1. Vishwanath Desai
Contact Details: +91-9886920715
E-Mail:vishidesai@gmail.com
A dedicated professional, proficient in running successful, method-oriented operations & taking initiatives for
business excellence through process improvement, seeking senior level assignments in Operations
Management/ Service Delivery / Process Management with an organisation of high repute
Profile Summary
A focussed and result oriented professional with 8.6 years of experience in:
~Operations Management ~Fixed Income Settlement ~FX& MM/CLS Settlements
~Coupon, Claims, Cash Reconciliations ~Fund Accounting and Management ~Training and Audit
~ Transitions/System Enhancements ~Corporate actions ~Team Management
Possess in-depth understanding of Trade life cycle, operations, Fixed Income, FX, MM and CLS settlements, Repo
settlements and bank reconciliations, Coupons Claims and Corporate actions. Adept in handling overall operations
and accordingly accountable for increasing profitability while achieving business objectives within budgeted parameters.
Track record of sustaining healthy relations with stakeholders while providing advisory support for the effective
business solutions. Deftness in monitoring delivery of high-quality customer experience while adhering to the SLAs and
work processes, with effective resolution of escalations within turnaround time. Experience in developing procedures,
service standards for business excellence.
Competent in streamlining business processes, defining continuous improvement, accelerating employees’ strengths and
buildingpowerful teams that can conquer any obstacles. ATechnocratwith hands onexperience in leading teams forsuccessful
implementationwhileensuring a high-quality customerexperience. Elevating customersatisfactionin line with SLAs. Skilled in
managing service operations of a wide range of products with the distinction of spearheading numerous customer service
improvement initiatives. An effective communicator with excellent interpersonal, problem solving and analytical skills.
Core Competencies
Operations Management
 Setting up targets, SOP & SLA, formulating and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets
and ensuring their timely completion
 Framing work direction and plan for the associates and team leads after thorough assessment of their capabilities
Service Delivery
 Defining service standards & guidelines that serve as benchmark for excellent service delivery thereby contributing
towards additional service revenue generation
Monitoring SLAs, ensuring timely closure of priority tickets, handling escalations and implementing & migrating
systems to upgraded versions so as to achieve maximum efficiency in various operations
Process Management
 Realizing process improvements, applying different lean tools & techniques in various business processes to enhance
productivity & profitability
 Conducting internal process audits & process reviews for ensuring strict adherence to the parameters/systems as per
defined guidelines
Organisational Experience
Since June’10 Australia New Zealand Bank Support Services India Pvt. Ltd., Bangalore
Assistant Manager – Fixed Income, FX, MM and CLS Settlement

2. Role: As Assistant Manager - Fixed Income, FX, MM and CLS Settlement
 Settlement of US Treasury trades in Fed-wire
 Settlements of New issued securities through Syndicated/Non Syndicated
 Settlement of FX/MM and CLS trades
 Matching, investigation & Resolving Nostro Breaks and Reconciliation of funds through Transaction life cycle
management (TLM)
 Settlements of securities through CLEARSTREAM, EUROCLEAR, DTC and other Local markets
 Managing fund and various portfolios
 Accountable for idea generation and refining process & systems
 Offering support for business decisions related to cost
 Providing integrated service to all stakeholders while ensuring that all investigations are completed and
communicated within the required timeframe
 Managing operational requirements related to establishment & maintenance of Fixed Income FX & MM deals data
for new clients in Global Market
 Identifying and isolating occurrences of inability to complete clients' trades due to failure of client or trader, dealer or
relationship manager
 Communicating the situation to relevant stakeholders and managing expectations accordingly
 Responsible for managing workflow and ensuring that all operational functions are performed timely
 Participating in capacity planning of team and ensuring that stakeholder’s requirements are maintained in accordance
with SLA
 Monitoring Ad hoc collaboration with Global Markets Operations Stakeholders regarding FX deals related projects
 Overseeing processes to identify operating & safety errors, risks and addressing concerns to the Manager
 Helped process in preparation of team for a successful audit
 Deep understanding of Fixed Income products and 8+ years of experience in distributing fixed income and / or
fixed income derivatives.
 Demonstrated successful business development/client service in an institutional setting
 The ability to build strong relationships with diverse sets of clients
 High energy, motivated individual with a commitment to excellence
 A thorough understanding of fixed income products and wider capital markets
 Experienced in Operations and IT projects in process development and STP
Accomplishments:
 Successfully launched Fixed Income Central Project, Helping settlements team in reducing number of activities right from
the trade execution stage to Post trade activities by centralising all the activities
 Successful transition of ANZ London Settlements from London office to Bangalore office
 Streamlined the process by transitioning the projects through resource management which helped in reducing cost by 50%
 Successfully achieved daily targets with zero percept backlogs
 Successful transition of OMGEO/OASYS
Knowledge Purview
Possess in-depth knowledge of:
o Investment Banking
o Coupons, Claims, Corporate actions
o Trade life cycle
o NOSTRO & VOSTRO Reconciliations
o Trading and P&L account valuations
o ASIC (Australian Securities & Investments Commission) rules & regulations
o Formatting Money Transfer Payments
o SWIFT
o Anti-Money Laundering/Countering the Financing of Terrorism
Previous work experience

3. Organisation– InfosysBPOLimited ( UBS Investment Bank)
Designation: Senior Process Executive
Duration:March2007to May2010
Worked with Infosys BPO from March 2007 to May 2010 As Senior Process executive. Had worked for UBS Investment
Bank and associated with Fixed Income, Equity, and Data management side of the business. During this span I have been
associated with different teams (Muni, TFI, Stamford, and EMEA).
Also, involved in various system upgrading process by performing the pre-implementation.
UAT testing and post-implementation
Responsibilities:
- Setup Fixed Income and Equity securities using different vendors.
(BLOOMBERG, TELEKURS and EUROCLEAR )
- Amend different kinds of bonds like Corporate, Government, Agencies for trading
- Investigating the securities (bond’s) to maintain data integrity with various data vendors.
- Ratings updation as per MOODYS, S&P and FITCH
- Handle online query and resolve the issue with traders.
- Quality Audit and SLA adherence checks.
- Co-ordinate with IT team for system change/ logical change.
- Interacting / Helping the business analyst and Developers for system enhancement through small change
forum.
- Direct interaction with 3rd party securities data Vendors like London Stock Exchange, TELEKURS, BLOOMBERG,
EXSHARE, EUROCLEAR, REUTERS.
ACHIVEMENTS:
- Received InfosysRampAward for outstanding performance, quick learner team player.
- SpotAwardfrom InfosysBPOfor continuously delivering high quality otput.
- Received “OperationExcellenceAward” for2009-10for effectively handling the process
- Reverse transition – Handoverof Complete processfromInfosystoWipro
Education
2006 B.Com. from ASP College of Commerce, Bijapur
Karnataka University with 70.00%
2015 CS – Inter
Institute of Company secretaries of India
2015 Master in Business Law
National Law School of India, University Bangalore
IT Skills
 Proficient in MS Office (Word, Excel, PowerPoint), CITRIX, Murex, Networking (N+), Tally, Windows 98 /2000 / XP /
Vista, Linux& Internet Applications
Certifications
 Financial Markets Advanced – From National Stocks Exchange
Personal Details
Date of Birth: 8th May 1985
Address: #761 5th Block, Bhuvaneshwari Nagar, BSK 3rd Stage, Bangalore 85
Languages Known: English, Hindi, Kannada and Telugu
Place: Bangalore Vishwanath Desai