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Dudley Clinical Commissioning Group- Integrated patient experience reporting- PEN 2015

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PEN 2015 Commissioning for patient experience finalist.

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Commissioning for Patient Experience Our Journey so far…. - Robert Franklin – Patient Insight Specialist, Dudley Clinical Commissioning Group - Helen Board – Patient and Governor Engagement Lead, The Dudley Group NHS Foundation Trust
The “Norm”
Shared reporting for shared outcomes CCG Mutual Assurance DGFT
A performance indicator Performance + Experience = Measurable Insight
The impact so far
Next steps - Patient experience across a pathway of care - Experience based commissioning - Make information available to public - Involve public in shaping patient experience priorities

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