#3 The new normal for the Retail industry during COVID-19
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P.S.:
Retailers are faced with tough decisions — closing their stores, fluctuating supply chains, protecting employees. At the same time, digital commerce has become a lifeline for
retailers and we see millions of people doing product-related searches on Google every day. Here's to help retailers and brands adapt to this dynamic environment
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1. People are searching for info & content to
meet essential needs
100 60
searches for 'home delivery' from
March 20.
consumers searches for 'what's open near
me' online.
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2. Consumers are adjusting their routines
to be internet-first
bought things online which they
generally bought in-store
24
Searches for “groceries delivery slots”
from April
300
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Use a COVID-19 post in Google My Business.
Update your open day's & time slots.
Show whether your store offers pickup, delivery through your Google My Business attributes.
Do these 3 primary updates:
3. Be current & transparent
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70
4. Consider flexible delivery options
growth in searches for “curbside pickup”
Pro Tip: Implement contact-less shopping options and let your customers know
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Item 1
85%
h
15%
85
Source: Google commissioned Ipsos COVID-19 tracker
5. What consumers say
consumers said it is acceptable for brands to be communicating at this time.
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consumers can't find the products
they want or need.
25 3 /10
..what else we found
consumers bought brands they don't know or
don't normally buy.
Source: Google commissioned Ipsos COVID-19 tracker, Global, AU, BR, CA, CN, FR, DE, IN, IT, JP, MX, RU, ES, U.K., U.S.
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6. Show up in new ways
Dedicated times for seniors, pregnant woman and disabled to get access before others.
Help the community in any way possible.
Implement new ways of 'Curbside sales and delivery'.
Follow and communicate, safety of customers and employees as a top priority.
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advice with marketing for
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