1. OBJECTIVE:
(Job Title and requisition number only)
PROFESSIONAL SUMMARY:
For the past almost 20 years I've been in the customer service field. During this time I've
learned a lot on how to handle the most difficult customer, to the easiest customer.
Also during that time I've had the honor to learning several different programs on the computer.
For example I've learned: Excel, Word, Access, Spread sheets, Windows, Publisher, ADP Payroll, Daily
deposits, and CPR. From time to time I would volunteer to take different classes at Washington
Employers Works ranging from dealing with difficult customers/employees, handling conflict in the
work place, PowerPoint and several other different computer programs.
For the 2016 year and on my goal is to start obtaining my dream of working at a company that
is growing, and that I can grow with. I've learned so much in the past, that I'm really looking forward
to the future and learning much more.
COMPETENCIES:
• Communication
• Responsibility
• Commitment to Career
• Leadership
• Problem Solving
• Results Driven
• Decision Making
• Career Motivation
• Business Awareness
• Organizational Skills
QUALIFICATIONS:
• 20 years of service in customer service
• Certificated as a Medical Receptionist
• Advanced level of computer skills, software programs
• Fax machine, Copy Machine, and Scanner
TECHNICAL SKILLS:
• Active Listener
• Self-Motivated
• Critical Thinking
• Time Management
• Team Player
• Multitasking
• Flexible
• Attention to Detail
• Verbal and Written Communication Skills
• Customer Service Oriented
• Infection Control
• CPR
CLERICAL SKILLS:
• Typing 40 WPM and Data Entry
• Multi-line Phones
• Word
• Excel
• Payroll and Deposits
• Publisher
• Outlook
• Scheduling
• Ten-Key by touch
• Filing
Regina Ellison
253-951-9157 rlellison69@yahoo.com

2. WORK HISTORY:
Customer Service
09/2015-12/2015 GroupHealth Medical Center Seattle, WA
• Greeted patients as they walked in the door and asked if they needed any assistance
• Responsible for collecting labs, and paperwork from different departments and taking the
paperwork to different departments.
• Transported patients to different departments and sometime to there car if needed.
• Answered questions for patients or directed the patient to the correct person to answer there
questions.
• Assisted different departments by collecting the correct information from the patient and taking
them to the correct room.
Dialysis Technician II
04/2004 – 04/2015 Northwest Kidney Center, Seattle, WA
• Interviewed patients to obtain medical information, weight, height and took there vitals.
• Documented all the obtained information.
• Trained new staff.
• Provided patient education.
• Ensured the well being and safety of patients through out there dialysis treatment.
• Implemented necessary changes based on evaluation of staffing requirements and floor
assignments.
• Followed infection control procedures.
Dialysis Technician II
06/2007 - 01/2008 Davita, Seattle, WA
• Demonstrated ability to lead and motivate outstanding team.
• Documented patients information every 30 minutes.
• Assisted patients with daily functions.
• Partnered with team of registered nurses to achieve overall well-being of all patients.
• Accurately recorded and reported test results according to established procedures.
• Contributed substantially to successful department accreditation.
Reservation Manager/Sales and Marketing
04/1994 – 11/2000 Seattle Inn Seattle, WA
• Answered Multi-line phone system and transferred calls to the correct location
• Took reservations
• Payroll and Deposits
• Sales and Marketing
• Publisher(Created Fliers for the hotel)
• Handled Customers complaints
• Managed 10 Employees
EDUCATION:
04/1993 – 04/1994 Renton Technical College Renton, WA