1. Sami Mir
21-60 38th Street Astoria New York NY 11105
SAMIULLAHMIR@YAHOO.COM
Home:718-956-0992 Cell:1-347-891-9776
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Career Objective:
Microsoft Dynamics CRM 2015, CRM 2013, CRM 2011,4.0 Business Analyst, Technical
Analyst, System Administrator, CRM UI Configuration Manager, and CRM Reports, View
Workflows, Dialogs, SSRS design expertise.
Certified (MCTS): MicrosoftDynamicsCRM2015 Application
MicrosoftDynamicsCRM 2015 Installations
MicrosoftDynamicsCRM 2015 Customization
Summary:
o Dedicated Microsoft Dynamics CRM 2015,2013,2011 Business and Technical Analyst.
o Responsible to gather business requirement document & maintain individual requirements in
the TFS server.
o Working closely with CRM Developer to make sure new functionalities testes. Part of the
developer’s unit testing team.
o Working with IT and CRM developers to discuss and explain business requirement related to
the CRM. Also document CRM technical analysis and design.
o Supporting enterprise CRM Users requirements to develop configure CRM report and views.
o Solid experience to develop CRM, Workflow, Dialogs, Business Rules.
o SSRS reports experience using SQL BIDS (Business Intelligent Studio).
o Microsoft Dynamics CRM 2015, 2013 upgrade & Integration with other systems experience.
o CRM integration experience with 3rd party tools, i.e., Web Portal, CRM IFD (Internet Facing
Deployment), and Legacy systems.
o CRM Deployment Manager expertise to refresh CRM data from production to lower
environments.
o CRM performance tuning, troubleshooting log review expertise.
o Experience to tracks and resolves Client related CRM, Web, Outlook, and Offline issues.
o Mostly using Agile methodology to deliver CRM projects.
o Brilliant Excellent communication, vendor negotiation, Planning, convincing, listening, decision-
making skills.

2. Work Experience:
NY1Technology L.I.C. New York…..……………………………………………………July 2014 to Present
Currently working as CRM Business Analyst, Technical Analyst and Administrator on two
different projects owned by NY1Technology (Accounting firm CRM Implementation CRM 2013
(20 users), and (Astoria Foods chain (43 user) CRMImplementation CRM 2015).
Day to day responsibilities:
Working as Dynamics CRM Business Analyst, Technical Analyst, and System Administrator performing
approximately 70% CRM Business and Technical Analysis, 30%, Microsoft Dynamics 2015 CRM Administration
responsibilities. The current CRM I support is on premises. I have created a unique CRM Dialog workflow to
capture customer survey responses for the company. After meeting number of times with the Inside Sales business
group, I wrote detailed requirements document of the project. Broke down individual requirements into a
separate TFS items then added into TFS and assigned to different I.T. team members. Monitor CRM infrastructure
(SQL Server, Web Servers-IIS, Back End Severs). Manage Server side synchronization for more than 20 users.
Automated CRM workflows, developed SSRS Complex reports for the Marketing group. Developed CRM Views,
Reports, for business user and groups. Designed CRM Security (Business Units, Team and data security model).
Monitor CRM data input logs and performance logs. Responsible for setting up CRM user ID’s and configuring their
data access. Configuring CRM business units and teams. Monitor daily jobs, work with CRM developer s to manage
Java and CRM Plug-in needs.
CRM Support LLC: Parsippany NewJersey
February 2013 - June 2014
Worked as business analyst performed approximately 70% business analysis and 30% functional analyst job.
Worked on to upgrade Microsoft Dynamics CRM from 2011 to 2013 and then to 2015. Worked with business to
capture detailed CRM requirements. Work with Project team to discuss bugs and new functionality business want
to implement. Work with development team to make sure development is done according to the business
requirements. I was responsible to create QA test scripts and work with QA team and developers to make sure all
bugs are resolved. Worked with the Marketing team to make sure Marketing segments are accurate. Supported 3rd
Party Marketing Vendor Click Dimension integration with CRM. Worked with the internal Sales team to make sure
their business requirements delivered according to the requirement. Provided end user training. I also have
experience to configure CRM Visualization hierarchy, Rollup fields, calculated fields, business process flow, Access
Team security settings.
Computer Skills:
MicrosoftDynamicsCRM, SQL, BIDS that is relatedtoCRM.
ProficientinMicrosoftExcel:(Able tocreate complex spreadsheetusingcomplexformulas).Microsoft
Word: MicrosoftOutlook: MicrosoftPowerPoint,and MicrosoftAccess.Abilitytocreate small
MicrosoftAccessdatabase. File storage,creatingdifferenthierarchyof electronicfilingsystems.

3. Education:
B.A.in Accounting –From QueensCollegeNew York……………..Graduatedin2015.
AASAssociate of Science inBusinessAdministration……Graduated: June 2008 from LaGuardia
CommunityCollege CityUniversity of New York
HighSchool Graduated: June 2005…………………. WilliamCullenBryantHighSchool QueensNew York
Certified: MicrosoftDynamics CRM2015 Application
Microsoft DynamicsCRM2015 Customization
MicrosoftDynamicsCRM2015 Installation
Language Skills: Fluent in English as native language and Hindi/Urdu/Punjabi
Legal Status: U.S. Citizen