4. The Company Journey
Chocoholics
High Profits
80% Staff
Retention
Continuous
Improvement
High
Customer
Satisfaction
Latest
Technology
Agile and
Competitive
Market Share
Choc Dreams
Average
Profits
40% Staff
Retention
High Returns
Customer
Complaints
Multiple ERP
Systems
Struggling to
remain
Competitive
Struggling to
dominate
the Market
7. • SYSPRO - 8 Years
• SYSPRO 7
• New Features
• Embraced Espresso
• Use e.net integration layer
• Websites
• WMS
• HR System
• Release Candidate for SYSPRO 8 Using 40% of Software
The ERP System
Chocoholics
• SYSPRO - 5 Years
• SYSPRO 7
• Software not supporting business
• Project to replace ERP
Choc Dreams
9. Chocoholics
• Use SYSPRO Process Modelling
• Review processes annually
• Change SYSPRO according to new
requirements
• Visible to all users by way of Flow Graphs
Processes
Choc Dreams
• Think HR have copies of their processes
• Inevitably if asked why they do what they do the response is:
“Cause it’s always been done that way” or “That is the way I was shown to do it”
• Staff satisfaction is low
• Users feel un-empowered
• Employees feel communication is lacking in the organisation
Processes
11. Chocoholics
• Spend Day 1 with Line Manager
• 1 Day On Boarding
• Processes and Documents provided
• Job Shadowing for 1-2 weeks
• 3 Months official training
New Staff
• 1 hour introduction with Line Manager
• Handover from leaving employee
• On training degradation 70%
• Otherwise start working you will pick it up as you go
Choc Dreams
12. Training & Development Plan
“The only thing worse
than training your
employees and having
them leave is not training
them and having them
stay.”
Henry Ford
13. Chocoholics
• Provide training on a regular basis
• Staff need to remain on trend
• Staff must be aware of new features
Own your Job
• Training only when asked
Training & Development
Choc Dreams
15. Training Benefits
Know your ERP
• How
• Adapt
• Improve
Processes
• Why
• When
New Staff
• Motivation
• Enable
• Confidence
Training &
Development
• Focussed
• On Trend
• Empowerment
19. Scheduled Courses
• At the SYSPRO Academy
• Classroom Style
• Facilitator Led
• Process Focussed
• Generalised
• All features & Functions
• Latest Version
20. Customised Training
• Classroom Style
• Instructor Led
• Company Data
• Company Process
• Aligned to Business
• Shared Interest
• At The Academy
Or
• On-site
Both companies started at the same time 10 years ago
They are identical in what they offer
Experiencing the same economic challenges
If we look at the current success and status of these two companies we can clearly see Chocoholics is much stronger and in a much better position than Chocolate Dreams
Why is Chocoholics so much more successful than the other
Company X
Been on SYSPRO for 8 years
Are on SYSPRO 7 Update 1 and loving the new functionality. SYSPRO Espresso has enabled their Sales Force, their integration to their websites are giving them real time results and information. The users find their jobs so much easier with the new payment cycles, simplified Screens and informative Web Views.
In fact all they want to talk about is what is coming in SYSPRO 8 and can they be a release candidate.
They have some challenges but have projects already on the go with their partner to see what they can do an change in SYSPRO to resolve these issues
They realise that their business world is adapting and changing and make sure that their software does the same to support this change.
Company X
Uses SYSPRO Process Modelling and annually reviews and improve their processes where possible.
Change SYSPRO according to new requirements and introduce what’s new and appropriate.
Processes are visible in the system by way of flow graphs, all users understand what they do when and why
Company Y
Think HR have copies of their processes
Users do not have access to their processes, inevitably if asked why they do what they do the response is:
“Cause it’s always been done that way” or “That is the way I was shown to do it”
Staff satisfaction is low and users feel un-empowered and that communication is lacking within the organisation
Company X
Uses SYSPRO Process Modelling and annually reviews and improve their processes where possible.
Change SYSPRO according to new requirements and introduce what’s new and appropriate.
Processes are visible in the system by way of flow graphs, all users understand what they do when and why
Company X
All new staff start with a meeting and introduction from their line manager
All new staff spend 1 day in on boarding in the company learning bout the company, their culture, policies and procedures and their learning & development options.
All processes documents are provided and explained
The shadow another member for their team for the first 1-2 weeks
After 3 months on the job new employees are sent on training courses relevant to their area.
Company X
Staff are encouraged to attend training on a regular basis, from software to business courses through to soft skills.
They need to remain on trend and be aware of new features and improvements