Ability or proficiency that a person possesses that
permits him or her to perform a particular task
Managerial skills are the capabilities that are
important for successful performance as
Managers need to demonstrate these skills
to carry out their role in achieving results
through their employees
The skills of working with the resources and having
knowledge in a specific area.
Ability to use
principles, tools, techniques, procedures
Most important to first-level managers
Top managers require least technical
Human Relations Skills
The ability to work with, motivate, and counsel people
who need help and guidance; most important to middle-
Human relations skills are directly
related to a manager’s leadership
Ability to get things done by
understanding and working through
others outside of formally prescribed
organizational mechanisms is crucial for
The ability to coordinate and integrate
ideas, concepts, and practices.
Using information to solve business problems
Identifying of opportunities for innovation
Recognizing problem areas and implementing
Selecting critical information from masses of
Understanding of business uses of technology
Understanding of organization’s business model
Most important to top-level managers
The abilities to identify key factors, to understand how
they interrelate, and to understand the roles they play
in a situation as well as to diagnose and evaluate
Needed to understand problems and to develop plans of action for
All managers must make decisions, and the quality of these
decisions determine their degree of effectiveness.
A manager’s decision-making skill in selecting a course of
action is greatly influenced by his or her analytical skill.
Personally manage decision making
Search for understanding
Establish his direction with an objective
Manage the social and political forces
that block from achieving the objective
Managerial skills comprising the conceptual
understanding of and ability to use computers,
telecommunications, and digital technology.
Digital technology substantially increases a
Computers can perform in minutes tasks
that otherwise take hours, even days to
eg: Financial analysis,
Human resource planning,
The transmission of mutual understanding through the
use of symbols. It is the ability to transform ideas into
words and actions.
Good communication skills increases the
managers credibility among
colleagues, peers and subordinates.
Managers must excel in writing, speaking
and listening skills.