Based on a article The Roles of Emotional & Spiritual Intelligence at the Workplace by Susan Tee Suan Chin, R.N Anantharaman & David Kin Tong Faculty of Business & Law, Multimedia University, Malaysia

1. Susan Tee Suan Chin, R.N Anantharaman & David Kin Tong
Faculty of Business & Law, Multimedia University, Malaysia
Presented By: RUPESH THAPA
APEX COLLEGE

2.  Ability to perceive, understand, integrate and
manage one’s own & other people’s feelings
& emotions, & to act upon them in a reflective
& rational manner.
 Ability to perceive emotions, to access and
generate emotions so as to assist thought, to
understand emotions & emotional knowledge
and to effectively regulate emotions so as to
promote emotional and intellectual growth.

3. i. Emotional recognition and expression
ii. Understanding others emotions
iii. Emotions direct cognition
iv. Emotional management
v. Emotional control

4.  Cultural & Environmental factors influence the
thoughts and emotions of a person.
 “IQ gets you hired, EQ gets you promoted.”

5.  The adaptive use of spiritual information to
facilitate everyday problem solving and goal
attainment.
 Ability of an individual to behave with wisdom
and compassion while maintaining inner and
outer peace, regardless of the situation.
 The conscious pursuit of psychological
health, not only for themselves but also for
the sake of the global community.

6. i. The capacity to transcend physical &
material
ii. The ability to experience heightened states
of consciousness
iii. The ability to sanctify everyday experience
iv. The ability to utilize spiritual resources to
solve problem
v. The capacity to be virtuous

7. Physical Intelligence
Intelligence Quotient
Emotional Intelligence
Spiritual
Intelligence

8.  Spiritual intelligence opens the heart,
illuminates the mind & inspires the soul,
connecting the individual human psyche to
the underlying ground of being.
 SI can be developed with practice and can
help a person distinguish reality from illusion.
 It can be expressed in and culture as love,
wisdom and service.

9.  SI assist in finding the deepest & most inner
resources from an individual from which the
capacity to care, the power to tolerate &
adapt is obtained.
 Development of a clear & stable sense of
identity among individuals especially in the
context of workplace relationship.
 Helps in identifying and aligning personal
values of the employee with a clear sense of
purpose. By this work would be more
meaningful to employees.

10.  Employee’s feelings are represented in terms
of the level of motivation, commitment and
engagement.
 In a study conducted by Schumancher (2005)
on 34 supply managers & 102suppliers, it
was found that EI & SI does impact the
performance of supply managers. Successful
store managers who were good in managing
people’s feelings, handling stress & other
emotional intelligence competences achieved
higher net profits.

11. I. Conscientiousness: carefulness, self discipline,
thoroughness, deliberation, need for
achievement.
II. Altruism: helping others who have been
absent or are behind in the work
III. Sportsmanship: putting up with minor
inconveniencies, not always finding fault with
the organization
IV. Courtesy: consulting people who may be
affected by a decision or informing others in
advance of such actions.
V. Civic virtue: keeping up with developments
happening in the organization.

12. I. Lower rate of absenteeism and turnover
II. Productivity increases resulting increase in
revenue and profit
III. Improvement in relationship among
coworkers
IV. Increased level of job satisfaction
V. Emergence of team spirit
VI. Better learning and problem solving skills

13.  Both EI & SI refers to the inner most feelings
or souls of the employees.
 It allows employees to be motivated
intrinsically rather than extrinsically.
 EI & SI touch the nerve of the employees and
makes them to go beyond the normal actions.
 EI & SI when applied to the workplace,
involves the capacity to effectively perceive,
express, understand & manage emotions in a
professional & effective manner at work.
 Helps to display better level of teamwork,
cooperation & interactive skills.