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Work! Work! Work!
List down the possible
reasons why conflict
may arise in your
workplace.
Work Group
and Group Behavior
Coverage
• Attitudes
• Norms and Other
Sources
• Values and Value
Conflicts
Objectives:
Define group and
group behavior
Objectives:
Reflect on how
attitudes and values
affect human
relations
Objectives:
Share experiences
showing the effects of
attitudes and values in
your workplace
What is group?
A group can be defined as
one or more individuals
interacting together to
achieve certain objectives.
How about its types?
Informal group
Formal group
Stages of Group Development
1. Forming
- The first stage in group development,
characterized by much uncertainty
2. Storming
- The second stage in group
development, characterized by
intragroup conflict
Stages of Group Development
Norming
- The third stage in group development,
characterized by close relationships
and cohesiveness
Performing
- The fourth stage in group development,
when the group is fully functional
Stages of Group Development
5. Adjourning
- The final stage in group
development for temporary groups,
characterized by concern with
wrapping up activities rather than
task performance
What are norms?
Group norms are acceptable
standards of behaviour that
are recognized and shared
by group members.
Group norms can be:
 Formal norm
Formal norms set out the rules
and procedures that group
members are expected to
follow. These are documented.
Group norms can be:
 Informal norm
-the most common types of norms in
organizations. These are not
documented, but group members
understand the informal group
norms by observing their fellow
group members.
Attitude
Attitude can be described as
a tendency to react
positively or negatively to a
person or circumstances.
Cognitive
The cognitive component of
attitudes refers to the
beliefs, thoughts, and
attributes that we would
associate with an object.
Affective
Affective component is the
emotional or feeling
segment of an attitude . It is
related to the statement
which affects another
person.
Behavioral
Behavior component of an attitude
consists of a person’s tendencies
to behave in a particular way
toward an object. It refers to that
part of attitude which reflects the
intention of a person in short run or
long run.
Factors Influencing Attitude
 Social Factors
 Direct Instruction
 Family
 Prejudices
 Personal
Experience
 Media
 Educational and
Religious
Institutions
 Physical Factors
 Economic Status
and Occupations
Defining Values
 Values are ideas that people
see as worthwhile . They
provide standards of conduct
by which we measure the
quality of human behavior.
Sources of Values
 Family: Family is a great
source of values. A child leams
his first value from his family.
 Friends &peers: Friends and
peers play a vital role in
achieving values.
Sources of Values
 Community or society: As a part of
society, a person leams values
from society or different groups of
the society.
 School: As a learner, school and
teachers also play a very important
role in introducing values.
Sources of Values
 Media: Media such as – Print
media, Electronic media also play
the role of in increasing values in
the mind of people.
 Relatives: Relative also helps to
create values in the minds of
people.
Sources of Values
Organization: Different
organizations and
institutions also play a vital
role in creating value.
Value Conflicts
Value conflicts arise
when people give
different priorities to
each value.
Value Conflicts
Value conflicts arise
when people give
different priorities to
each value.
How?
Values can strongly influence
employee conduct in the
workplace. If an employee
values honesty, hard work, and
discipline, for example, he will
likely make an effort to exhibit
those traits in the workplace.
How?
This person may, therefore, be a
more efficient employee and a
more positive role model to
others than an employee with
opposite values.
How?
Conflict may arise, however,
if an employee realizes that
his co-workers do not share
his values.
Types of Value Conflicts
Intrapersonal Value Conflict
occurs when highly ranked
values pull an individual in
different directions.
Types of Value Conflicts
Interpersonal Value Conflict
occurs when differences in
combinations of values
between people inevitably
spark disagreements.
Types of Value Conflicts
Individual-Organization Value
Conflict occurs when values
espoused or enacted by the
organization collide with an
employee’s personal values.
Let’s reflect!
Why do you think attitude
and values really affects
human relations?
Share! Share!
Share your experience that
is related to the effects of
attitudes and values to
your workplace.

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Workplace Conflict Reasons Group Behavior Attitudes Values

  • 1. Work! Work! Work! List down the possible reasons why conflict may arise in your workplace.
  • 3. Coverage • Attitudes • Norms and Other Sources • Values and Value Conflicts
  • 5. Objectives: Reflect on how attitudes and values affect human relations
  • 6. Objectives: Share experiences showing the effects of attitudes and values in your workplace
  • 7. What is group? A group can be defined as one or more individuals interacting together to achieve certain objectives.
  • 8. How about its types? Informal group Formal group
  • 9. Stages of Group Development 1. Forming - The first stage in group development, characterized by much uncertainty 2. Storming - The second stage in group development, characterized by intragroup conflict
  • 10. Stages of Group Development Norming - The third stage in group development, characterized by close relationships and cohesiveness Performing - The fourth stage in group development, when the group is fully functional
  • 11. Stages of Group Development 5. Adjourning - The final stage in group development for temporary groups, characterized by concern with wrapping up activities rather than task performance
  • 12. What are norms? Group norms are acceptable standards of behaviour that are recognized and shared by group members.
  • 13. Group norms can be:  Formal norm Formal norms set out the rules and procedures that group members are expected to follow. These are documented.
  • 14. Group norms can be:  Informal norm -the most common types of norms in organizations. These are not documented, but group members understand the informal group norms by observing their fellow group members.
  • 15. Attitude Attitude can be described as a tendency to react positively or negatively to a person or circumstances.
  • 16.
  • 17. Cognitive The cognitive component of attitudes refers to the beliefs, thoughts, and attributes that we would associate with an object.
  • 18. Affective Affective component is the emotional or feeling segment of an attitude . It is related to the statement which affects another person.
  • 19. Behavioral Behavior component of an attitude consists of a person’s tendencies to behave in a particular way toward an object. It refers to that part of attitude which reflects the intention of a person in short run or long run.
  • 20. Factors Influencing Attitude  Social Factors  Direct Instruction  Family  Prejudices  Personal Experience  Media  Educational and Religious Institutions  Physical Factors  Economic Status and Occupations
  • 21. Defining Values  Values are ideas that people see as worthwhile . They provide standards of conduct by which we measure the quality of human behavior.
  • 22. Sources of Values  Family: Family is a great source of values. A child leams his first value from his family.  Friends &peers: Friends and peers play a vital role in achieving values.
  • 23. Sources of Values  Community or society: As a part of society, a person leams values from society or different groups of the society.  School: As a learner, school and teachers also play a very important role in introducing values.
  • 24. Sources of Values  Media: Media such as – Print media, Electronic media also play the role of in increasing values in the mind of people.  Relatives: Relative also helps to create values in the minds of people.
  • 25. Sources of Values Organization: Different organizations and institutions also play a vital role in creating value.
  • 26. Value Conflicts Value conflicts arise when people give different priorities to each value.
  • 27. Value Conflicts Value conflicts arise when people give different priorities to each value.
  • 28. How? Values can strongly influence employee conduct in the workplace. If an employee values honesty, hard work, and discipline, for example, he will likely make an effort to exhibit those traits in the workplace.
  • 29. How? This person may, therefore, be a more efficient employee and a more positive role model to others than an employee with opposite values.
  • 30. How? Conflict may arise, however, if an employee realizes that his co-workers do not share his values.
  • 31. Types of Value Conflicts Intrapersonal Value Conflict occurs when highly ranked values pull an individual in different directions.
  • 32. Types of Value Conflicts Interpersonal Value Conflict occurs when differences in combinations of values between people inevitably spark disagreements.
  • 33. Types of Value Conflicts Individual-Organization Value Conflict occurs when values espoused or enacted by the organization collide with an employee’s personal values.
  • 34. Let’s reflect! Why do you think attitude and values really affects human relations?
  • 35. Share! Share! Share your experience that is related to the effects of attitudes and values to your workplace.