1.
11 Personality Types
In Cafes
How to
*Identify
*Spot Behaviours
*Connect
For more repeat business

2.
“Trend”
Behaviour: Compliments clothing/fitout
How to Spot: Good posture - well dressed
How to Connect: Point out something new or unobserved, likes vouchers

3.
“Monday dread”
Behaviour: Existential dread
How to Spot: Comments about day of week and exhaustion
How to Connect: Relate to what they are going through, compassion

4.
“The Rock”
Behaviour: Adventerous life, direct; others notice,
How to Spot: Strong, firm, fitness gear
How to Connect: Talk of extra-ciricular activities

5.
“Comedian”
Behaviour: Entry made into room, loud
How to Spot: Big Smiles, satirical
How to Connect: Encourage them to host room and be themself, ask for a joke

6.
“Wholesome”
Behaviour: Alternative clothes, sing song melody, focus and in a rush t
How to Spot: Focused, encouraging on off day to others, raises others
How to Connect: Find common interest, ask what they enjoy doing, what gives them joy

7.
“Social”
Behaviour: Chatter, seeks connection, bubbly
How to Spot: Seeks eye contact, asks about day
How to Connect: Match their questions back to them, ask them to tell about self

8.
“Seeker”
Behaviour: Fiercely loyal, likes long slow chats, seeks meaning in coffee
How to Spot: Bubbly, seeks topics of conversation with deep meaning
How to Connect: Tell them they are appreciated

9.
“Organised”
Behaviour: Firm, not interested in conversation, systems driven
How to Spot: Knows order exactly, methodical
How to Connect: Tell them how long order will take or repeat order back to them

10.
“Ambassador”
Behaviour: Friendly, concerned about your day
How to Spot: Brings friends, positions in centre of group
How to Connect: Make second coffee for them or friends; keep it light - never over share

11.
“Impatient”
Behaviour: Skittish, eyes adverted;
How to Spot: Leads with eyes
How to Connect: Take order, conversation to minimum, affirm

12.
“Coffee Snob”
Behaviour: Talks of processing method and what machinery they have at home
How to Spot: They tell you
How to Connect: Invite them in with questions and listen