Organization Behaviour learns personality and emotional intelligence.

1. OB UNIT NO-II
PERSONALITY AND
EMONTIONAL
INTELLIGENCE
PRESENT BY- HRUSHIKESH SHINDE

2.  Meaning-
 Personality is the collection of all possible ways in which an
individual reacts and communicates with other.
 It also mean how people influence other as well as how they
understand and view themselves.
 Personality is conceptualized with external appearance of an
individual which influences other persons.
 Personality is an integrated system which includes both the
aspects of a person the one which are inherited as well as those
that are learned.

3.  Definition-
According to Schiffman and kanuka,
“personality can be defined as those inner psychological
characteristics that both determine reflect how a person
responds to his or her environment.”

4.  THE BIG FIVE MODEL-

5.  ATTITUDES-
DEFINATION-
1) Attitude can be defined as, “A complex mental state involving beliefs
and feeling values and dispositions to act in certain ways.”
2) “Attitude represent beliefs, feelings and action tendencies towards
objects, ideas or people.”
Ex. If someone says that “I like my job”. This statement expresses his
attitude towards his job.

6.  COMPONENTS OF ATTITUDES-
There are three types of components of attitude –

7. 1.Cognitive component-
The cognitive component of attitude refers
to beliefs, thoughts and attributes that we
would associate with object.
-It is opinion or belief segment of attitude.
-It refers to the part of attitude which is
related to G.K of person.

8. 2)Affective component-
Affective component is the emotional or feeling
segment of on attitude.
- if is related to the statement which affects another
person.
- e.g. in an organization a personal report is given to
general manager in the reporter is points out that the sale
staff is not performing their due respond abilities.

9. 3)Behavioral component-
-Behavioral component of attitude consists of a persons
tendencies to behavior in a particular way toward an
object.
-If refers to that part of attitude which reflects the
intention of a person.

10.  Functions of attitude-
1.Adaptive function-
Some attitude serve to enable people to attain particular
desired goals or avoid undesirable circumstance.
2.The knowledge function-
Some attitudes are useful because they help to make
the word more understandable then help people ascribe causes to
events and direct attention towards feature of people or situation
that are likely to be useful in making since of them

11.  Functions of attitude-
3)The ego-defensive function-
Some attitudes serve to protect the person that
holds them psychologically damaging events or
information by allowing them to be recast in less
damaging or threating ways.
4)The value expressive function-
some attitudes are important to a person
because they express values that are integral to that
persons self concept. The attitude is consequently part of
who they are and the expression of the attitude
communicates important thing about that persons to

12.  Changing attitudes of employees-
 Give feedback
 Provide position conditions
 Providing new information
 Use of fear
 Influence of friends or press
 The co-opting approach
 Group membership
 Rewards
 Other

13.  Job Satisfaction-
“Job satisfaction is the feeling and perception
of a worker regarding his/her and work how he or
she feels well in an organization. if indicates the
extent of employees positive or negative feedings
towards their jobs and organizational behavior
tried to improve it.”

14.  Factors of job satisfaction-
1.Respect-
According to the SHRM report, employees rate respectful
treatment of all employees as the most important factor in job
satisfaction.
2.Trust-
perhaps because if workplace uncertainty in the year
following the great recession, employees indicated that trust
between themselves and senior management was another highly
important satisfaction factor.
3.Security-
If you ever had to go to work each day wounding whether
your job is secure you know it can cause a great deal of anxiety.

15.  Important of job satisfaction-
1.Lower turnover-
Turnover can be one of the highest cost attributed to the HR department.
Retaining workers helps create a better environment and makes it easier to recruit
quality talent and save money.
2.Higher productivity-
Irrespective of job title and pay grade, employees who report high job
satisfaction tend to achieve higher productivity.
3.Increased profits-
keeping employees safe and satisfied can lead to higher sales, lower cost
and a stronger bottom line.

16.  Organisation commitment-
Organizational commitment of an employee in an organization is a psychological
attachment with its organization.
Three components briefly describes the organizational commitment
1. Affection of your job(affective commitment)
2. Fear of loss(continuance commitment)
3. Sense of obligation to stay(normative commitment)
It increases interest and engagement in team and also help people to experience
a greater feeling well being and job satisfaction.

17.  Job involvement-
-It refers to the psychological and emotional extent to
which some one participated in his/her work profession
and company.
-It is defined as internal value of goodness and
importance of working among people.
-It is desirable feature that makes people spend energy
and do their best in their word.

18. Employee involvement models-
1.Tell-
2.Sell-
3.Consult-
4.Join-
5.Delegate-

19.  Johari window-
• The Johari window model is simple and useful tool for illustration
and improving self awareness and mutual understanding between
individual within a group.
• The Johari window model can also be used to access and improve
a group relationship with other group.
• The Johari window model was devised by American psychologist
joseph luft and harry Ingham in 1955.
• The Johari window actually represent information feeling,
experience, views, attitude, skill, intentions, motivation etc.

20.  Johari window-
1)Upper left hand side-
-It is a open or that part of individuals behavior
known both to the person and to other with whom he
interacts.
-The open includes information such as name,
age, physical appearance and familiar or organization
affiliation.
2)upper right hand side-
-It is the blind area which contains aspects of
the persons behavior and style that other know but that
the person himself does not know.
3)bottom left hand side-
-It is a closed area which is known to the
person but not to the others.
-Things in this area are normally in secret.
4)bottom right hand side-
-It is the dark/unknown area, inaccessible both
to the person and to others.

21.  Emotional intelligence-
It can be defined as set of abilities that helps to respond to the world Around us
appropriately.
It is mental ability to reason about the emotion and capacity to think better using
emotions.
Emotional competencies at work place correlates to success
1. Intuition and empathy.
2. Political acumen and social skills.
3. Self awareness.
4. Self regulation.
5. Self expectation and motivation.

22.  Difference between EQ and IQ-
Intelligence quotient or iq is a number
obtained from standardization intelligence
test which represents an individual ability of
logical reasoning.
Emotional quotient refers to an individual
level of emotional intelligence which is
represented by scores obtained in a
standardized test.
Measures-General intelligence. Measures-Emotional intelligence.
It is an inborn ability. It is learned and improved ability.
Ensures-Success in school. Ensures-Success in life.
People will high intellect common sense
mental challenges etc.
Leaders captains managers and people with
social challenges.
IQ EQ