1. P.O. BOX 14623 - 0800 • NAIROBI • KEN YA
PHONE: +254 721 7693 30 • E-MAIL: Robert.kirianki@gmail.com
R O B E R T M U T E M B E I K I R I A N K I
PERSONAL INFORMATION
Nationality: Kenyan
Date of Birth: 17th
April 1984
Languages: English, Swahili.
CAREER OBJECTIVE
To engage in a challenging environment that brings out the best in me as a team player in terms of
management, leadership, excellence and career progression.
A specialist in electronic banking.
ACADEMIC BACKGROUND
Sept 2004 – Dec 2007 Kenyatta University
BA Sociology and Political Science(Upper 2nd Class Honors)
July 2003-July 2004 Strathmore University
Association of Chartered Certified Accountants (ACCA) Part 2A
Jan 1999 – Nov 2002 Nkubu High School
Kenya Certificate of Secondary Education B- (KCSE)
PROFESSIONAL QUALIFICATIONS
Association of Chartered Certified Accountants (ACCA).
EMPLOYMENT HISTORY
April 2014-Present:
Chase Bank Ltd-Assistant Manager Chase Xpress
Responsibilities include:
 Business growth for Chase Xpress in terms of branch numbers, profitability, turnovers and
customer acquisition.
 Provide Administrative support in the roll out and implementation of Chase Xpress branches,
products and services.
 Provide operational support for optimum growth and maintenance of Chase Xpress products
and clientele.
 Promote active utilization of Chase Xpress Services
 Generate necessary reports on a weekly, monthly, quarterly and annual basis and all other
necessary reports and circulate the same to relevant officers.
 Ensuring continuous improvement in customer service and implementing effective operational
standards.
 Provide a seamless link between Xpress branches and service providers for query resolution.

2. August 2012-April 2014:
Chase Bank Ltd- Senior Relationship Officer Agency Banking
Responsibilities include:
 Recruitment of agents.
 Streamlining agency banking operations.
 Increasing turnover from transactions and growing business opportunities by making on-site
visits and maintaining constant communication with agents.
 Ensuring adherence to CBK guidelines on agent recruitment and KYC documents fulfillment.
 Installing POS terminals and training users on how to use the Point of Sale
and ensuring follow-up re-training of new agent staff.
 Installation of Western Union and MoneyGram services at select agent outlets.
 Training agent staff on Western Union and MoneyGram services.
August 2009 – August 2012:
Equity Bank Ltd – Merchant Acquiring Supervisor
Responsibilities include:
 Merchant recruitment and support.
 Building and enhancing relationships with new and existing merchants.
 Increasing turnover from transactions and growing business opportunities by making on-site
visits and maintaining constant communication with merchants.
 Installing POS terminals and training users on how to use the Point of Sale
and ensuring follow-up re-training of new merchant staff.
 Ensuring visibility of the Equity brand at merchant outlets by maximizing strategic branding
and communication.
 Facilitating the resolution of transaction disputes by the relevant departments.
 Troubleshooting on-site POS terminal problems and offering the first line of problem-solving.
 Ensuring the POS terminals are accounted for by frequent stock-taking; machines are
maintained well and repaired when faulty.
 Training Equity Bank branch staff on best practices for merchant recruitment and maintenance.
 Coordinating Equity Bank branches in Mt.Kenya and Nairobi region and monitoring
performance.
 Working closely with IT department in regards to ATM & POS technical support.
 Technical support for POS merchants.

3. CAREER ACHIEVEMENTS
Equity Bank
 Part of the team that achieved 91% growth in transaction turnovers from KES 3.6 billion in
2010 to KES 6.89 billion in 2012 through one of the five alternate business channels; the point
of sale terminals.
 Key resource in recruiting new merchants, creating a portfolio of over 300 new top quality
agents & merchants from August 2010-August 2012.
 Actively participated in the strategy lay out for the Acquiring department.
 Relationship building by offering subsequent excellent client services and support to merchants
as clients of the bank.
 Increasing turnover from transactions and growing business opportunities by making on-site
visits and maintaining constant contact with merchants.
 Ensuring adherence to merchant acquiring policies on KYC fulfilment.
 Continuous promotion of cash-back service, cross-selling other bank products; while
promoting the use of card-based transactions.
 Part of the team that tested card payments via dongles, a MasterCard project.
 Part of the team that tested and launched NFC payments for financial and non-financial
payments.
 Successfully steered customers from the previous Electra card system to the new Way 4
system.
 Conceptualised the Mkulima Card, a credit card available to farmers.
Chase Bank
 250 agents recruited and on boarded onto the agency platform.
 200 agents successfully set up on E-banking for account monitoring purposes.
 Agents set up on mobile account opening and trained.
 Developed training manuals alongside IT department for agent operators.
 Responsible for installation of Western Union and MoneyGram services at agents and have the
highest recorded transactions, over Ksh.20M since January 2013 to December 2014
 Streamlined agency operations at Chase Bank in regards to KYC compliance and CBK
guidelines compliance.
 Achieved 115% growth in turnovers from August 2012- December 2013.
 Part of the team that developed agent service portals.
 Participated in formulating agency banking expansion countrywide expansion plan.
 Ensuring visibility of the Chase Popote brand by strategic branding.
 Part of the team that successful tested and launched account opening via mobile phones at
agent outlets. Grew Chase Xpress numbers from 1 to 14 from 2014-2016.
 Successfully introduced new products at Chase Xpress: airline ticketing, insurance certificate
printing.
 Seamless running of Chase Xpress branches from initial conceptualization, construction,
opening and operationalization.
 Revenue assurance for Chase Xpress branches

4. TRAINING
 VISA &MasterCard training on merchant acquiring best practices.
 CBK guidelines on Agent recruitment and maintenance
 POS technical training.
 Genghis Capital unit trusts training.
 Money transfer services optimization.
REFEREES
1. Gabriel Odhiambo
Relationship Manager
Equity Bank Ltd.
P.O Box 75104-00200
Nairobi.
Mobile: 072258180
2. Mr. Javan Munyiri
Head of Agency Banking,
Chase Bank Ltd.
P.O Box 75104-00200
Nairobi.
Mobile: 0722919263
3. Mr. Abdul Razak Hussein
Regional Manager Chase Xpress
Chase Bank (K) Ltd.
P.O Box 66049-00800
Nairobi.
Mobile: 0722680505