Keynote by Peter Coppinger, CEO at Teamwork.com from #SaaStock17, Scale Stage, RDS, Dublin, Ireland. Wednesday 20th September 2017

1. EMAIL
Peter.coppinger@teamwork.com
TWITTER
@Irltopper

2. @Irltopper Page 2/13
The one that kicked off this whole journey. Teamwork Projects is the
Project Management app loved by professional.
Peter.coppinger@teamwork.com
Developed out of our love for providing world class customer support.
Teamwork Desk is our beautiful, screaming fast, help desk that is invisible
to your customers.
Developed to help our customers collaborate, Teamwork Chat is a our
beautiful real-time chat app that is 100% free and integrates with our
product suite

3. EMAIL
Peter.coppinger@teamwork.com
TWITTER
@Irltopper
START

4. @Irltopper Page 4/13Peter.coppinger@teamwork.com

5. @Irltopper Page 5/13Peter.coppinger@teamwork.com

6. @Irltopper Page 6/13Peter.coppinger@teamwork.com

7. @Irltopper Page 7/13Peter.coppinger@teamwork.com

8. @Irltopper Page 8/13Peter.coppinger@teamwork.com

9. @Irltopper Page 9/13Peter.coppinger@teamwork.com
At $1 million ARR hire your first sales rep
As the CEO, learn sales first
Simple compensation structure: cover your salary,
then 20% commission
EU Hosting

10. @Irltopper Page 10/13Peter.coppinger@teamwork.com

11. @Irltopper Page 11/13Peter.coppinger@teamwork.com
3 Teams: 90 Day Onboarding team, Feature
adoption team, Churn reduction team
Build customer health-scores for each team
Having a dedicated owner of success metrics is key

12. @Irltopper Page 12/13Peter.coppinger@teamwork.com

13. @Irltopper Page 13/13Peter.coppinger@teamwork.com

14. @Irltopper Page 14/13Peter.coppinger@teamwork.com
…
Start your Sales and Customer Success teams asap
Experiment - don’t be afraid to try new things and find
the best fit for your business

15. @Irltopper Peter.coppinger@teamwork.com