Cio studiereis zweden google apps ou d.d. 28 9-2010

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Presentatie gegeven tijdens studiereis CIO-beraad Zweden (28-9-2010, Linköping University)

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  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Meeting Dutch & Swedish CIO's September 2010
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Meeting Dutch & Swedish CIO's September 2010
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Meeting Dutch & Swedish CIO's September 2010
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Meeting Dutch & Swedish CIO's September 2010
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Congres Intranet 2010 d.d. 16-3-2010 Gmail heeft een 99,9% beschikbaarheidsgarantie (per maand). Google geeft aan dat wanneer het dit serviceniveau niet haalt, de klant op verzoek een aantal (afhankelijk van de hoeveelheid downtime in een maand tot en maximum van 15) gratis extra dagen service krijgt (zg. Service Credits).   Interessant is wat de door Google gehanteerde definitie van beschikbaarheid is. * Beschikbaarheid op maandbasis is het totaal aantal minuten per maand minus de totale "downtime periode" van diezelfde maand. * Van een "downtime periode" is sprake de service minstens 10 minuten "downtime" heeft. Een downtime van minder dan 10 minuten wordt niet meegerekend bij het bepalen van de "downtime periode" per maand. * Er is sprake van "downtime" wanneer sprake is van minstens 5% user error rate. Deze wordt door Google gemeten op serverbasis. De definitie hiervan heb ik overigens niet zo snel kunnen vinden.   Een maand met 31 dagen telt 31 * 24 * 60 = 44.640 minuten. 0,01% hiervan is dus 44,64 minuut per maand, maar kan in de praktijk wel degelijk veel meer onbeschikbaarheid betekenen.
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Congres Intranet 2010 d.d. 16-3-2010 Gmail heeft een 99,9% beschikbaarheidsgarantie (per maand). Google geeft aan dat wanneer het dit serviceniveau niet haalt, de klant op verzoek een aantal (afhankelijk van de hoeveelheid downtime in een maand tot en maximum van 15) gratis extra dagen service krijgt (zg. Service Credits).   Interessant is wat de door Google gehanteerde definitie van beschikbaarheid is. * Beschikbaarheid op maandbasis is het totaal aantal minuten per maand minus de totale "downtime periode" van diezelfde maand. * Van een "downtime periode" is sprake de service minstens 10 minuten "downtime" heeft. Een downtime van minder dan 10 minuten wordt niet meegerekend bij het bepalen van de "downtime periode" per maand. * Er is sprake van "downtime" wanneer sprake is van minstens 5% user error rate. Deze wordt door Google gemeten op serverbasis. De definitie hiervan heb ik overigens niet zo snel kunnen vinden.   Een maand met 31 dagen telt 31 * 24 * 60 = 44.640 minuten. 0,01% hiervan is dus 44,64 minuut per maand, maar kan in de praktijk wel degelijk veel meer onbeschikbaarheid betekenen.
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Congres Intranet 2010 d.d. 16-3-2010 Dit zijn privacy richtlijnen die in 2000 overeengekomen zijn tussen de Verenigde Staten en de Europese Commissie, bedoeld om Europese organisaties te verzekeren dat adequate maatregelen zijn getroffen om bij de geregistreerde bedrijven de bescherming van persoonsgegevens te garanderen, ook in landen die geen passend beschermingsniveau waarborgen zoals de Verenigde Staten. US - EU Safe Harbor is a streamlined process for US companies to comply with the EU Directive 95/46/EC on the protection of personal data . Intended for organizations within the EU or US that store customer data, the Safe Harbor Principles are designed to prevent accidental information disclosure or loss. US companies can opt into the program as long as they adhere to the 7 principles outlined in the Directive. The process was developed by the US Department of Commerce in consultation with EU.
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Congres Intranet 2010 d.d. 16-3-2010
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Congres Intranet 2010 d.d. 16-3-2010
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Congres Intranet 2010 d.d. 16-3-2010 SURF is the collaborative organization for higher education institutions and research institutes aimed at breakthrough innovations in ICT. SURF provides the foundation for the excellence of higher education and research in the Netherlands.
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Congres Intranet 2010 d.d. 16-3-2010
  • Meeting Dutch & Swedish CIO's of higher education @ University of Linköping on 28-9-2010 Congres Intranet 2010 d.d. 16-3-2010
  • Cio studiereis zweden google apps ou d.d. 28 9-2010

    1. 1. Introducing Google Apps at Open University in the Netherlands Ron Helwig ICT director Open Universiteit 28-9-2010 Meeting Dutch & Swedish CIO’s of higher education @ University of Linköping
    2. 2. Agenda <ul><li>Open University </li></ul><ul><li>Student E-mail service </li></ul><ul><li>Why Google? </li></ul><ul><li>Implementing Google Apps: technical/legal aspects </li></ul><ul><li>Some remarks on Cloud services in Dutch HE. </li></ul>
    3. 3. Open Universiteit <ul><li>Founded in 1984 </li></ul><ul><li>Distance teaching University </li></ul><ul><li>Open, flexible academic education </li></ul><ul><li>± 25.000 students on a yearly basis </li></ul><ul><li>Strong focus on digitizing educational content and VLE. </li></ul>
    4. 4. Student e-mail service <ul><li>Policy: </li></ul><ul><li>E-mail is a commodity service </li></ul><ul><li>To provide a local on premise e-mailservice is considered not to be strategic </li></ul><ul><li>Therefore: looking for external options </li></ul><ul><li>Vendors: Google of Microsoft (December 2007)? </li></ul><ul><li>Why Google Apps for Education? </li></ul><ul><li>Broad portfolio of standard services </li></ul><ul><li>Google’s innovation power </li></ul><ul><li>Free service (for 4 years) </li></ul><ul><li>No vendor lock-in </li></ul><ul><li>Positive feedback from Linköping University CIO, Joakim Nejdeby </li></ul>
    5. 5. Technical aspects (1) <ul><li>Service has the University look-and-feel </li></ul><ul><ul><li>E-mail adresses: [email_address] </li></ul></ul><ul><ul><li>OU-logo is used in GMail web interface </li></ul></ul><ul><li>No adds </li></ul><ul><li>More than 7 Gb disc space per user </li></ul><ul><li>Availability service: 99,9% (according to SLA) </li></ul><ul><li>Google Apps run in ‘the Cloud’ </li></ul><ul><li>We don’t know where our data is stored. </li></ul>
    6. 6. Technical aspects (2) <ul><li>Provisioning accounts by self-made interface from local student registration system to Google </li></ul><ul><li>Authentication Gmail: using API that interfaces with local Active Directory ensuring that students can use the same usernames and passwords they use for their VLE </li></ul><ul><li>Google does not know or store student’s university passwords </li></ul><ul><li>Implementation went rather straightforward from a technical point of view. </li></ul>
    7. 7. Legal aspects <ul><li>External specialized legal advice with strong focus on privacy </li></ul><ul><li>Google complies to the Safe Harbor program </li></ul><ul><li>According to Dutch law we needed explicit authorization before providing personal data (like initials and last name) to Google. -> no opt-out! </li></ul><ul><li>Students authorize – by an automated system – the university to let Google create a Gmail-account (opt-in). This is incorporated in the default student registration process. </li></ul>
    8. 8. Some final remarks (1) <ul><li>Popularity of Cloud-solutions from Google (Apps) and Microsoft (Live@Edu) in Dutch HE is slowly increasing </li></ul><ul><li>Biggest issues are privacy and change! </li></ul><ul><li>Change because most institutes are quite conservative with respect to adopting Cloud Computing (threat or opportunity?) </li></ul>
    9. 9. Some final remarks (2) <ul><li>Google had early focus at the (higher) education market in the Netherlands: Open University (2008) & Utrecht University (2010) early adopters (for students only) </li></ul><ul><li>Microsoft struggled for a long time with their Cloud vs. desktop strategy </li></ul><ul><li>Microsoft now seems to have some competitive advantage with Live@Edu by ensuring that the data stay in Europe (Ireland) </li></ul><ul><li>Tilburg University is implementing Live@Edu for it’s students as we speak! </li></ul>
    10. 10. Some final remarks: SURFfederation (3) <ul><li>SURFfederation offers authorization and authentication services </li></ul><ul><li>Using SURFfederation, institutional accounts can be used to get access to services offered by other parties. </li></ul>
    11. 11. Some final remarks (4) <ul><li>Both Google and Microsoft are connected to SURFfederation as service provider (2010) </li></ul><ul><li>Most Dutch higher education institutions are connected as Identity Provider to the SURFfederation and have a local Identity Management system in place (Federated Identity Management) </li></ul><ul><li>By using the SURFfederation, implementing cloud services from Google and Microsoft becomes easy for the Dutch HE (from a technical point of view). </li></ul>
    12. 12. Thank you for your attention! Ron Helwig ICT director Open University [email_address]

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