The Post Covid-19 era is surely going to be different with some irreversible changes in buying behaviour of customers, customer loyalty and surely the sales process. How is the customer thinking differently today? Will customer's priorities change? Will online shopping behaviour increase? How will social distancing change customer loyalties now? How will the sales process change? This and much more will be discussed in this webinar on 6th May, 4 - 5 pm. Please click on link https://bit.ly/35fBO3M for registration.

1. DECODING THE
CUSTOMER S MIND
COVID TIMES

3. BEFORE & AFTER COVID
WHAT HAS CHANGED
Before After
B a pe need
P efe ed Vendo
Pick and Go
B VED
Pa men mode
E pe ien ial B e
Vi ible C ome
Fini e Compe i o
Spec la i e
A ailable Vendo
Go and S ppl
B Vi al onl
Pm : Pla ic onl
Re pon i e elle
In i ible C ome
Infini e Compe i ion

4. SME Ac N
B g Beha Cha ge
C e
b a
e eed
S ec a e
B g
Beha
B d
ec a
Ma c

5. S a eg
C b P c g
S a eg
e c age F a d
B g
Wha i o
Combo B ndling
S a eg ?

6. SME Ac N
L a Beha Cha ge
P efe ed
Ve d
A a ab e
Ve d
Bec e
O e e

7. S a eg
Y ha e e
e cha e
f c g ead
& S cha Mg
Wha channel
a e o king fo
o ?

8. SME Ac N
C Beha Cha ge
B
V a
E e a
De ab e
B
V a
N E e a
& De ab e
Se
O a
d c &
Se ce e

9. S a eg
Ma c h
ha d c
fa de V a
ca eg
I o p od c
o e ice "Vi al" ?

10. SME Ac N 4
B g Beha Cha ge
Pa e
M de:
Ca h
P a c
Pa e
M de:
D g a
P a c
S a
acce g
D g a
Pa e

11. S a eg 4
a EDC
ff ce E h
a a d g a
a e
D acce
la ic e ?

12. SME Ac N 5
L a Cha ge
E e e a S
h g
Re e
Sh g
Wha
h ch
c e
e d

13. S a eg 5
Ta ge ed Ma e g
S a eg
The hi e ha g
each bee .

14. SME Ac N
Se g Beha Cha ge
V b e
C e
F e
C e
I b e
C e
I f e
C e
Q a
C &
C e e
e gh

15. S a eg
Ma e g
C ca
be aded h
a e ch
Lead Mag e ill
bec e i al.

16. The Cha ge P e
Se g
L a
B g
C

17. Ra e f Cha ge
Cha ge B g Beha
If SME a d MSME d eac he
eed f cha ge b g beha ,
a a e f e ha L a
a e a d c a e
g aga he Se e he f
f c g a b e c e

18. T d f SME /MSME

19. Sa e K Pa h ha a
E e Wed e da , 4 - 5 PM
Ca f a a b b g f
Sa e Pa h ha a 5

21. THANK YOU
con l 4 ale com