1. RESUME
Sagar Bhaskar Sawant
Room No. 216 1/3, Indrayani Society,
Sagar Nagar, Upper Depot Pada,
Parksite, Vikhroli (West),
Mumbai – 400 079,
Maharashtra, India.
Mobile No :- +91 8976314093, +91 8652420694
e-mail :- sagar.b.sawant90@gmail.com
CAREER OBJECTIVE
“Aim to associate with progressive organization that gives me scope to apply my knowledge &
skills along with my hard work & patience & to be included as a part of team that dynamically
works towards the growth of the organization “
WORK EXPERIENCE
(1) Presently working in Worldline an Atos Company as a Senior Executive:-
 I got promoted for financial year 2015-2016 for my better performance.
 Handling Visa and Master Credit Card Acquiring Chargeback since July, 2014 to till
date.
 Segregating Visa and Master card chargeback from system & contacting merchant
for each cases by sending first intimation letters & issuing documents after due
diligence.
 Sending reminder letters & issuing documents to merchant incase of no reply of
first intimation letter.
 Verify the documents received from merchant & represent the cases in VISA/
Master card Connect or if merchant accepting the chargeback then debit the
merchant. Closing cases in DMS.
 Tracking deadline cases & closing in SMAC system, VROL/Master card Connect.
 All activities are time bound and are completed within the specified TAT set up
which requires high level of proficiency and speed. All activities are subjected to a
high degree to Audit to check the completeness and correctness of the data
inputted in the system.
Handling new project (Belgium Offshoring Dept):-
 Performing due diligence on incoming mail for debit and credit note and replying
back in case of rejection.
 Batch processing/encoding debit and credit notes in SMAC.

2. (2) I was working in “ICICI Bank”as a Junior Officer:-
 Handled Visa and Master Credit Card Issuing Chargeback since November, 2010
to July, 2014 .
 Raised chargeback/second chargeback & retrieval request for visa & master card
disputed transactions for all Reason Codes.
 Raised pre-arbitration & pre-compliance for visa master card disputed
transactions.
 Follow up with acquiring bank through mails or calls for chargeback & retrieval
request cases in case of no reply from acquiring bank.
 Checked documents received from acquiring bank & represent the cases in Visa
online/MASCOM or liable the customer by sending valid docs.
 Fee collection & fund disbursement of Visa/Master card Chargeback cases.
KNOWLEDGE OF BANKING SOFTWARE
 VISA Online System : Related to showing VISA card transactions detail.
 Master card Connect : Related to showing Master card transactions detail.
PERSONAL INFORMATION
 Date of Birth : 9th March, 1990.
 Place of Birth : Mumbai.
 Gender : Male.
 Languages known : Hindi, English & Marathi.
 Hobbies and Interest : Playing Cricket, Football, Chess, Watching TV, Listening
Music, Net Surfing etc.
EDUCATIONAL QUALIFICATION
 April 2005, Passed S.S.C with distinction through Mumbai University.
 April 2007, Passed H.S.C with First Class through Mumbai University.
 April 2010, Passed B.COM with First Class through Mumbai University.
 Appeared for PGDM in Finance from Welingkar Institute of Management.
COMPUTER PROFICIENCY AND OTHER SKILLS
 Officeautomation: MS-Word, Excel, Internet. Working knowledge: Excel{Macro Level}.
 Tally 9.0
 English Typing 30 w.p.m in English.

3. RESPONSIBILITIES
 To ensure all the financial entries are posted in the form of on upload of entries
pertaining to new dispute received, represented etc.
 As per the chargeback Cycle to ensure timely recoveries/ refunds are given to merchants.
 To ensure all the cases are fulfillment cases accurately and within TAT on daily basis.
 Reviewing case, Closed pending cases within the Chargeback Time frame (Dispute) Cycle.
OTHER INFORMATION
 I have started my Banking career way back in the year 2010.
 I have a very sound procedural knowledge of Banking Operation & very rational decision
making ability, in view of my wealth of experience in the various facets of banking.
 Being a professional banker & having a through knowledge of a bank.
 I am confident of taking up any Position in your Organization.
STRENGTHS
High Level of Accuracy, Fast Grasping Power, Hardworking, and Likes to take Responsibilities.
REFERENCE
I hereby declare that the information given above is true to the best of my knowledge & belief.
Place: Mumbai.
Date:
Sagar Bhaskar Sawant