Engaging contractors is essential to the operation of many businesses and can underpin the success of an organisation’s activities, business model, brand, and culture. However, these services come with inherit risks.
It is imperative that persons conducting a business or undertaking (PCBUs) and shared duty holders implement robust governance frameworks, management systems, pre-qualification processes, and compliance strategies that facilitate the successful procurement and engagement of contractors. This then enables an organisation to deliver services and business activities in a manner that aspires and aims to ensure work is undertaken without risk to health and safety.
Join us for this Contactor Management webinar, where you will gain practical advice on how to demonstrate due diligence, limit your liability, and how to recognise when it may be desirable to take greater control over a contractor’s safety arrangements.
This moderated presentation and discussion will include case studies that showcase practicable and sustainable approaches to contractor management and how this has assisted business and shared duty holders to operate safely, efficiently and with agility in today’s regulatory and economic environment.
The case studies will also cover recent learnings from sudden changes to business operations and requirements during the current COVID-19 pandemic.
Contractor Management: Your Obligations, Your Risks, & the Challenges
1. Greencap is proudly part of the Wesfarmers Industrial and Safety groupGreencap is proudly part of the Wesfarmers Industrial and Safety group
Contractor Management
Your Obligations, Your Risks
& The Challenges
June 2020
2. Meet your presenters
Renee Dawson
Practice Manager –
Health & Safety
Phoebe Gane
National Operations Manager – Health
& Safety
Bianca Camuglia
Team Manager–
Health & Safety
5. How robust is your contractor management Framework?
• Very - Framework established, aligned with WHS-MS, working well
• Somewhat – Some aspects established however gaps identified potentially impacting WHS
• Limited – There is no clear process / framework; it’s a mess – I’m concerned!
• Prefer not to say
• Other
6. What does a mature contractor management system look like?
✅ Procurement
• WHS obligations and requirements are defined in contract
specifications;
✅ Pre-qualification / Selection
• Contractor’s WHS suitability is risk assessed via a pre-qualification
process;
✅ Onboarding
• Prior to allowing work to go ahead, contractor WHS
documentation is confirmed;
• Process of onboarding and induction;
✅ Monitoring and Review
• Monitoring and verifying that contractor’s systems, processes and
controls are in place, current and relevant to the work being performed
8. Contractor Review / Verification
❎ High volume of diverse contractors
• Engaged to carry out repair work on client / customer
sites
❎ Critical Incident Occurred Onsite
• Caught out
❎ Revealed significant gaps in contractor management
framework
• Key gap > pre-qualification process
• Key gap > contractor monitoring and verification
❎ Organisation, contractor, workers exposed
9. Onsite Review and Verification
✅ Improved Contractor Management system now in place
• Contractors systems are not verified as part of pre-
qualification process
• Contractors WHS-MS and work performed on site
(specific to H&S) now routinely audited
✅ Benefits & Outcomes
13. Scenario 3 – Framework Evaluation
✅ Large organisation > multiple sites including remote locations
✅ Framework had become complex
✅ Needed to review and improvement
15. Where to from here?
• I’m comfortable – Our organisation is on the right track
• Will prompt some changes – I can see some improvements need to be made
• There’s some work to do – I feel our organisation is very exposed
• I’m still unsure – Of where to begin or what our organisation needs
17. Contact Details & Additional Resource
For further information please contact
Greencap’s Health and Safety Team:
Email: healthandsafety@greencap.com.au
Online: greencap.com.au
Free Bonus Resource
To access our downloadable
Contractor Management Self-
Assessment resource, visit:
greencap.com.au/myosh0620
18. Thank You.
www.greencap.com.au
Thank You.
greencap.com.au
Adelaide | Auckland | Brisbane | Canberra | Darwin | Melbourne | Newcastle | Perth | Sydney | Wollongong
Thank You.
www.greencap.com.au
Thank You.
Adelaide | Auckland | Brisbane | Canberra | Darwin | Geelong | Melbourne | Perth | Sydney | Wollongong
greencap.com.auinfo@greencap.com.au
The END
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Editor's Notes
Phoebe: What did the review of the WHSMS entail?
Bianca: Evaluation of business model
Development of a WHSMS
Development of a detailed, simple and practicable contractor management system
Deliver training to board members and senior stakeholders whom some of which were from overseas as company was owned by Overseas power provider group.
Phoebe: Given that the company were owned from Overseas was this a major challenge for the project?
Bianca: 10 x office workers with management of over 15 power generating assets being managed and maintained by contractors
Limited WHS knowledge
Board unaware of Australian due diligence requirements
Senior Executives received limited information from current contractors managing their assets
No internal WHS resources or support
Phoebe: So what came first the WHSMS or Contractor Management system
Bianca: WHSMS came first to provide a structure of the contractor management system.
Developed customised WHSMS for corporate head office
Analised contractors risk portfolio: important to align to risk management strategies
Developed decision making matrix for pre-qualification process: again aligning to risk management strategies
Board and stakeholder training
Developed process for new asset construction:
Pre-qualification for tender process
Tender review process
Principal Contractor audit process (both management system reviews and onsite verification)
Developed process for asset management contractors:
Pre-qualification process
Contract review process
Consultation arrangements
Principal Contractor audit process (both management system reviews and onsite verification)
Phoebe: So what were the major take homes from this project?
Bianca: Integrated systems, where workers are upskilled in their responsibilities through all stages of contractor management work best when working with contractor management systems, limited resources and WHS internal supports
