentsetstandardsanddevelopprocessestoallow forsuccessfulcertification. I workedwiththe development
staff on creatingan automatedtestbed forone of ourapplications, code buildprocess,andcodingstandards. Iworked
withmanagementandcustomerstocreate better systemintegrationwith lessduplicationof data.
Project Manager.June 1998 - August2000
Projectmanagedseveral developmentprojectsincluding the CompensationPlanningapplication whichwasusedtoplan
salaryincreasesandpromotionsforthe entire company. I tookthisprojectfrom the requirementstoGA,personally
workingonrequirements,design,andmanagingthe developmentstaff.
Developer. January 1996 – June 1998
DeveloperonSalesPipeline andForecasting(SPF) Uniface application,Unix,Oracle database.
Professional Services
Developer. January 1995 –January1996 Client:State of Michigan and Compuware Corporation
QA Analyst. March 1994 – December1994 Client:State of Michigan
CustomerSupport Analyst. September1992 – March 1994 Client:FordMotor Company
Education:
BS inComputerScience Wayne State University1992
MBA Wayne State University 2001
Additional:
CompuwareWomen’sAssociation. 2009 – 2014. HeldvariousboardpositionsincludingPresident,Vice President,Chair
of Professional Development,andChairof Membership. Iheadedupthe creationof the EmpowermentSeriesNetwork
whichwasa collaborative effortof Compuware,Blue CrossBlue Shieldof Michigan,Deloitte,GM,DTE, and Trinity
Health. The group organizedeventstoenrichthe personal andprofessional livesof employeesatthe companies.
Owner – CanterburyVines Studios LLC. JewelryDesign. Iamresponsible forall aspectsof the company. Design,
Prototype,fabrication,marketing,sales,website maintenance,andfinancials.