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1. The Role of the Quality Group in
Software Development
By Mr. Fazal Wahab

2. Purpose of Quality Group
 Ranges from testing products to providing
information and expertise about the product
and development process
 Provide knowledge and training:
– Product testing
– Process creation and management
– Toolsets and
– Metrics

3. The Role of Quality Assurance Group
1. The primary activities are to develop and
run tests with the primary emphasis on
reporting defects
– This role gives the most tangible and obvious
results
– This type of group is doing quality control; acting
as a filter for products to ensure that only
product with acceptable levels of erros are
delivered.

4. The Role of Quality Assurance Group
2. To measure the quality of products
- Emphasis on achievement of specific levels of quality.
- Reports on the result of other’s groups’ activities.
- Act in more advisory capacity
- Focus on measuring the quality through product defects.
- Gathering enough data on the product that good
quantitative decisions and predictions can be made.
- A quality level to be achieved before the produce can be
released

5. The Role of Quality Assurance Group
3. Concentrate more on the organization’s processes,
rather than the products.
- Assess risks and design process to reduce the
risks and increase the quality.
4. Ensuring that the process is properly defined,
measured and controlled.
5. Provide guidance, training, and assistance in
issues relating to quality throughout the
organization.

6. The Role of Quality Assurance Group
 Appropriate selection of SDLC
– Development goes smoothly and good quality
practices can be more easily applied
– When a poor choice is made of the SDLC, the
effort by all members of the organization is
increased and the quality decreased.
– This will force the quality group to act as testers
and gate keepers to avoid release of seriously
faulty products.

7. Models for the Quality System
 ISO 900 is a framework for a quality system,
rather than a process methodology or
prescription for the software organization’s
charter or function.
 The quality system is the set of monitors and
controls applied to processes and
methodologies to ensure that it is working,
rather than testing of the product itself to see
if it works.

8. Models for the Quality System
 CMM is not suggesting:
– what the right process is?
– who should do what?
– How things should be done?
 The models don’t prescribe specific
techniques or methods.
 Models describe how the process must be
defined, controlled and improved.

9. Software Quality Group Activities
 Promote and facilitate QA (training) and make sure that QA is
happening inside each work product for activities involved in
design, development enhancement, distribution, support and
maintenance of the products.
 Make the developers aware that the software they write should
be easily installed, maintained, and reliable.
 Make sure QA information reaches all members of the project.
 Procedures and standards monitoring (adherence to)
 Verification and validation (V&V) monitoring and
 Testing monitoring

10. Software Quality Group Activities
 Deliveries monitoring: Input and output from each
step are conforming to the required quality
requirements – Delay, quality criteria, completeness
etc.
 Configuration management monitoring
 Non-conformance reporting and corrective action
monitoring
 Quality indicators set up and monitoring
 Continuous improvement proposals of the QA
process
 Report on Work Products QA activities