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OBJECTIVES• Ability to substantially ideate, describe, evaluate and
discuss a business model using the Business Model
Canvas
• Hands-on understanding of user personas and problem
scenarios to articulate the Offer’s key drivers
• Hands-on understanding of how to use the AIDA(OR)
framework to evaluate the effectiveness of Customer
Relationships and Channels
• Understanding of business type and how to evaluate
Key Activities, Resources, and Partnerships in this
context
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Partners Customer
Segments
Value
Propositions
Key Activities Customer
Relationships
ChannelsKey Resources
Cost Structure Revenue Streams
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Partners Customer
Segments
Value
Propositions
Key Activities Customer
Relationships
ChannelsKey Resources
Cost Structure Revenue Streams
Infrastructure CustomersOffering
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Partners Customer
Segments
Value
Propositions
Key Activities Customer
Relationships
ChannelsKey Resources
Cost Structure Revenue Streams
WWW.GHIABI.COM
Partners
Revenue Streams
Channels
Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Customer
Segments
Key Activities Customer
Relationships
Key Resources
Cost Structure
SEE
FEEL



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Infrastructure
Customer
Product
Infrastructure
Customer
Product
Infrastructure
Customer
Product
WWW.GHIABI.COM
Partners Customer
Segments
Value
Propositions
Key Activities Customer
Relationships
ChannelsKey Resources
Cost Structure Revenue Streams
WWW.GHIABI.COM
Partners Customer
Segments
Value
Propositions
Key Activities Customer
Relationships
ChannelsKey Resources
Cost Structure Revenue Streams
SEE
FEEL



DO
THINK
WWW.GHIABI.COM
EXERCISE 

PERSONA CREATION
• List at least 3 personas
• Hassan the middle manager
• Maryam the working mom
• Majid the sales mane
• Which are Buyers? Users? Both?
• Can you think of 5 real examples for each?
• Which have the most compelling need? sort top to
bottom
WWW.GHIABI.COM
Partners Customer
Segments
Value
Propositions
Key Activities Customer
Relationships
ChannelsKey Resources
Cost Structure Revenue Streams
SEE
FEEL



DO
THINK
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Partners Customer
Segments
Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Key Activities Customer
Relationships
ChannelsKey Resources
Cost Structure Revenue Streams
SEE
FEEL



DO
THINK
WWW.GHIABI.COM
EXERCISE 

VALUE PROPOSITIONS
• Brainstorm Problem Scenario-Alternative-Value
Propositions Trios
• Problem: Maryam would like to be more structured
and consistent in her use of allowances to teach the
link between work and financial rewards.
• Alternative: Track the completion of chores,
homework, etc, manually using paper, boards, notes
on her phone.
• Value Proposition: Use our app to easily and
consistently implement best practices tailored to your
situation.
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PEER PRESENTATION
• For [target customer] who [statement of the need or
opportunity], the [product name] is a [product
category] that [statement of key benefit/ key reason to
buy]. unlike [primary alternative], our product
[statement of primary differentiation].
• EXAMPLE: For [hiring managers] who [need to
evaluate technical talent], [EnableQuiz] is a [talent
assessment system] that [allows for quick and easy
assessment of topical understanding in key
engineering topics]. Unlike [formal certifications or ad
hoc questions], our product [allows for lightweight
but consistent assessments of technical talent].
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Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Partners Customer
Segments
Key Activities Customer
Relationships
ChannelsKey Resources
Cost Structure Revenue Streams
SEE
FEEL



DO
THINK
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Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Partners Customer
Segments
Key Activities Customer
Relationships
ChannelsKey Resources
Cost Structure Revenue Streams
SEE
FEEL



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AIDAOR
Attention
Interest
Desire
Action
Onboarding
Retention
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Create your own at StoryboardThat.com
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EXERCISE 

CUSTOMER RELATIONSHIPS
• Getting started
• Bounce off your take on AIDA(OR)
• Decouple any concierge/hand-holding
actions you use for discovery from your
target steady state
• Variation by segment?
• How will you know if it’s working?
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EXERCISE 

CHANNELS
• Getting started
• Bounce off your take on AIDA(OR)
• Variation by segment?
• How will you know if it’s working?
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PEER PRESENTATION
• What’s the AIDAOR journey?
• How do the Relationships & Channels work
for that?
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Channels
Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Partners Customer
Segments
Key Activities Customer
Relationships
Key Resources
Cost Structure Revenue Streams
SEE
FEEL



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Channels
Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Partners Customer
Segments
Key Activities Customer
Relationships
Key Resources
Cost Structure Revenue Streams
SEE
FEEL



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PEER PRESENTATION
• Where are you providing value? When?
• How does the customer’s perception of
value change over the course of their
experience with the product?
• How will you collect revenue,
administratively?
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Revenue Streams
Channels
Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Partners Customer
Segments
Key Activities Customer
Relationships
Key Resources
Cost Structure
SEE
FEEL



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Revenue Streams
Channels
Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Partners Customer
Segments
Key Activities Customer
Relationships
Key Resources
Cost Structure
SEE
FEEL



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Infrastructure
Customer
Product
Infrastructure
Customer
Product
Infrastructure
Customer
Product
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BUSINESS MODEL
TYPES
• Infrastructure Driven
• Scope Driven
• Product Driven
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EXERCISE 

KEY ACTIVITIES
• Getting started
• Bounce off your business type
• What is particular, strategic to your
business model?
• How will you do these things?
• Will partners be involved? Should they be?
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EXERCISE 

KEY RESOURCES
• Getting started
• Bounce off your business type
• What is particular, strategic to your
business model?
• How will you get it?
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EXERCISE 

KEY PARTNERSHIPS
• Getting started
• Bounce off your business type
• What is particular, strategic to your
business model?
• Are you comparatively good at it?
• Where will partners make the business
bigger and more effective?
WWW.GHIABI.COM
Partners
Revenue Streams
Channels
Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Customer
Segments
Key Activities Customer
Relationships
Key Resources
Cost Structure
SEE
FEEL



DO
THINK
A

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A

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Infrastructure
Customer
Product
Infrastructure
Customer
Product
Infrastructure
Customer
Product
WWW.GHIABI.COM
Partners
Revenue Streams
Channels
Value
Propositions
Problem
Scenarios
Alternatives
Your Value
Propositions
Customer
Segments
Key Activities Customer
Relationships
Key Resources
Cost Structure
SEE
FEEL



DO
THINK
A

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Infrastructure
Customer
Product
Infrastructure
Customer
Product
Infrastructure
Customer
Product
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EXERCISE 

COST STRUCTURE
• Getting started
• How do you minimize? Use of partners? Off
the shelf tech/ components?
• How do you defer against customer
development milestones?
• How do you link to revenues?
• Which are fixed vs. variable? How do they
related to revenues?
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PEER PRESENTATION
• What’s your business type (infrastructure,
scope, product)?
• What are the major cost drivers and
linkages? How do they tie to revenue?
• How do the key activities, resources,and
partnerships help that?
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PRESENTATION
INSPIRED BY
Cowan Publishing
www.alexandercowan.com
WWW.GHIABI.COM

Business Model Canvas Workshop