Chapter IV in Educ 203

1. VALUES, ATTITUDES,
AND
JOB SATISFACTION
By: Roselyn G. Sadlucap

2. VALUES
refers to the importance a
person attaches to things or
ideas that serves as guide to
action.
Made of set of beliefs.

3. HOW PEOPLE LEARN VALUES
 Values can be learn through any
of the following:
1.Modeling
2.Communication of attitudes
3.Unstated but implied attitudes
4.religion

4. Modeling
Parents, teachers, friends,
and other people oftentimes
become models to persons
who would later exhibit good
behavior in the workplace.

5. Communication of Attitudes
When a person often hears
from acquaintances the risk of
buying products imported from a
certain country, the person may
develop negative values about
the country.

6. Unstated but Implied Attitudes
If a person sees joy and
happines in every member of his
family whenever another
member graduates from college,
the person will develop the same
values impliedly exhibited.

7. Types of Values:
1.Achievement – pertains to getting things done
and working hard to accomplish goals;
2.Helping and concern for others-refers to the
person’s concern with other people and
providing assistance to those who need help;
3.Honesty-indicates the person’s concern for
telling the truth and doing what he thinks is
right; and
4.Fairness – indicates the person’s concern for
impartiality and fairness for all concerned.

8. Individual versus Organizational Values
Organizations have values that may or may not be
compatible with the values of the individual
workers.
ORGANIZATIONAL
VALUES
ORGANIZATIONAL
VALUES
INDIVIDUAL
VALUES
POSITIVE
FEELINGS
CONFLICTS
INDIVIDUAL
VALUES
When
-– congruent —
with the
when
--- incongruent ---
with the
=
=
Figure 11
EFFECTS OF VALUE CONGRUENCE AND INCONGRUENCE

9. Espoused versus Enacted Values
Espoused values- are what members
of the organization say they value
Enacted values – are those that are
reflected in the actual behavior of
the individual members of the
organization

10. Instrumental and Terminal Values
Terminal values- represents the
goals that a person would like to
achieved in his/her lifetime.
Instrumental values – refer to
preferable modes of behavior or
means of achieving the terminal
values

11. ATTITUDES
Is important in the study of human
behavior.
They are linked with perception,
learning, emotions, and motivation.
The basis for job satisfaction in the
workplace.
Reflect how one feels about something.

12. The Main Components of Attitudes
Attitudes consist of the
following components:
1.Cognitive
2.Affective
3.Behavioral

13. Cognitive component
refers to the opinion or
belief segment of an attitude
Affective component
refers to the emotional or
feeling segment.

14. Behavioral component
refers to the intention
to behave in a certain way
toward some one or
something.

15. COGNITIVE
(evaluation)
AFFECTIVE
(feeling)
BEHAVIORAL
(action)
Negative
Attitude
Toward
boss
My boss is fickle-minded;
He cannot stick to his decision
I hate my boss
I am requesting for a transfer
Figure 13
THE COMPONENTS OF AN ATTITUDE

16. Differences in Personal Disposition:
People differ in their personal disposition:
 Positive affectivity-refers to personal
characteristic of employees that inclines
them to be predisposed to be satisfied at
work.
 Negative affectivity-is a personal
characteristic of employees that inclines
them to be predisposed to be dissatisfied
at work.