Ailin Sagarra is seeking a new position where she can expand her knowledge. She has over 15 years of experience in office management, customer service, billing and collections for medical offices. Her skills include insurance verification, scheduling appointments, obtaining authorizations, managing patient records in software programs like UChart and Exemplo, and billing. She is bilingual in English and Spanish and is pursuing a Master's degree in Psychology and Philosophy.

1. AILIN SAGARRA
ailin.sagarra@icloud.com 8960 nw 8 st Apt 414 Miami Fl 33172 (786) 367-1962
Management
Dedicated and technically skilled business professional with a versatile administrative support skill
set developed through experience as an office manager, secretary, administrative assistant and office
clerk. Excel in resolving employer challenges with innovative solutions, systems and process
improvements proven to increase efficiency, customer satisfaction and the bottom line. Advanced
computer skills in MS Office Suite and other software applications. Interested in learning and
advancing in a new field where I can expand my knowledge.
Key Skills
Office Management
Filing & Clerical Skills
Bookkeeping & Payroll
Accounts Payable/Receivable
Inventory Management
Expense Reduction
Appointment Scheduling
Medisoft Billing Program
Patient Records Management
Microsoft Office: Excel, Word,
Access, PowerPoint, OneNote
Reports & Document Preparation
Spreadsheet & Database Creation
Prior Authorizations for
Medications
Exemplo Surgical Account
Management
Communication Skills
Patient / Customer Service
Billing & Collections
Teambuilding and Supervision
Bilingual: fluent English/Spanish
Florida Notary Public
UChart / Epic
Insurance verification
Prior Authorizations
for Procedures/ Outpatient and
Inpatient
Experience
Senior Patient Advocate 2012-
2016
University of Miami/ Bariatric Surgery
 Insurance Verification
Case manager- (250-300)ActiveBariatricCases. Making sure the patient follows the
appropriate steps to complete Bariatric Surgery
 Schedule appt/ for everything they need Psychiatric clearance, cardiology clearance, ect
 Schedule Surgery with the hospital (facility) and professional aspect.
 Obtain Prior Authorization for Surgery/ Outpatient and Inpatient/ as well as non-surgical
procedures
 Keep tract and records of 180 active cases
 Registration of Patient Information in UChart (Epic) as well as Exemplo Surgical Account
management program.
 8+ of Medical Office Experience
 Costumer Service Oriented
Senior Patient Access (2012-2014)

2. University of Miami / Pediatrics
 Preparing Clinic for 5 Different PCP Providers
 Insurance Verification
 HMO and Manager Care Expirience
 Medicaid Benefits / HMO
 Medicare Benefits
 Prior Authorizations for Procedures
 Prior Authorizations for Medications (ADHD, Depression, ect )
 Collection of deductibles/ and co-pays / and past due accounts and balances
 Registration, In main system
 Authorizations for Procedures, and Specialist Office Visits
 Call screening for MD’s / Electronic Messages.
Office Manager (2007to 2012)
Healthy Recovery Therapy Center Inc, Miami, Florida (2007 to 2012)
Fast Recovery Therapy Center (2007 to 2012)
 Manage daily operations for two business entities operating out of the same office:
a rehabilitation clinic specializing in accidents, and a home health agency offering the same
services to patients whose injuries make it difficult to leave their homes.
 Manage and supervised an average of 20-30 employees on a daily basis.
 Dealt with customer service complaints, while at the same time, resolving the issue and
keeping the patient satisfaction.
 Developed and implemented Microsoft Access systems to efficiently handle large volume of
patients
 Created and maintained Excel spreadsheets to track patient deductibles and insurance
verification, and clinic expenses
 Kept track of scheduling patients with specifics therapists
 Insurance collection and verification
 Insurance Billing
 Collection of deductibles/ and co-pays
 Created Patient charts
 Trained employees in order to help them learned the new system I had created in Microsoft
 Multitasked, while managing my time.
 Meanwhile I attended school, where I obtained my Bachelor Degree in Healthcare
Administration.
 5 years plus, of experience dealing with patients/ costumer service.
 Kept track of employees hours/ and schedules, as well as compensation for services
provided by self employed massage therapists and doctors, through excel spreadsheet.
 Supervised and Signed off in Billing
 Payroll check prior to sending to company
 Providers schedule management
JRL Rehabilitation Center, Inc. (2005-2007)
Office Manager
 Insurance verification

3.  Making, cancelling and Confirming appt
 Customer Service
 Billing
 Past Due Balances Collection
 Created Patient Charts
 Collection of Deductibles and Co-pays
 Patient Services
Education
Pursuing Master’s & PSYD
In Psychology and Philosophy with a minor in Education Expected: 7/2019
Keiser University, Miami, Florida
Bachelor of Science, Healthcare Administration 6/2013
Keiser University, Miami, Florida
 Cumulative GPA: 3.72
Bachelor of Science, Criminal Justice Administration 06/2012
Keiser University
Cumulative GPA: 3.80
Associate of Arts in Criminal Justice 8/2008
Keiser University, Miami, Florida
 Member of Phi Theta Kappa Honor Society 3.85 GPA out of 4.00