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Mind The Gap – Consumer Centricity in a nutshell

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Mind The Gap – Consumer Centricity in a nutshell

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Presented by Tom De Ruyck, Managing Partner, InSites Consulting, Belgium

In this presentation Tom will discuss the 3 gaps between brands and consumers that need to be closed in order to become a true consumer-centric organization: the empathy gap, the relevance gap and the experience gap.

Access the recording of this presentation via the NewMR Play Again page: https://newmr.org/play-again/

Presented by Tom De Ruyck, Managing Partner, InSites Consulting, Belgium

In this presentation Tom will discuss the 3 gaps between brands and consumers that need to be closed in order to become a true consumer-centric organization: the empathy gap, the relevance gap and the experience gap.

Access the recording of this presentation via the NewMR Play Again page: https://newmr.org/play-again/

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