1. Zafar Mir
Address:21-60 38th
StreetAstoriaNewYorkNY 11105
Telephone number: Cell: 347-583-6840 Home:718-956-0992
Email id:zafarullahmir@yahoo.com
Career Objective:
Microsoft Dynamics CRM 2015, CRM 2013, CRM 2011, CRM 4.0, CRM 3.0 Lead System
Administrator, Senior CRM Business & Technical Analyst and other CRM packages
Summary:
o Out of twenty five years of CRM experience, past seven years purely dedicated with Microsoft
Dynamics CRM System as an Administrator/Business & Technical analyst
o Microsoft Dynamics CRM 2015, 2013 upgrade Specialist.
o Senior Microsoft Dynamics CRM 2015, 2013 System Administrator (On-Premises or Cloud)
implementations.
o Over 25 years CRM experience, (22 years Major Financial Industry Asset Management, over a
year Oil & Gas, current Material Corporation since February 2013).
o Experience to tracks and resolves complex software/hardware CRM related issues to meet
business needs.
o Team player to make sure hardware/software requirement are in-line to implement Microsoft
Dynamics CRM installations and upgrades.
o Responsible to gather business Requirements, Functional Requirements, FDD (Functional
Design Document), (Technical Design Document TDD), then work with development to deploy
a successful enterprise CRM application.
o Experienced to integrate CRM with 3rd party systems i.e., Web Portal, CRM IFD, and Legacy
systems.
o Experience to integrate CRM with 3rd party MRM and Marketing tools like Exact Target, Click
Dimension, Eloqua, K2 Pearl (workflow engine), XPertDocs, Click Dimensions, Market First,
MMD, Nelsons, Dodge McGraw-Hill and Legacy Systems.
o Ability to come up with Enterprise CRM solution. CRM related Infrastructure, system analysis,
Data Modeling, Data migration/integrations.
o CRM OOTB Customization, Reporting, Dashboard, Workflow, dialog, business rule logic,
performance tuning, troubleshooting, CRM Dashboard, BIDS and SSRS reporting.
o Brilliant Excellent communication, vendor negotiation, Planning, convincing, listening, decision-
making skills

2. Experience:
GAF Material Corporation: Parsippany New Jersey
(Foundedin1886, GAFhas become NorthAmerica’slargestmanufacturerof commercial andresidential
roofing.With$3 billioninsales)
Senior Business Analyst Feb 25, 2013 to Present:
Title of Senior Business Analystperformingapproximately 30%Business Analysis and 70%MicrosoftDynamic s
2013 CRM administration.
Firm upgraded from 2011 to 2013 and in process to upgrade into 2015.
Upgraded 2013 to 2015 in a VM test lab.
Performing MicrosoftDynamics CRM administration,my role involves butis not limited to the following:
 Monitor CRM data inputlogs and performance logs
 Responsiblefor setting up CRM user ID’s and configuringtheir data access
 Configuring CRM business units and teams
 Monitor CRM infrastructure(SQL Server, Web Servers-IIS,Back End Severs)
 Responsibleto configureand monitor IFD deployment
 Maintain and configureCRM email routers
 Automate CRM workflow and CRM dialogue
 Develop CRM Views, Reports, for business user and groups
 Design CRM Security (Business Units,Team and data security model).
NY1 Technology Consultant Services New York
CRM System Administrator Business Analyst, Configuration Manager
October 1st , 2012 to Feb 22, 2013:
 As a senior CRM Administrator,configuration manager and business analystmy job is to align sales
processes and development tools,document CRM system requirements.
 On a project by project basis coordinateand monitor troubleshoot to isolateand diagnosecommon CRM
system problems.
 Gather business requirement document, system events to ensure continuous functioning and then
update user stories and task in TFS. I also shareCRMbest practices and recommends courseof action.
 Design UI(User Interface prototype) for each respective Business Unit.
 Design BU(Business Unit) and Security Roles.
 As a senior CRM Admin and BA write and Review FDD (Functional Design Documents), Approve FDD, go
over TDD technical Design Diagrams,discussFunctional specs with offshoredeveloper QA team, help to
resolvereported bugs.
 Analyze and prioritizebugs in HP Quality Center.
 Work with QA, write test scripts and help QA to test CRM before moving to UAT.
 From the upgrades pointof view, my responsibility is to configureCRM system files and services.Ensures
changes are in accordancewith appropriateoperatingprocedures.
 For infrastructureCRM support,come up with an appropriateHardwareSoftware solution (Server (web,
DB) and Client).
 Create an infrastructurediagramfor the CRM global implementations;configure environments (1)
Development, (2) Staging(3) QA, (4) UAT and (5) Production.Ensure Hardware/Software meets minimum
CRM requirements.
Maintain,assign and updateTFS (Team Foundation Server) for each new development, FDD and backlogitems.
Provide3rd party vendor solution,suggest3rd party vendors if OOTB (Out Of The Box) is not an option. Setup CRM

3. performance tools (Fiddler) to measure CRM performance statistics.Design failover strategy SPN, NLB, Clustering.
Develop WAN security for CRM prospective. HTTPS configuration (IFD) that includes installingcertifi catefor the
CRM host header URL Design CRM clientdeployment options such as SMS Package.
Halliburton Oil & Gas: CRM System Administrator Business Analyst Team Lead:
Avanade/Accenture August 9, 2011 to September 28, 2012
 As a CRM System administrator,businessanalystmy responsibilities wereto make surecompany is
complyingwith the firm’s information security policies,protectingHalliburton Oil & Gas assets from
unauthorized access.
 Tighten CRM security model to make sure no one makes any destruction or interference; I also report
security events or potential events or other security risks to management.
 Halliburton Oil and GAS, MicrosoftDynamics CRM 4.0 was a global upgradeto 2011 for 2,600 CRM users.
 My responsibilities as CRMSystem Administrator, Business Analyst,Technical AnalystGroup Lead to
upgrade CRM and integrate with several legacy,SAP systems,consoleapplications, Hal.com,3rd party
marketing systems likeExactTarget.
 Also responsibleto maintain up to date tasks in ProjectProfessional and synchronizewith Projectserver
2010.Create Scope, RTM, FDD documents.
 Create skill required for the upgrade project; create roleresponsibilitiesthen assign offshoreand onshore
resources allocation for the project.
 Manage a team of 13, work with Business Functional,IT,SD’s and QA team.
 Work with PMO to maintain Budget of 1.1M. Gather business requirements from each respective business
group and then work with developers, IT, QA, SD, BA.
 Run weekly, bi-weekly team and steering committee meetings.
 As a senior Business Analyst responsibleto add new functionality in CRM opportunity, Contract, Contact
view, work with developers to configure additional plug-in,adjustUI changes in 2011 environment that
was migrated from CRM 4.0.
Credit Suisse Asset Management – New York
Vice President, CRM Senior Administrator and Business Technology Group Lead:
August 2010 – April 2011
 MicrosoftDynamics CRM 4.0 Senior Team Lead Administrator and Business Analystto upgrade & deploy
MicrosoftDynamics CRM 2011 within 12 countries.
 Reviewed existingdeployment then completed detailed cost-benefit analysisto migrate MS Dynamics 3.0
to 4.0 and then to MicrosoftDynamics 2011.
 Developed a uniqueFinancial Industry AssetManagement CRM functionality related to Institutional
Client’s on-boarding process,Consultants and ClientRelations teammodule, RFP/RFI module, Invoicing
system, Sales,MMD (Money Market Directory) integration.
 Developed a uniquedata security structurefor Zurich,Luxembourg, Brazil then configured a data
synchronization process across theglobe.
 Came up with CRM data security based on Product, Region, Clientlocation.
 Help IT and SD’s to connect major locations via LAN synchronizewithout compromising data security.
 Comply with Change Management process. Comply with SAS70.
 Reviewed and maintained CRM projectbudget and resources.
 12 members onshore/offshore team lead.
AIG Investment Management – New York

4. Vice President: Senior Administrator CRM Business Analyst CRM Configuration Manager:
August 2007 – August 2010
 MicrosoftDynamics and Saratoga CRM iAvenue Pivotal Administrator/BusinessAnalystteam lead.
 Came up with detailed analysis why company should move from Saratoga CRM and from Salesforce.com
to MicrosoftDynamics.
 Customized, introduced Blackberry and hand held read write CRM functionality for to sales team.
 CRM Functional Design Document for the Marketing, Consultants,Business Development, and
Compliancegroups.
 Work with PM, SD, IT, QA, Business groups to deployed CRM in Hong Kong, Tokyo and many European
countries.
 Created a trainingmaterial,trained users,trained train the trainer. Deployed CRM within 17 countries as
singleCRM system, created business specs to setup auto data sync between many global regions.
 Configured unique CRM data security model as required by sales group.Integrated with SharePointand
ERP Systems for daily,weekly and monthly bi-directional data feeds with internal and external systems.
Managed with IT all phases of Development, QA, UAT and Production rolloutall changes for CRM
deployments.
ING Investments Management – New York
CRM Lead Administrator and Business Analyst: July 2001 – August 2007
 Lead CRM Administrator and Senior Business Analyst,Saratoga Systems CRM iAvenue (now known as
Pivotal CRM).
 Responsibleto Customize, Develop, and provideBusiness Analysis for the CRM requirements.
 Functional Design Document to Integrated Saratoga CRM iAvenue with Expense management system
Concur.
 Integrated Retail sales CRMsystem with 3rd party custodian Bank of America, system known as SCI.
 Cross-sellingtools within CRM, Develop Expense Vs Budget trackingwith CRM.
 Deployed number of businesses beneficial CRMand SSRS reports.
 Configured CRM/SharePoint, Nelson, and MMD data integrations.
 Automated Prospect, Client Mass Mailing, and event planning process within CRM.
INVESCO Asset Management: Atlanta Georgia
CRM Global Group lead Administrator, Business Analyst: April 2000 – July 2001
 Team lead to develop migrate Siebel CRM to Saratoga Avenue system.
 Migrated and deployed within 40 different global offices of Invesco Investment Management.
 Configured supported approximately 600 users and 180 remote users workingoff-lineto Central CRM
database.
 Developed reporting structure to capture financial information based on Style, Region, Rep, RFP, Pipeline,
ERISA, DB, DC plans.
 Pipelinereports for individual businessunits,likeSales,BusinessDevelopment, RFP/RFI, and senior
managers.
 Migrated many home grown small systems frommany offices to one centralized CRM. Led the global DBA
team to supportCRM related databases.
 Number of in-houseand 3rd party system integrations with CRM.
 Created trainingmaterial and trained the trainer.
Citigroup Global Asset Management – New York

5. CRM System Administrator: Jan 1988 – April 2000
 Started from Tradingfloor as tradingfloor system specialistto maintain accountingsystems such as Vista,
ASTRA, PMAPS, SSBCiti, then moved to SPS (Sales Productivity CRM System) business Analystposition.
 Appointed as the CRM system administrator/Business Analyst.Fromthat pointon I became the main
Business AnalystCRMAdministrator responsiblefor Citigroup Saratoga Avenue CRM system to maintain
Customize, Train,and Developed CRM.
 Work with auditteam to support internal auditfor the Institutional tradingfloor,Citibank Mutual funds,
traders,Portfolio Managers.
 I was the responsibleperson to reconcile cash management vehicles such as Repo, Time Deposit T-Bills
and Bonds.
 Responsibleto send daily wires to Fed and external custodians.
 Citigroup Gold Award, Received all four major awards from Citibank,quoted in Wall Street Journal and in
many technologymagazines for the CRM work especiallywork I have done to promote CRM into
wireless technology.
 Winner 2007 U.S Financial sector CRM technologyaward for ING Asset ManagementGroup.

6. Business Skills certifications
Microsoft Specific Skills
 (CRM 2011 MCTS) MicrosoftDynamics CRM 2011
Certified in all three subjects Installation,
Application and Customization.
MCTS (MicrosoftCertified Technology Specialistin
MicrosoftDynamics CRM 2011)
MCSE, MCDBA SQL 2000
MCT MicrosoftCertified Trainer (no longer
updated on yearly basis)
PMAPS - Financial RFP Systems
 RFP Machine- Financial RFP System
 PMAS - Portfolio Management Accounting
Systems
Varenet Material Products legacy system
Chameleon (RoofingTransactional systemfor
payments)
 MarketOne - Marketing automation software for
financial firms
 VISTA - Citibank clientrecord keeping system
TFS Team Foundation Server for projecttracking
Exact Target Marketing Tool
Click Dimensions Marketingtool
K2 Pearl Workflowsystem that integrated with
SharePointand MicrosoftDynamics CRM
Eloqua Marketing Tool for mass mailingand
performing analyticson the end client
Education
 Punjab University Pakistan,B.A. in Arts
 LaGuardia CollegeCity University New York, AAS in Accounting
Professional Activities/Other Items
 Chair leader of Asian American Diversity group at AIG Investment Management
 Citibank Gold Award (top Citibank Award)
 Citibank ServiceExcellence Award
 Citibank ServiceTeam Award (Won twice)
 INVESCO Best CRM Expert Award
ING CRM Financial Sector Technology Award Winner 2007
Quoted in Wall Street Journal for the CRM work done for Blackberry
Spoke to two Gartner Wireless symposiums in San Diego and Detorite
 Legal Status: U.S. Citizen