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TOTAL INTEGRATION
“People will always prefer black-and-white over shades of 
grey, and so there will always be the temptation to hold 
overly-simplified beliefs and to hold them with excessive 
Thomas Gilovich 
confidence”
HOW BRANDS BEHAVE 
VS. WHAT BRANDS SAY
STATE OF MIND
NO EGOS OR SILOS
‘HUG’ DIVERSITY
ATTENTION 
INTEREST 
DESIRE 
ACTION
TRUST THE PEOPLE NOT 
THE PROCESS

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