3. WORLD GAMES OVERVIEW
Los Angeles is a city full of movie stars and all-stars. But in 2015,
thousands of Special Olympics athletes will be the true stars.
Athletes: 7,000
Coaches: 3,000
Countries Represented: 177
Duration: 9 Days
Number of Events: 25
Number of Volunteers: 30,000
Honored Guests: 5,000
Spectators: 500,000
Media Representatives: 2,000
Number of Venues: 27
The 2015 World Games is the largest event hosted by Los Angeles since
the 1984 Olympic Games.
10. HONORED GUESTSBRAND STANDARDSBOWLING OVERVIEW
Competition Facts
Competition Manager: Gary Montgomery
Number of Athletes: 215
Number of Coaches: 71
Competition Schedule: July 26 - July 31
Awards (LACC Awards Plaza): July 27- July 31
12. VENUE
SECURITY MGR
HUB MEDICAL
MANAGER
COMPETITION
MANAGER
(6) P
VENUE/HUB
WORKFORCE
EXISTING FACILITY
MANAGER
(Lucky Strike)
VENUE/HUB OPS
MANAGER
GM / ASST GM
HQ
VENUE
VP. SPORT
LOOK & SIGNAGE
MERCHANDISE
BROADCASTING
VENUE /HUB SPEC
SERVICES MGR
PRODUCER
AWARD CEREMONIES
SPORT PRODUCTON
VENUE/HUB
GUEST SVCS
MGR
HUB/VENUE
TRANSPORT
MGR
HUB
LOGISTICS MGR
VENUE/HUB
TECHNOLOGY
MGR
VENUE MEDIA
MANAGER
RADIO COMMS
FINANCE
RISK/SAFETY
SALES
HUB
CCW MGR
* - GMs serving asVenue Directors at LACC, Long Beach, Griffith Park/LAEC
HUB INT”L
RELATIONS MGR
16 Key FAs on Hub/VenueTeams
Venue (5):AWD, COM, SEC, SPT,VEM
Hub (4): CCW, LOG, INT, MED
Hub/Venue (7): COR, GST, SPS,TEC,TRA,VED,WKM
TECHNICAL
DELEGATE
FAN ZONE
MANAGER
Sports Planning
DirectorVenue Director
VENUE/HUB OPS
Coordinator
LUCKY STRIKE COMPETITION VENUE AND HUB ORG STRUCTURE
13. VENUE AND HUB STAFF
Lisa Freedman
Venue Director
Gary Montgomery
Sport Competition Manager
James Donovan
Operations Manager
Sean Wallach
Spectator
Services Manager
Roy Macias
Technology Manager
Mary Ann Mattiello
Media Manager
Charlotte Miles
HUB Catering,
Cleaning &
Waste
14. HUB STAFF
Linda Cordeso and
Emily Smith
Hub Transportation
Manager
Derek Hermann
Hub Medical
Manager
Jaren Sorkow
Hub Workforce
Manager
Pierce Milliken
Hub Guest Services
Manager
Leo Ramirez
Hub Logistics
Manager
Luke Hyvonen
Hub General
Manager
Derrick Salisbury
Hub Assistant
General
Manager
Stanli Spencer
Hub Operations
Manager
Matt Setlik
Hub Sport
Director
Shereef Moustafa
Hub Technology
Director
Tiara Johnson
Hub Spectator
Services
Manager
23. Earthquake
Whenever a major tremor occurs, expect one or more aftershocks,
including the possibility of numerous major earthquakes in the same
area.
During the Quake:
Duck, cover and hold in place under a desk, table or other
sturdy object; or stand in an interior doorway and brace
yourself against the frame.
Face away from any windows.
Stay clear of tall objects that may topple over and watch for
falling objects.
Stay inside, do not evacuate unless directed to do so.
EARTHQUAKE$PROTOCOLS
24. 8
After the initial shock:
Remain calm and be prepared for aftershocks.
Aid the injured and check for trapped people. Account for all
occupants.
Check area for obvious hazards and damage; evacuate only if
area is unsafe.
Use phones only in case of immediate life-threatening
emergency.
Do not light matches, cigarettes, candles or any use of open
flame.
Do not turn on or off any electrical equipment or lighting.
Listen for emergency evacuations announcement.
Report conditions to the Security Command Center at ext.
3000 or 213 – 765 – 4605 and/or any employee.
EARTHQUAKE$PROTOCOLS$(CONT.)
29. TRANSPORTATION
• Parking
• Public Transportation will be the simplest way to
arrive on venue.
• If you need to drive, carpool if you can.
• LIMITED parking will be available in the Venice
Parking Garage with access off of Venice Blvd
and Convention Center Dr.
(About a 7-10 minute walk to Lucky Strike)
* Your credential is your parking pass!
(except at USC)
• Public Transportation Information
• Tap cards
• Metro stations
• Route options
35. WORKFORCE UNIFORMS
Don’t leave home without your:
Uniform
Credential
Hip pack
Official Games Hat
A great attitude and a SMILE!
• All volunteers need to wear khaki pants, shorts or skirts (longer
than fingertip length.)
• It is recommended that all volunteers wear comfortable athletic
type shoes.
37. !
Executive TeamOperations Delegation Liaison
Lanyards:
GREEN = managers / team leaders
PURPLE = workforce not in a supervisory position
!
*Healthy Athletes will be in dark blue!
WORKFORCE UNIFORMS
39. HONORED GUESTSWORKFORCE CHECK IN
• You are required to check in at the Lucky Strike Workforce Check in when you
arrive for your shift!
• General Volunteers - PLEASE ARRIVE 15 MINUTES PRIOR TO YOUR SHIFT
START TIME
• Medical volunteers PLEASE ARRIVE 30 MINUTES PRIOR TO YOUR SHIFT
START TIME
• Your CREDENTIAL is your work permit – it is required for check in and while on
venue.
Check in locations ….
• Lucky Strike will have one primary check-in location just inside the main doors at
the shoe rental counter.
• If you are going to be late or are unable to work your shift, please contact your
supervisor or your Workforce Check In hotline immediately
• Hotline numbers and address:
Lucky Strike: 213- 712-2583/ lucky_vol@la2015.org
• *Note: This hotline and email address will not be active until July 25th
41. HONORED GUESTSBRAND STANDARDSDINING/BREAKS
Meals:
• Volunteers working a minimum of 5 hours will receive one meal voucher at
check-in.
• Volunteers working 10 hours will receive two meal vouchers at check-in.
• You must present your meal coupon at the dining area.
Breaks:
Breaks will be determined by your supervisor based on the competition
schedule for your venue.
Meal/Break Area:
There are designated break and meal areas for the Volunteers. Beverages
will be at this location all day as well as where you will pick up your meal, eat
and interact with other volunteers.
Your Meal/Break location is….
• Inside the Conga Room which is located next door to Lucky Strike within LA
Live.
42. LA 2015 LUCKY STRIKEVENUE LAYOUT
STAFF$BREAK$AREA$
CONGA$ROOM$
43. WORKFORCE POLICIES AND PROCEDURES
- There is no storage for personal belongings at the World Games. Please do
not bring:
- Large bags
- Valuables
- Children
- Pets (service animals are accepted)
- Please do not use your cellphone for personal use while you are on duty.
Some manager positions will have cellphones to conduct business.
- Please do not alter your uniform or credential in any way.
- Lost items should be turned into the Spectator Services Information Booth at
the venue where the item was found.
- If you are notified that an athlete is lost, please notify your supervisor
immediately. Your supervisor will collect pertinent information about the
individual and will radio the Hub Communication Center. If you have found a
lost athlete, please bring them to the nearest Spectator Services Information
Booth.
44. WORKFORCE POLICIES AND PROCEDURES
- If someone approaches you and you do not speak their language, please direct
them to the Spectator Information Booth to ask for language assistance.
- When you don't know an answer, don't make something up, say you 'don't know
but will find out', then ask your Supervisor or someone else who may know.
- Please do not to take pictures of or get autographs from any celebrities or
public figures while on duty.
- Volunteers should not speak to the media other than a greeting. If approached
by a member of the media for comment, please refer the media member to the
Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to
Workforce Check In. Examples of when you should fill out an incident form are:
- Injury, safety hazard, property damage, theft etc
- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.
!
45. HEALTH & SAFETY
Health & Safety
• Hat
• Sunscreen
• Hydration
• Breaks
! Be aware of your surroundings and be aware of
possible illness!
46. HEALTH & SAFETY
Please be aware of your surroundings! Alert your supervisor if you see any
safety hazards.
!
Exposed Cables Trip Hazards
Objects in the stairs/aisleUnsupervised ladders
52. HONORED GUESTSRECAP
Key Takeaways from Today:
• Public Transport
• Use METRO services
• Free TAP card
• Workforce Check-In Area
• Inside Lucky Strike at the Shoe Rental Counter
• Meal and Break Area
• Conga Room across the hall from Lucky Strike
• HAVE FUN!
• Please visit the following website to learn more information about
Lucky Strike LA Live.
http://www.bowlluckystrike.com/locations/california/los-angeles/
53. HONORED GUESTS
Thank you for attending the Lucky Strike
Venue Training session.
Dedicated Volunteers are priceless!
Thank you for all that you do!!
!
BRAND STANDARDSThank You!
