1. SARAH NEE INGRAM
Date of Birth: 5 August 1977 129 Valley Drive
Marital Status: Married Brighton
Nationality: British East Sussex
Driving License: Clean BN1 5LG
E-mail: lady_snee@hotmail.com Tel: 01273-558991 Mob: 07737196592
KEY COMPETENCIES: I am a confident self-starter who organises their own work to a high standard. I
have 10+ years’ experience and in-depth knowledge of IT & Business project lifecycles. I specialise in the set
up & implementation of Project Management Offices with strong background in detailed planning and experience of
working within change management/project office environments. I am delivery focused and have extensive
experience with the rollout of practical process improvements.
INDUSTRY EXPERIENCE
Financial Services – 6+ years Airline Industry – 3 months
Utilities Sector – 2 years Public Sector – 9 months
KEY SKILLS
Proficient IT abilities in all elements of Microsoft Suite, Visio, Access, Remedy/Quality Centre and knowledge of
ITIL & Prince 2. Project managed the deployment of a Time Reporting Tool and delivered training to all staff.
Attended courses by CITI The Project Professionals & MS Project at ADA Computer Systems Ltd.
EMPLOYMENT HISTORY
January 2016–July 2016 –Legal & General- Portfolio Lead Analyst
Key responsibilities: I supported the Digital Operations Portfolio for IT Change & Insurance. My role was to help
on-board the Digital Ops Team and align their governance and reporting functions to adhere to the Insurance
Framework. The challenge was to adapt a predominantly Waterfall-based delivery model to an Agile methodology,
provisioning IT services across all sectors of the business rather than just a single business unit.
Key activities included: SharePoint Training & Support. Managed & provided Quality Aussance around
Forecasting/Resourcing/Timesheet tracking and end of month Finance activities. Prepared and maintained a
Portfolio Dashboard. Assisted and prepared information packs and meeting minutes for the monthly Change
Investment Board. Ran reports and pivot tables from SharePoint including Demand and Capacity reports. Resource
Support - set up new people in SharePoint, adding new rates, approvals and PIN set up. I assisted with the
production of the Target Operating Model for Insurance PMO. Created a PMO Service Catalogue which helped to
identify gaps within the team’s skill set. Improved Portfolio service offerings and identified MI enhancements.
Performed Deep Dives & Quality Assurance reviews of project Artefacts.
October 2014–December 2015 – Maternity Leave
July 2014- October 2014 -Southern Water - Programme Planner
Programme Planner for Workspace Programme. The Programme was to deliver collaborative working space
environment and IT facilities to support more efficient ways of working. Role was to set up a Programme Plan for 3
work stream leads in MSP. Build from scratch, focusing on 0 to level 2 milestones, Internal/External Dependencies,
Key Programme Deliverables. Once Baselined, the role was to maintain plan and manage change control process.
Attend weekly status meetings with a 12 weeks look ahead plan, keep track and audit changes to Quality & RAID
logs.
July 2012 – July 2014 – Maternity Leave
October 2011–To June 2012 RBS Corporate Banking – PMO Consultant
I worked alongside the PMO Manager on the Anti-Money Laundering (AML) programme for Corporate Banking of
RBS. The 2011 Programme was to implement tactical solutions, and my role was to help set up the PMO team ready

2. for 2012 commencement of major projects.
Key responsibilities: I reviewed all PMO processes and organised workshops to identify areas for improvement
♦Focused on high priority processes for the first 3 months♦ I arranged the set up/training and rollout of new RAID
process and I trained the work streams on the Change Management tool called Planview ♦Designed the new Target
Operating Model for the PMO team for 2012 and identified key activities for each team member. During my
engagement I also prepared and delivered AML training across the Corporate Banking team.
June 2011–October 2011 Lloyds TSB – Project Support
Key responsibilities: My role was to provide business readiness support to 5 Project Managers and a Programme
Manager for Credit Operations (Collections & Recoveries) department. The programme was called Release C -
Migration of HBOS current & savings accounts & Commercial & UK Private Banking onto a single IT Platform.
The overall objective was to support the Testing and Implementation teams for business readiness and assistance to
the Command and Control Lead.
Key activities included: Production and circulation of daily Test dashboards, this involved running scripts and
defect reports in Quality Centre and circulation of the output ♦Creation of Implementation timelines, Catch Up
process ,Countdown plans♦ Deep Dives and tracking of key milestones and business readiness checklists from
numerous teams♦ Production and reporting on MI & Go-Live Readiness Dashboards with collation of status reports
and input into Schedule of Events♦ To arrange and co-ordinate more than 300 users authorisation and removal of
access for live and test systems♦Worked closely with the change manager and resource planner to oversee user’s
access for weekend working (dress rehearsals) ♦General administrative assistance of workshops, meetings, agendas
and updating of RAID logs, publishing of reports via SharePoint.
June 2010–March 2011 Legal and General – PMO Consultant
Key responsibilities: My role was to investigate, analyse and deliver key service improvements for the Protection
PMO team (Technology & Business Change). Main focus was to streamline operational processes and deliver
enhancements and new service initiatives. The overall objective was to change the perception of the PMO team and
its functions. I successfully re-branded & re-structured the team to expand their functions and enable reporting at
portfolio level. Prepared and supported the delivery of strategy workshops to review and improve existing operating
models. Key activities included: Trend analysis of CR process-effort estimation♦Rollout of new CR process via
SharePoint ♦Remodelled RAID logs ♦Produced governance matrix ♦Investigation of project costs across all teams
(inc TCS & IBM), review of financial reporting and delivery of enhancements to project accounting♦Created new
portfolio MI pack. Project managed the delivery and training for a new Access database to project managers. The
overall aim of the database was to centralise all project data and auto generate portfolio MI, with the reduction of
time taken for project reporting.
March 2010–June 2010 Lloyds Banking Group – PMO Analyst/Dependency Manager
Key responsibilities: My role involved support to a Project Manager for a programme called Release A –this was to
deliver Corporate Banking Integration of HBOS and Lloyds TSB. This was in conjunction with the rollout and
implementation of dependency management across the Integration Programme
Key activities included: Implemented best practises and revised internal change management processes
♦Provided training and presentation on dependency management to all business units in Corporate Banking
nationwide ♦ General PMO support to Project Manger and team ♦Creation of status reports and RAID logs via a
Change Management Tool (CMT) ♦ Management of Integration Programme Plan with adherence to
Group/Divisional planning requirements ♦ Management of Corporate Banking Dependency Matrix across
Integration programme ♦Quality Assurance of all dependencies in CMT and on logs ♦Governance of all
dependency discrepancies for Corporate Banking across 8 Microsoft Project plans ♦Prepared and delivered
presentations to a variety of audiences spanning working colleagues, 3rd
party vendors and senior management ♦
Compliance with Internal Audit and FSA policies
Sept 2009–Mar 2010 got married and went travelling for 6 months
May 2009–Aug 2009 Centrica (British Gas) – PSO -Project Support Officer
Key responsibilities: My role involved the co-ordination of a relocation project for the purposes of an Agile
programme. Various teams from around the UK had to be relocated to a central office in Staines. This involved

3. arranging temporary accommodation, off site meeting rooms as well as building access/laptops/desks/software
procurement within 3 months. I successfully relocated a dispersed team of 50+ into the Staines central office.
Key activities included: Support to Programme Manger/6 project Managers and their project teams ♦ Produced
weekly reports for the portfolio of projects and maintained the Programme Communication plan ♦ Reviewed and
maintained Programme high level milestone plans ♦ Established & maintained Programme/project induction
packs and provided inductions for new starters ♦ Developed and tracked all Agendas/Minutes/Action logs for
Programme & Project Steering Committees/Workshops & General PM Meetings ♦Assisted and updated Project
plans ♦Tracked budget for business spend and liaised with Finance team-(forecasting and reconciliation) ♦
Controlled budget with 3rd
party suppliers for all off site meetings ♦ Reviewed and created time tracking reports
for project teams and provided analysis on time assigned to projects ♦ General IT support included
building/laptop/LAN access requests/ stationary requests♦ Ownership and maintenance of Project LAN ♦
Maintained Programme Logistics: project holiday charts/ teleconference bookings/meeting rooms♦Set up and
maintained a team site on SharePoint for communication/contacts/RAIDS/Reporting ♦ Set up configuration
process and central depository for Project deliverables ♦Set up review/approval process for deliverables ♦ Quality
checked all Risk and Issue logs, co-ordinate RAIDS review sessions ♦ Assisted with training requirements for all
projects under the Customer Journey Programme
Jan 2007–April 2009 Legal & General –Senior Project Office Analyst
Key responsibilities♦ Worked on the Implementation of a large Group Processing Platform, offering Automated
Agent Case Management with e-commerce facilities, worked closely with Logica/TCS and other 3rd
Party
suppliers♦Set up and maintained a central programme library and Configuration Management tool, Document
Review Matrix, which was used as an index for a large programme of over 2000 deliverables♦Implemented and
facilitated a Product Quality Review process♦Use of Quality Centre/Test Director for capturing deliverable
review comments and defect monitoring and resolution♦ Maintained project/programme registers for - Risks,
Issues and Dependencies and change logs ensuring appropriate management controls were adhered to i.e. version
control, reporting, escalation and authorisation of remedies♦Produced MI on deliverable/project status, compliance
and performance♦ Produced and maintained MSP & Excel programme and implementation plans. Monitored
and quality assured progress reports and key milestones♦Co-ordinated Production Acceptance Testing for
numerous releases of major deployments ♦Responsible for financial tracking and managed a centralised resource
pool ♦Overall Support given to 3 Workstream PMs and 2 Directors, team support to a PMO team of 8 and PMO
Manager.
Nov 2006–Jan 2007 BAA Gatwick –Product Analyst
Key responsibilities ♦Created and maintained accurate and timely product plans and strategies to enable the
information and technology in the product(s) met the needs of BAA. The plans and strategies were primarily
focused on the short to medium term (0-2 years). ♦Worked closely with Users, Solutions & Technical Architects
and appropriate Area of Expertise teams to determine the short-term strategic intent and opportunities (functional
and technology). These opportunities were combined into the product plans and strategies. ♦Communicated the
product plans and strategies (primarily focused on Area of Expertise) ensuring decisions impacting the product(s)
were taken into account for all relevant strategies. ♦Briefed Portfolio Managers, Areas of Expertise or other relevant
stakeholders of product plan findings in sufficient time so that alternative solutions or budgetary requirements could
be considered. ♦Supported Portfolio Managers with the creation of business cases and other ITPP documentation
from the Explore through to Options Development phase
Feb 2005–AUG 2006 Kensington Mortgages –Value Management Analyst
Key responsibilities ♦Assisted in the set up of a new Project Office, developed and co-ordinated the
implementation of a new project methodology for the entire business ♦Designed and implemented a new change
request process and new forum for Business Prioritisation of IT work♦ Project managed the implementation of
a new time reporting tool through gathering of business requirements, solution definition, testing, training and roll
out to IT and project staff over two locations ♦Developed and improved the directory servers for departmental use
and created new filing structure for project documentation♦Produced minutes for monthly project team meetings

4. and responsible for monthly production of Board of Directors reports ♦Management of activities within the Project
Office. ♦ Management of Project Budgets and Forecast Budgets, documentation management including updating
project logs, recording project changes in risks/issues & dependencies.
DEC 2002 – JAN 2005 N-IDEAS Ltd Director
Key responsibilities♦Build and maintained national client database, analysis of product market and targets in UK
and abroad ♦Researched new and existing products from outside the UK and identified potential UK industries to
market ♦Prepared all sales contracts, purchase orders and invoices for both national and international deliveries to
clients♦Produced sales ledgers, company VAT returns, end of year financial reports♦ Monitored and set monthly
sales targets♦ Prepared marketing materials for client visits, exhibitions and trade shows. Required international
travel to meet and present to new suppliers. ♦Increased Project Management skills through successful delivery all
new product lines from conception stage through to implementation into market place. ♦ Ensured all documents
were delivered to a sufficiently high standard and in a timely manner ♦ Held and maintained all sickness / vacation
records.
JUNE 2001 DEC 2002 SEEBOARD ENERGY /EDF Programme Support Officer
Key responsibilities
♦Maintained and supported Seeboard IT Programme Management standards♦Set up, operated and maintained
Project Management Framework ♦Monitored and reviewed Programme processes for planning and
consolidation, progress/budget tracking, project proposal assessment, issue/risk management, configuration
management and change control♦Managed and operated a library of key programme documentation and
records♦Supported the Programme Director in reporting to the IT Steering Group♦Supported the Workstream
Mangers in reporting to their Workstream Review Boards♦Prepared and delivered information materials to
support programme communication activities♦Liaised with Workstream/Project managers to identify and track
critical interdependencies.♦Structured, co-ordinated and presentation of corporate presentations and reports♦Good
time-management –gained an appreciation of various management techniques including Change Request
Management, resource planning, consolidated programme reporting, quality assurance of Programme
standards♦Increased technical knowledge including Visio and Access–awareness of project management through
Prince 2.
ACADEMIC RECORD
2000 – 2001 EAFIT UNIVERSITY, Medellin, Colombia
6 months Language course in Spanish - Attended classes of MA International Business
Participated in Sculpture and Multicultural Dance Classes
1996 - 1999 BRUNEL UNIVERSITY-Buckinghamshire College
BA Honours Degree in Business Administration 2:1 Specialism in Human Resource Management Modules studied:
Contract/Employment Law, Finance, Marketing, Sales & Sales Management, Logistics, IT and Economics
1987 - 1996 ST. MARY’S HALL, Brighton,
A’ Levels in Spanish, Law and Theatre Studies, 9 GCSE’S including Mathematics and English
INTERESTS I consider myself a sporty individual; interests include Skiing, Yoga and scuba diving. I am a Padi
Advanced Open Water Diver. In my spare time I dance Salsa and Tango, enjoy exploring the Internet and embracing
new technology.
References are available on request