This document outlines the processes involved in critical control management (CCM) focused on verification and evaluation. It covers identifying critical controls, setting performance standards, and the importance of effective control verification methods. The content includes various case studies, challenges faced, and proposed topics for further webinars to enhance understanding of CCM practices.

1. Critical Control Management
Part 4 of 6: Verification & Evaluation
Mark Wright
Managing Director,
Fefo Consulting
1. Material Unwanted Events ✓
2. Identifying the Critical Few ✓
3. Critical Performance Standards ✓
4. Critical Control Verification Today
5. Critical Control Measurement 24 Nov
6. Myosh Digital Bow-tie + CCM 25 Nov
Rebecca Crompton,
General Manager, HSE,
BSA Ltd

2. TEAM CLIENTS REACH OUTCOMES
About Us
✓ Statistically reliable >0.9
✓ Credible lead indicators benchmarks
✓ Integrated Health AND Safety
2
info@fefo.com.au fefo.com.au

3. 3
Desired
Current State
A. Webinar #1-3 Recap
B. Where to check?
C. How to check?
D. Pitfalls and Leading Practices
CCM

4. Act
Measure Focus
4
Webinar 1: Current vs Desired State
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5. 5
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Critical Control /
Performance Parameter
Criteria
Method of
Verification
Frequency Who
Webinars 1-3 Recap: Identify Critical Controls & Set Expectations

6. # Target Volume No targets
Effective Critical Control Target > xx%
Ineffective Critical Control Target < xx%
Case Study #1: Setting Targets
Working at Heights
Electrical Isolation
First Aid
6

7. Demo Construction Operate & Use Maintain End of Life
Raw Material Manufacture Transport Wholesale Retail End User
Where to Check?
7
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CCM

8. Capture and Report Control Effectiveness
Reporting
Automation
Levels
High
Low
Low High
Capturing
Automation Levels
8

9. Critical Control Verification Checks
9
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CCM
Visible engagement on site
• Acts
• Objects
• Systems

10. 10

11. Coaching
Past Positive
Negative Future
11

12. Reporting Data
CCM
12

13. Govern |
Design
Lead | Facilitate
Manage | Coach
Implement | Support
Evaluating Critical Control Management Programs
>95% >95% >95% >95% >95%
24 24 12 24
2021
● ● ● ● ●
● ● ● ● ●
Control Effectiveness Target
Number Target
Measure Result
HPI HPI
March
Effective Controls (%)
Number Completed (#)
13

14. Case Study #2: Dashboards
Leading Indicators
Metrics
September
Target Result
Critical Process Confirmations 50 79
Critical Control Effectiveness 95% 96%
Old approach New Approach
Challenges:
• Senior leaders not visible
• Poor coaching conversation
• Critical controls unclear
• Not focused on major unwanted events
14

15. Focus on the negatives
Focusing solely on data
Too many critical controls
Ask what’s working well
and do more of it!
Effective conversations and
understand indirect CCM benefits
Focusing on the critical few
Critical Control Checks
Verifying critical controls from behind a desk Verifying onsite with operations
Common Pitfalls Leading Practices
15
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Administration creating a burden
greater than CCM benefits
Design process to align with your
goals, maturity levels and resources

16. Poll
16
What topics would benefit your organisation?
You can choose more than one option:
A. Verification schedules based on material unwanted events
B. Skills to apply effective coaching conversations
C. Simple technology to capture on site checks
D. Critical Control Management reporting templates
E. Other?
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17. 17
Additional Help
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Complimentary
Discovery Workshop
http://calendly.com/mark-wright
https://calendly.com/fefo_terry

18. Future Webinar: 6-Part Series
Wednesday’s 17 Nov – 1 Dec
5
6
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