Ronald W. Brown is seeking a challenging position that offers growth and advancement. He has over 10 years of experience in customer service roles, including as a Customer Care Representative for MAXIMUS and Pearl Interactive Network from 2014-2015 assisting Medicaid recipients with benefits and enrollment. He also has experience in security, bartending, accounting, and as a Corrections Officer. He holds a Bar Management Certification from Crescent School of Bartending and studied Music Education at Wichita State University.

1. Ronald W. Brown
2320 Elara Drive, Austin, TX 78725, 512-965-8208, ron.brown92@gmail.com
Objective To obtain a challenging position that will offer growth and advancement within
a corporate culture of diversity and teamwork.
Experience Customer Care Representative
February 2015 - April 2015, MAXIMUS, Austin, TX.
• Provide quality Customer Service for the Client.
• Answer inbound calls for Medicaid recipients concerning their benefits
• Assist Medicaid recipients with enrollment into plans once benefits have been
established
• Provide Medicaid plan information
• Maintain strict privacy and HIPPA standards, policies and procedures
Customer Care Representative Contractor
November 2014 - February 2015, Pearl Interactive Network, Austin, TX.
• Provide quality Customer Service for the Client.
• Answer inbound calls for Medicaid recipients concerning their benefits
• Assist Medicaid recipients with enrollment into plans once benefits have been
established
• Provide Medicaid plan information
• Maintain strict privacy and HIPPA standards, policies and procedures
Security
March 2014 – June 2014, Lucky Pierre's, LLC, New Orleans, LA.
• Assist with club set up.
• Check I.D.'s
• Maintain a presence throughout the club to make all clients feel comfortable.
Manager/Bartender
May 2009 – April 2012, New Orleans Paddlewheels, New Orleans, LA.
• Set up bar for the daily operation, prepare drinks according to specifications and
handle cash and credit card transaction.
• Inventory stock monthly.
• Assist in personnel scheduling for daily and special event cruises.
Account Manager
Aug 2006 – May 2007, Rent-A-Center, Kansas City, MO.
• Professionally and proficiently monitor client’s accounts in order to maintain
purchase contract of the client.
Corrections Officer

2. May 2004 – Aug 2006, Kansas Department of Corrections, Lansing, KS.
• Overall general security of the prison.
• Monitor actions of inmates and document any abnormalities
• Conduct at least 3 cell searches daily looking for weapons, contraband or any
unauthorized material.
Data Entry Clerk
August 1994 – July 2004, McKinzie & Associates, Olathe, KS.
• Accurately record data into the data base for motor vehicle accident Re-
construction Company.
• Answer phones
Trust Accounting Clerk
Sept 1990 – August 1994, Security Bank of Kansas, Kansas City, KS.
• Maintain and monitor client’s trust accounts
• Make transactions in stocks and bonds
• Balance sheets for State bond issues bi-annually
• Debits and Credits to Trust accounts as required by the Trust Account Manager.
Fire Protection Specialist
Oct 1986 – Nov 1989 United States Air Force
• Provide fire protection and suppression for base, off-base, and surrounding
areas.
• Preventive maintenance for Fire Protection Vehicles
Education Crescent School of Bartending, New Orleans, La.
Feb 2009 – May 2009
• Bar Management Certification
• Wichita State University, Music Education