1. Ronald Joshua I
Mobile: +9900466322 ~ E-mail: joshua_ronald@yahoo.co.in
#23, Esther Enclave, Jayanthi Nagar, Horamavu, Bangalore -560043
Educational & Professional Details
• Diploma in hardware and networking and B.Com with quality experience of 6
years as Process specialist in Hardware and networking, international sales,
Learning and Development, Efficient & responsive at understanding new
technologies and methodologies.
• Proficient in designing and implementing the innovative strategies for
accelerated growth of the organization.
• Excellent Relationship Management, Analytical & Communication Skills.
• Certified in T100 Order Management Domain Practice.
Area of Expertise
Hardware:
• Assembling PC and Servers, Installing & configuring hardware devices
• Software installations and Configuration.
• Installing and configuring Antivirus.
• Local Area Network troubleshooting
• Installation Configuration and troubleshooting of Windows XP, Win 7 and Win 8
• Configuration of out look

2. NETWORKING:
• Configuration of switches, Routers.
• Application of Routing protocols like OSPF, EIGRP.
• Creation of VLANs
• Application of WAN technology like PPP, Frame relay
• Application of redundancy protocol like HSRP, VRRP and GLBP
• Application of ACL
• Configuration of wireless router
Learning and Development:
• Taking care of trainings from the order till the event is closed.
• Creating Purchase orders to the vendor.
• Contacting vendors for instructor and quote arrangements.
• Providing materials to the learners for the training.
Procurement:
• Procure goods for the customers by placing the order with suppliers.
• Coordinating with various lines of businesses to minimize demand & supply gap.
• Keeping a track of the products shipped by the supplier, and closes the order.
• Maintains and update important information about the customer contract
licenses.

3. Vendor Development/Management:
• Responsible for Generating Quotes for software licenses based on customer
Requirement.
• Responsible for Setting up new items and vendors in the system.
• Responsible for loading catalog information for publishers/vendors into the data
base.
• Negotiating with vendors to ensure procurement of items at favorable terms to
the organization.
• Responsible for making an event successful for which there is external Vendor is
involved.
Customer Service:
• Creating and validating the customer profiles based on business requirement.
• Keeping the end users updated on the latest items released.
• Monitor the post service activities like follow-up with the customers, service
reminders and handling customer grievances for superior customer service..
 Involved in checking & validating of medical beds and medical bills of the patient.
 Responsible to pay companies expenses like hotel bills, canteen bills Etc.
 Making refund for unauthorized purchases made on customers iTunes account.
 Helping customer to redownload purchases made on their iTunes account.
 Trouble shooting iTunes account.
 Making employees to attend the training and upgrade their skills.
Noteworthy Accomplishments:
 I have received Individual Extra Miler Award twice for being the best
performer in my team.

4.  I have also received spot awards for giving 100% accuracy and SLA in the
process.
CAREER HIGHLIGHTS
[24]7 Inc Pvt Ltd
(July 13 – Jan 15)
The Growth Path:
July 13 – present: Interactive Social media Specialist
 Involved in selling mobiles, broadband connection for Optus.
 Involved in helping corporate customer to choose the best service providers
for their business use.
 Involved in doing best sales for the company.
 Received bravo reward for highest sale for the day and week.
HP Pvt ltd
(September 11 –March 13)
The Growth Path:
Sept 11 – March 13: F3 L&D Coordinator
Steered Accounts Learning and Development:-
 Involved in arranging trainings to the HP employees.
 Involved in arranging learning materials to the learners.
 Involved in arranging External instructor for the training.
 Involved in creating purchase order for the vendors for providing training to the
learner.

5.  Arranging logistics to the learners and the Instructors.
Aditya Birla Minacs., Bangalore
Process Executive – Itunes
(May11 –September11)
The Growth Path:
May 11 – September 11: Process Associate
Steered Accounts Payable Process:-
 Troubles shooting of customer iTunes Store Account.
 Banning credit card, disabling the customer iTunes store account in case of any
fraudulent activity.
 Refunding the accidental purchase and duplicate purchase.
 Informing customer’s different kinds of payment methods to make purchases on
iTunes.
Infosys BPO., Bangalore
Process Executive - Insight
(Apr-08 – Apr-10)
The Growth Path:
Apr’08 –Apr10: Process Executive
Steered Order Management Process:-
 The project/process involves providing Customer Support for global sales order
transaction for networking products, using Oracle 11i in making the purchase
orders ready for manufacturing and expediting the same.
 Involved in checking & validating invoice queries while interacting with the vendor
and the clients.

6.  Creating and validating the customer profiles based on business requirement using
oracle 11i customer standard tools with tracking and maintaining contract status.
 Published process documentations related to the order management processes.
Clients Handled:
RSA Securities, Trend Micro, Quest, Red Hat, Nuance, DATA Corp.
Steered Vendor/Publisher Management Process:
 Responsible for Generating Quotes for software licenses based on customer
Requirement.
 Responsible for Setting up new items and vendors in the system.
 Responsible for loading catalog information for publishers/vendors into the data
base.
 To co-ordinate with Clients, Suppliers and the other teams in order to successfully
loading the order onto the application
 Coordinating with Planners, Procurement, Contract Manufacturers, and Engineers
for setting up a new product.
 Procuring the materials from the outside vendors for continuous flow of production.
Manipal Hospital
Team Member
(May07 – Jan’08)
The Growth Path:
May’07 – Jan’08: Team Member
Steered billing process:-
 The project/process involves providing Medical beds, and medical bills to the
patients
 Involved in checking & validating of medical bills of the patient.
Date:
Place: Bangalore Signature

7.  Creating and validating the customer profiles based on business requirement using
oracle 11i customer standard tools with tracking and maintaining contract status.
 Published process documentations related to the order management processes.
Clients Handled:
RSA Securities, Trend Micro, Quest, Red Hat, Nuance, DATA Corp.
Steered Vendor/Publisher Management Process:
 Responsible for Generating Quotes for software licenses based on customer
Requirement.
 Responsible for Setting up new items and vendors in the system.
 Responsible for loading catalog information for publishers/vendors into the data
base.
 To co-ordinate with Clients, Suppliers and the other teams in order to successfully
loading the order onto the application
 Coordinating with Planners, Procurement, Contract Manufacturers, and Engineers
for setting up a new product.
 Procuring the materials from the outside vendors for continuous flow of production.
Manipal Hospital
Team Member
(May07 – Jan’08)
The Growth Path:
May’07 – Jan’08: Team Member
Steered billing process:-
 The project/process involves providing Medical beds, and medical bills to the
patients
 Involved in checking & validating of medical bills of the patient.
Date:
Place: Bangalore Signature