Presented by Mark Wright (Director, FEFO Consulting) with Caitlin Stuhlener (Asia Pacific ESH Senior Manager, Lockheed Martin) What’s covered? What does success look like? This webinar will outline options for setting critical control performance standards. A practical case study will also be provided on setting expectations for assurance activity and attributes of effective critical controls. Key takeaways: Critical control performance standard options Critical control boundaries and expectation setting Understanding roles, building the right capability to achieve objectives

1. Critical Control Management
Part 3 of 6: Critical Performance Standards
Mark Wright
Managing Director,
Fefo Consulting
1. Material Unwanted Events ✓
2. Identifying the Critical Few ✓
3. Critical Performance Standards Today
4. Critical Control Verification 17 Nov
5. Critical Control Measurement 24 Nov
6. Myosh Digital Bow-tie + CCM 25 Nov
Caitlin Stuhlener,
Asia Pacific ESH Senior
Manager

2. TEAM CLIENTS REACH OUTCOMES
About Us
✓ Statistically reliable >0.9
✓ Credible lead indicators benchmarks
✓ Integrated Health AND Safety
2
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3. 3
Desired
Current State
A. Webinar #1-2 Recap
B. Setting Clear Expectations
C. Building Capability
D. Pitfalls and Leading Practices
CCM

4. Act
Measure Focus
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Webinar #1-2 Recap: Material Unwanted Events & Critical Controls
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5. Setting Expectations: Health and Safety Index
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OverallIndex Dimensions
Aspects Outcomes
Safety Systems
Health & Wellbeing
Safety Leadership
Safety Engagement
Sleep
On average had trouble sleeping in
the previous 4 weeks
Contractors
Pressured to compromise safety to
get a job done
74%
Capable leadership behaviours, systems and experiences contain notable
areas requiring attention to enable health & safety continuous improvement.
2.5 in 5
24%
worse
75%
76%
72%
76%
Poorest Dimension
Setting Expectations, e.g.
• Role expectations
• Processes clear and easy to use
• Effective snr manager conversations
• Link between job and company goals
• Behaviour expectations from supervisor

6. Performance Standards: Level 1-5 Spectrum Examples
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CCM Standards Level 1 Level 2 Level 3 Level 4 Level 5
SWMS critical controls ✓ ✓ ✓ ✓ ✓
High Risk Standard critical controls ✓ ✓ ✓ ✓
Critical Control Checklist ✓ ✓ ✓
Critical Control Verification Plans ✓ ✓ ✓
Critical Control Performance Criteria ✓ ✓
Critical Control Advanced Performance Criteria ✓
CCM

7. Level 5 Critical Control (CC02) Fire detection**
Performance Parameter Criteria
Method of
Verification
Frequency Who
Functionality xx
Availability xx
Reliability xx
Survivability xx
Dependency xx
Compatibility xx
Redundancy Back-up power supply
Performance Criteria Tables
Leve 4 Material Unwanted Event (MUE)
Ref Critical Control Criteria
Method of
Verification
Frequency Who
CC01
Residual Current
Device (RCD)
Trip <300ms (30mA and 100 mA) Injection test 12 months ABC
CC02 Fire detection** xx
CC03
Each Critical Control
Each Material Unwanted Event

8. Govern |
Design
Lead | Facilitate
Manage | Coach
Implement | Support
Operations
CCM Program Responsibilities
Health & Safety Personnel

9. Diesel Overexposure Positive cabin pressure Maintain calibration records
Owner Senior Manager Owner Manager Owner Supervisor
Role:
• Monthly report
• etc. etc.
Role:
• Weekly report
• etc. etc.
Role:
• Submit verification
• etc. etc.
Responsibilities: Defining ownership and roles
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Leading Practice
Unwanted Events Critical Control Verification
Basic
How do you highlight critical controls?

10. Capability Requirements
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Capability Needs
People
Plant &
Equipment
Process &
Systems
Place
70
On-the-job
20
Coach
10
Formal
Directors & Officer Due Diligence
Critical Control Management for Safety Mgrs.
Individual or group coaching
Critical control verification skills
CCM

11. Setting bar too high
Vague performance criteria
Overdependent critical controls
Start small, test, learn and improve
SMART and verifiable
Independent critical controls
Critical Controls
Missing Material Unwanted Events / Critical Controls Right capability involved
Common Pitfalls Leading Practices
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Jumping to solution mode,
before defining requirements
Defining capability requirements for
People, Process, Place, Plant

12. Poll
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What topics would benefit your organisation?
You can choose more than one option:
A. CCM Program responsibilities
B. Critical control responsibilities
C. Performance criteria for critical controls
D. Defining capability requirements
E. Delivering capability requirements
F. Other?
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CCM

13. 13
Additional Help
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Complimentary
Discovery Workshop
http://calendly.com/mark-wright
https://calendly.com/fefo_terry
Software
Deployment
Confirm
process

14. Future Webinar: 6-Part Series
Wednesday’s 17 Nov – 1 Dec
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5
6
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