3. OBJECTIVES
At the end of presentation learner will be able to learn,
• Define work load management
• Discuss different patient care process process,input, and
output
• Define efficiency,productivity and effectiveness
4. WORK LOAD MANAGEMENT
• The ability to undertake
task and responsibilty and
sucessfully accomplish
them within time available
• The process of completing
amount of work units
assigned to a particular
resource over a given time
5.
6. WHY MANAGE WORKLOAD?
• There is unique
relationship between job
demands, intellectual
demands and job
satisfaction.
7. RECOGNISE HEAVY WORKLOAD
• Feel stresses ,overwhelmed,overworked
• Long working hours
• Multiple tasks and responsibilty
• Costly error and diminish work quality
• Unhappy
• Looking for another jobs
• Poor work life balance
• Dread going to work
9. Cont...
• Understand organisation's
team strategy vision
• Complete the valueable
task first
• Think and compile a list of
valueable task first (decide
done by yourself , need
help )
• Relax,breakdown the work
according to urgency
• Communicate early
• Prioritize effectively and
stick with orders
• Stay organised(don't be
chaotic)
• Delegate(assign tasks who
can handle and utilize
resources)
• Focus and manage your
stress
10.
11.
12.
13.
14.
15.
16. EFFIECIENCY
• Comparison to a standard --
usually time based(e.g how long
employee takes to perform a
specific task
• PROBLEM :Focus on input rather
than output
• May ignore variation in quality or
value of services
• The ratio of effective work output
to the input required to produce
work
17. PRODUCTIVITY
• Final valuation of outputs
to inputs
• Consisteint delivery of
outcomes desired by
cutomers should
command higher prices
• The performance measure
including effectiveness
and efficency
18.
19. EFFECTIVENESS
• Degree to which firm is
meeting its goals
• Cannot divorce
productivity from
quality/customer
satisfaction
• Achievement of the goals
Editor's Notes
providing high level of management over a short period of time
triage 3 system (emeregent+urgent+non urgent)
triage 5 system (resucitate(immediate)+emergency(10 mins)urgent (30 mins )semi urgent (60 mints ) nonurgent (120 mins)
