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Field work is an aspect of operations and asset management that presents many challenges to utilities. Managers need efficient ways to instruct crews on the location and details of work. Field crews need intuitive and focused software tools that enable them to find and accomplish their work. But paper-based processes are still used for field work at our utility and many others. Why? Because typical mobile solutions are difficult to deploy, license, secure, integrate with enterprise systems, and maintain over time. Our resources are already stretched thin, so adding or expanding a complex solution is just not feasible.
This presentation proposes the mobile work management solution of our dreams. Imagine a solution that is simple to implement and addresses the variety of field work that our organization needs to accomplish. Our field personnel could deploy lightweight apps to their mobile devices in just minutes, log in seamlessly with their existing corporate credentials, and access their work instantly. They could work without internet connectivity, and their updates would be automatically synchronized to the enterprise when connectivity is re-established.
This dream mobile solution would enable the secure, unimpeded flow of digital information between the office and the field, accelerating our essential business workflows. We could quickly add as many users as needed to accomplish the task of the day. The solution would recognize that all field work has a location, and leverage our existing facility GIS to define work locations. Data captured in the field would include the information most relevant to our business, including work status and results, GPS breadcrumb trails, redline sketches of situations, and proposed edits to asset data.
We believe that the mobile work management solution of our dreams is within reach with today’s technology, and that it will truly lower our cost of doing business.