To obtain a position as a Consumer Relations Specialist that will help me to grow and develop with the company and utilizing excellent organizational, leadership, people and professional skills with expert attention to detail and follow-up; able to manage multiple tasks effectively.

1. 6 9 8 M O R E N O D R I V E • R E Y N O L D S B U R G , O H 4 3 0 6 8
P H O N E 6 1 4 - 9 2 9 - 4 8 8 8 • E - M A I L T R I B E F A N Z 4 0 @ G M A I L . C O M
R O B Y N G R A V E S
OBJECTIVE
To obtaina positionasa ConsumerRelationsSpecialistthatwill help
me to grow and developwiththe companyandutilizingexcellent
organizational,leadership,people andprofessional skillswithexpert
attentiontodetail andfollow-up;able tomanage multipletasks
effectively.
EDUCATION
[ 1988 ] Reynoldsburg High School Reynoldsburg,OH
High School Diploma
WORK EXPERIENCE
[ 2002-2015 ] Alliance Data Columbus,
Ohio
Collections Specialist
• Collectdelinquencyonvariousaccounts.
• Assistedonsupervisorline withsupervisorescalatedcallsandor
trainingquestions.
• Memberof Participantof Active LearningProgram.
• Leaderof DepartmentAssociate EngagementCommittee–Morale
• Operations Lead
• Coachedand trainedOff-shore partnerEpicenterandE-fundsdaily.
• AssistedwithSupervisorline andrunningthe Autodial Department.
• Coachedand trainedtrainingteaminAutodial Department.
• Collector II
• Skip-trace variousaccountswithlittleornovalidinformation.
• Collectdelinquencyonvariousaccounts.
• Retrieve dailymonthtodate recordsof dollarscollectedbyeach
teammate andadvise eachviaemail.

2. • Assistwithtrainingof new associates.
• Setup dialersforteammates.
• Create and administerconteststomotivate team.
[1998-2002] Self-Employed
Child Care Provider
• Responsible for3-6childreninmyhome,8 to 10 hoursa day.
• Kepta dailyschedule of meals,napsandschoolwork.
• Helda well-informedandclose relationshipwiththe children’sparents.
REFERENCES
Available uponrequest.