I've been doing this for years. If you need help in your mortgage department, I'm your guy. I'm helpful, courteous, kind and a really good person. If you give me a chance, I won't let you down.

1.
Scott Bianchi bianchijscott@gmail.com
18125 American Beauty Drive Unit 172,
Canyon Country, CA
(508)769­0208
Objective
Seeking a challenging position utilizing abilities developed through past experiences and
education with the opportunity for personal and professional growth.
Qualifications:
● Strong, effective writing techniques ● Highly developed analytical expertise
● Word, Excel, Google Docs & Sheets ● Power Point, Access
● Movie Magic Budgeting & Scheduling ● Responsive customer relation skills
● Excellent interpersonal skills ● Rapid, resourceful learner
Experience:
Escrow Analysis Specialist
Bank of America, Simi Valley, CA
February 2014 – April 2015
● Compared Escrow information across Bank of America systems to insure accurate
payments.
● Verified and updated escrow account information utilizing internal systems.
● Resolved outstanding compliance issues to meet company specifications.
● Worked effectively in a team setting to eliminate a backlog of inaccurate files.
Quality Assurance Specialist
Bank of America, Simi Valley, CA
May 2011 – February 2014
● Created Communications informing lines of business of job knowledge and workflow
changes.
● Maintain control of annual review of government related procedures, providing
analytical review to management.
● Professionally communicate with large groups of people.
● Develop and maintain contacts at four Federal Housing Authority Homeownership
centers and multiple Veterans Administration Regional Loan Centers in pursuit of
research required for various lines of business.
Senior Post Closing Specialist
Bank of America, Simi Valley, CA
May 2008 ­ May 2011
● Audited government files for transition to FHA
● Lender Insured Government Files
● Reviewed and cleared defects from government loans for insuring
● Maintained strong and ongoing relationships with co­workers
Jr. Suspense Coordinator
Countrywide Home Loans, West
Hills, CA
February 2008 – April 2008
● Reviewed first mortgages for accuracy in order to authorize purchase by
Countrywide
● Accessed multiple computer programs for information.
Deficiency Technician
Countrywide Home Loans, West
Hills CA
September 2007 – January 2008
● Successfully worked with settlement agents, sellers and borrowers to locate missing
documents
● Successfully handled customer complaints when document needed to be corrected.
● Worked with confidential and original loan documents in a professional and timely
manner.
Operations Account Rep.
Countrywide Home Loans, West
Hills, CA
October 2005 – August 2007
● Interacted with Sellers
● Worked with co­workers to push through the purchase of complex loans.
Education:
Lifton Institute for Media Sciences
University of Massachusetts, Amherst
Certificate Received April 2016
● Production Management Skills
Bachelor of Arts in English received May 2000
Course Work
● Computer Literacy
● Professional Writing
● Creative Writing
Achievements
Wrote, Produced and Hosted a Radio Show for WOCH – Massachusetts
Trained in Production Management to produce the feature lm TimePiece by Jimmy Lifton.
Special Awards
February, 1994 Eagle Scout Awarded