1. SHANNA SUHSEN, CRCM
4715 Walden Drive
Eagan MN 55122
Phone: 651-353-9710
Email:shannasuhsen@comcast.net
SUMMARY
Over 20 years leadership and management experience, with 15 years in the mortgage industry. Extensive experience dealing
with large bank mortgage compliance requirements including: proficient relationship builder in fast-paced work environment,
financial regulation and monitoring methodology subject matter expert, skilled communicator, and highly motivated self
starter. Critical thinker capable of problem resolution across multiple lines of business.
CAREER HISTORY
Ditech Financial, LLC. St. Paul, MN 02/2007 - Present
Compliance Director – Compliance, Monitoring and Testing see below
• Produce and implement multiple line of business testing requirements for TRID ( TILA RESPA Integrated Disclosures )
• Create Cogent business requirements based on identified regulation, law or policy process changes
• Foster a collaborative team culture
• Successful team management with direct reports in multi-state locations and work remotely functions
• Designing and implementing new projects for team while maintaining the current workflow
• Establish timelines, procedures, and testing effective across organizations and outside vendors
• Maintain and improve work plan processes based on results and regulatory changes
• Compliance Monitoring, Testing and Audit 2010 RESPA point person responsible for trouble shooting and resolving
questions and advising on business modifications associated with Regulation X. Participate in newly formed business
line team tasked with mitigating new RESPA requirement risk exposure
• Negotiate final findings for Consumer and Correspondent line of business versus acceptable cures during monthly
compliance test report review with Global Implementation Team. Proven performance reducing error rates
• Analyze and report federal, state and internal policy compliance quality to business channels.
• Mitigate loan file risk exposure with accurate loan analysis and reporting of significant and moderate findings via
feedback reports
• Advise business risk and implementation managers on interpretation of regulations and laws (TRID, Regulation Z,
Regulation X, Regulation B, FCRA, Regulation C, etc.) as it applies to compliance test methodologies.
• Collaborate with internal business lines to maintain and manage policies and procedures to minimize risk.
• Perform timely and accurate audits of post fund first and second mortgage loans for applicable compliance requirements,
state specific lending laws as well as company policy
• Advised and trained Compliance test team on 2010 RESPA test methodology changes; promoted a cohesive
understanding of business line roll-out related RESPA challenges
• Managed post and pre-fund test comparison project; advised on gaps, proposed efficiencies and escalated redundancies.
• Collaborated with compliance and Business line management to create an action plan process for deficiencies
• Created a review process for Construction Lending that included analysis of multiple documents for accuracy and
compliance
• Provide guidance and Webex presentations on running Compliance Ease for all loan scenarios for internal and external
partners
Wells Fargo – Minneapolis, MN 12/2008 – 03/2009
Contract Sr. Loan Processor with The Mergis Group
Processed moderate to complex conventional loans along with a variety of loan documentation duties.
• Proactively worked 75 plus loans in continuous pipeline.
• Successfully worked in an under pressure environment.
• Ordered all required verifications.
• Quickly mastered Wells Fargo Mortgage LIS and Lawson systems.
• Consulted underwriting on loans in order to push files to closing.
• Participated in new incoming contract processor training.

2. Shanna Suhsen Page 2
Mortgage One Inc. – Lakeville, MN 1998 - 2007
Processing Supervisor/Operations Assistant
Managed four mortgage processors. Facilitated internal relationships between account representatives and their processors.
Processed loans for top producer in company from initial loan file receipt through closing.
• Created new and lasting relationships with internal account representatives as well as outside vendors through effective
communication and problem resolution.
• Supervised daily processor workflow.
• Managed processing department staffing, delegated workloads and provided oversight through closing.
• Managed a fraud review process on potential client files using Fraudguard/Interthinx software; reviewed flagged files to
ensure minimal risk to company.
• Managed and coordinated timely HMDA reporting to meet federal guidelines.
• Facilitated new team member training utilizing mortgage processing software to increase closed loan file production.
• Created and delivered processor performance reviews.
• Managed processing staffing requirements based on market trends and influx of loan files.
Dominos Pizza – Kingston Upon Hull, England 1991 – 1997
Owner
Owned and managed a Dominos Pizza store in England and coordinated the venture between Total Petrol stations and
Dominos Pizza which included three stores in the London area.
• Trained new franchise owners.
• Coordinated and delivered management training throughout the U.K.
• Responsible for all operations in the owner occupied store including but not limited to staffing, marketing and
advertising.
• Introduced new product offerings to capture increased market share.
Non-Profit
Eastview High-School Lacrosse Board President 2014 - 2015
• Managed depleted budget to profitability
• Successfully established a parent volunteer base
• Planned and organized new prep club team process
• Instituted fundraising with local companies
• Presented and received scholarship fundraising from local American Legion Chapter
EDUCATION AND PROFESSIONAL CERTIFICATIONS
Bachelor of Arts in Business Management with concentrations in Economics, Finance and Marketing – Humberside
University, Kingston Upon Hull, England
CRCM – completed ABA Certified Regulatory Compliance management training, Atlanta, GA
Completed Mini-Master of Project Management training from University of St. Thomas
Certificate of Completion in Microsoft Project 2003 – Level 1 and Level 2
Certificate of Completion in Power-point 2003 – Basic and Intermediate
Certificate of Completion in Excel 2003 – Basic and Intermediate
Certificate of Completion in Outlook 2003 – Basic and Intermediate
Certificate of Completion in Comprehending State and Federal Mortgage Laws: Virginia Edition
Completed: CMCP-Mortgage Compliance Level 1 Certification-course includes:
FCRA and FACTA: Changing the Way you look at credit,
HMDA: What is it?,
Understanding Truth in Lending,
Keeping Up with RESPA, and
Equal Credit Opportunity Act