2. Warm, Comforting and Connecting Resort HotelWarm, Comforting and Connecting Resort Hotel
3. To improve and elaborate the skillTo improve and elaborate the skill
and knowledge in minimizingand knowledge in minimizing
problem in handling check-inproblem in handling check-in
process for individual guest withprocess for individual guest with
reservationreservation
WHY I CHOOSEWHY I CHOOSE
THIS TOPIC?THIS TOPIC?
4. HANDLING CHECK-IN PROCESS FOR INDIVIDUALHANDLING CHECK-IN PROCESS FOR INDIVIDUAL
GUEST WITH RESERVATIONGUEST WITH RESERVATION
PREPARINGPREPARING
GroomingGrooming
FormsForms
EquipmentsEquipments
5. CHECK-IN PROCEDURE WITHCHECK-IN PROCEDURE WITH
RESERVATIONRESERVATION
CHECK-IN PROCEDURE WITHCHECK-IN PROCEDURE WITH
RESERVATIONRESERVATION
Prepare for guest arrival
Guest arrives
Assigning room Check method
of payment
Issue room key
And coupons
Complete
registration form
Escorting to
The guest room
Check
Reservation status
6. PROBLEMS IN HANDLING CHECK -INPROBLEMS IN HANDLING CHECK -INPROBLEMS IN HANDLING CHECK -INPROBLEMS IN HANDLING CHECK -IN
1. Internet connection
1. Internet connection
2. Miss rate2. Miss rate
3. Double charge to credit card
3. Double charge to credit card
4. Miss in special request
4. Miss in special request
5. Wrong name
5. Wrong name
6. The guest who check-in is different
6. The guest who check-in is different
with the name noted in the GL or
with the name noted in the GL or
TAV.TAV.
7. Mastery Skill in FDA field, so FDA staff can be able toMastery Skill in FDA field, so FDA staff can be able to
minimize problems in handling check-in process forminimize problems in handling check-in process for
individual guest with reservation like:individual guest with reservation like:
Mastery Skill in FDA field, so FDA staff can be able toMastery Skill in FDA field, so FDA staff can be able to
minimize problems in handling check-in process forminimize problems in handling check-in process for
individual guest with reservation like:individual guest with reservation like:
a. Computer systema. Computer system
b. Paper Workb. Paper Work
c. Communicate in foreign languagec. Communicate in foreign language
d. Account transaction, etc.d. Account transaction, etc.
a. Computer systema. Computer system
b. Paper Workb. Paper Work
c. Communicate in foreign languagec. Communicate in foreign language
d. Account transaction, etc.d. Account transaction, etc.
8. 1.1. Hotel’s productHotel’s product
2.2. Local tourist objectLocal tourist object
3.3. General facilities surrounding the hotelGeneral facilities surrounding the hotel
4.4. Hot issuesHot issues
1.1. Hotel’s productHotel’s product
2.2. Local tourist objectLocal tourist object
3.3. General facilities surrounding the hotelGeneral facilities surrounding the hotel
4.4. Hot issuesHot issues
Knowledge that needed by FDA staffKnowledge that needed by FDA staff
9. 1. Star Improvement System
2. Departemental Training
3. Performance Appraisal
4. Performance Management Process
5. Morning and Afternoon Check List
6. Do the program of BWCB=Building,
Worl, Class, and Brain
1. Star Improvement System
2. Departemental Training
3. Performance Appraisal
4. Performance Management Process
5. Morning and Afternoon Check List
6. Do the program of BWCB=Building,
Worl, Class, and Brain
How toHow to
maintain andmaintain and
elaborate theelaborate the
competency ofcompetency of
FDA staffFDA staff
13. Change the problemsChange the problems
becomebecome
good opportunitiesgood opportunities
Do “Star Recovery Program”
Smile & Greet, Talk &listen,
answer & anticipate, and
Resolve guest problem
