Engaged employees lead to positive cash flow through increased revenue, improved operating margins, and lower costs from reduced turnover. Engaged employees experience a positive customer experience, revenue is up, and operating margins are controlled or reduced while turnover costs are down. Elements that engage employees include interesting work, a sense of autonomy and opportunities for development, good working conditions, clear direction, recognition, fair treatment, and good relationships. Common characteristics of engaged workplaces include trust, mutual dependency, support, fairness, honesty, respect for diversity, and time for employees to spend together.