1. RYAN W. ENGLER
2811 Rio Rita Avenue
Louisville, KY 40220
E-mail: engler13@att.net
(502) 418-0950 Cell phone
EDUCATION:
Indiana Wesleyan University
Graduated April 26, 2008
Bachelors in Business Management
EMPLOYMENTHISTORY:
United Parcel Service Louisville, KY
February 2012-Present
Full-Time Air Hub Supervisor
 Coordinates Gateway Operation by executing contingency plans to counter the variableness of the
sort environment. Review daily operational reports to maintain productivity and performance.
 Supports Air Hub Planning Processes. Participates in daily pre-sort meetings to discuss prior sort
results and obtain current sort operational plans. Ensures proper staffing levels and placement meets
volume projections. Communicates cross-functionally to maximize Air Hub sort synergy. Addresses
unique sorting situations to implement adjustments that support a successfuloperation.
 Evaluates Air Hub Safety and Compliance. Addresses safety compromises to mitigate injuries and
accidents. Distributes safety material to reinforce safe work methods. Reviews training and work
observation documentation to verify compliance with UPS and regulatory requirements.
 Analyzes Air Hub Performance Results. Reviews operational performances to assess productivity,
service, and financial performances. Engages in cost review sessions to understand cost drivers and
identify improvement areas and help develop corresponding solutions.
 Supervises and Develops Others. Currently manages 25 part-time supervisors and 180 hourly
employees. Conducts performance evaluations in a consistent, fair, and objective manner to
encourage continuous performance improvements. Resolves individual and group performances
issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster
teamwork.
August 2005-February 2012
Full-Time Contingency Supervisor
 Monitor all flight activity within a sector for exceptions, such as aircraft mechanical failures, severe
weather,late departing/arriving aircraft, and other situations that may impede the departure and
arrival of UPS flights.
 Communicate all exceptions to affected Air Region and gateway operations management.
 Coordinate plans and make decisions that utilize airline assets,such as aircraft and crews,to minimize
service exceptions that could have a financial impact to UPS and our customers.
 Maximize the utilization of aircraft to achieve the highest level of financial performance possible.
This includes researching the most cost-effective way to place aircraft back in the network if removed
by exception.
February 2001-August 2005
Service Desk Technician
 Responsible for first level support which includes but is not limited to troubleshooting hardware and
software issues, effectively communicating with end users and upper levels of management, and
efficiently resolving problems.
 Interact with 2nd
and 3rd
level support groups concerning problem resolution and follow-up.
 Responsible for world-wide first level support of critical airline systems.
August 2000-February 2001
Administrative Assistant for the 3, 5, and 9 ramp

2. RYAN W. ENGLER
2811 Rio Rita Avenue
Louisville, KY 40220
E-mail: engler13@att.net
(502) 418-0950 Cell phone
 Develop spreadsheets to track and auditing tug times.
 Audit supervisors quality and performance for higher level management.
February 1999-August 2000
Technical Repair Operator
 Implement project for daily on-line distribution of PC’s.
 Support severaltech room projects such as Intermec scanner equipment, trained new hires on several
diverse computers, IBM laptops, and Compaq PC’s.
March 1998-February 1999
Inventory Control
 Duties include shipping international shipments, packing necessary computer equipment, system
retrieval, and running and controlling end-of-day inventory reports.
Other accomplishments:
 Developed Gaylord operation during peak 2012 to improve volume management. This is now being
developed into a 1.7 million dollar expansion in the upcoming year.