4. FIR/TSD Technical Leader Enhancement 4
TT
PT
DT
TMT/DMT
Team
Leader
Team
Leader
Team
Leader
Team
Leader
Team
Leader
Total TL:
161
New Entry
10%
26%
2%
9%
52%
5. FIR/TSD Technical Leader Enhancement 5
Probing ConfirmationTL ROLE:
TL Failure
(Consequences)
Supervise
• Wrong Diagnose
• Wrong Symptoms
• Problem not solve
• Unable to diagnose
• Wrong repair
• Problem release to customer
7. FIR/TSD Technical Leader Enhancement 7
Observation
1. Focus is at TUS particularly on Service and Express Maintenance.
2. Technician is rotated from one area to another.
3. DT group is perceived as "Non-Wanted" Group as it is low in incentives and lack of focus (No
leadership)
4. Most of Workshop ECSO are not "Strong" in Technical resulting poor handling of Technical Related
matter such as FTR issuance, WIP Control. QC. Diagnose and Case Study Analysis.
10. FIR/TSD Technical Leader Enhancement 10
FACTS
1.There in NO dedicated training to level up
Team Leader technical skill and knowledge.
2.Repair units comprises of 45% of total
TUS units which carry significant impact on
Team Leader efficiency.
3.TSM Kodawari ONLY focusing on
smoothness of MaxCheck process.
4.There is no dedicated leader to take
charge on Repair Activities resulting poor
handling of repairs.
5.There is no career movement for Team
Leader.
11. FIR/TSD Technical Leader Enhancement 11
Team Leader Transformation Program
Reinforces accountability.
Provide clarity of career development process.
Promote and Reward Loyalty.
Foster consistency and common language
(Repair activities).
Clearly defines what’s required and not required.
12. FIR/TSD Technical Leader Enhancement 12
Team Leader Transformation frame work
Dimensions
Talent Needs and
Gap Analysis
Talent
Assessment
Talent
Development
Talent
Selection
Will be conducted by SOT
Technical : SOT and TSD
Soft Skill : TKDC
