1. OLIVERALENSON
Executive Housekeeper
E-mail:rheaolivera@gmail.com
Mobile no:0505317589/0501840967
PersonalSummary_________________________________________________________
Overall 20 years of experience in the hospitality industry with the strong background in Housekeeping department with
well-known international chains.
Specialties:
Pre-opening hotel experience, team/people management skills, budget planning and analysis, PC skills and competent
opera system user
A well-mannered,polite and hardworking housekeeper with experience of overseeing the day-to-da operations of the
housekeeping departmentto meethotelstandards& provide consistently seamless guest service.Having a proven ability
to create a pleasant,safe,welcoming and clean environment for guests.Punctual,flexible and with an eye for detailand
an ability to ensure a professional efficient and effective housekeeping service.
Currently looking for a suitable housekeeping that offers variety and the opportunity to develop both personally and
professionally.
MaritalStatus:Married
VISA Status:Employment Visa
EmploymentHistory(International HotelBrands)____________________________________

2. Employment Experience_______________________________________
JUNE. 2010 – AT PRESENT
Position: EXECUTIVE HOUSEKEEPER. (Pre – Opening)
 Responsible with overseeing Housekeeping/Laundry operations
 Operated within departmental budgets through effective stock and cost controls and well managed schedules
 Supported departmental targets and objectives, work schedules, budgets, and policies and procedures
 Monitored the appearance, standards and performance of the Housekeeping /Laundry Team with an
emphasis on training and teamwork
 Ensured team members have an up-to-date knowledge of all room categories and amenities
 Assisted the Supervisors / Room attendants to maintain good communication and work relationships in all
hotel areas and with external customers and suppliers
 Ensured staffing levels cover business demands
 Ensured communication meetings are conducted and post-meeting minutes generated
 Managed staff performance issues in compliance with company policies and procedures
 Support managing, training and developing the team
MajorAchievements:
Proposed and held Annual Housekeeping Week; what is this?
Housekeeping Week is celebrated annually and provide us with an opportunity to be recognized by our industry for our
ongoing efforts to uphold world class levels of service. For one week,the housekeeping teams are in the spotlight with fun
activities set to showcase our skills. The management team uses the occasion as a platform to hold special events and give
prizes throughout the week, including a competition to find the fastest-room cleaning team members! It’s a welcome way
for the wider team to express their gratitude to the hard working housekeepers who keep the hotel rooms sparkling and
our guests smiling.
Initiated Motivational team members and reward good performance?
Over my 15 years of experience in the hospitality industry, I have come to learn that communication is key to the success
and happiness of team members. Within my team, I regularly discuss and present opportunities for development at
CityMax Hotel, while setting a line of action for team members’ personal and professional growth.
In an on-going effort to encourage and motivate staff, the Citymax hotel Star Bond Award Program recognizes
housekeeping team members with cash prizes for any job, big or small, well done. In addition to ‘team member of the
month’ acknowledgements, a recognition certificate is presented by our general manager to housekeepers who receive
outstanding guest feedback throughout the month.
My biggest achievements in my role
During my time as Executive Housekeeper at CityMax Hotel - Burdubai, my greatest achievement to date has been
helping mold my team in to the efficient and skilled professional machine that they are. As a result, the housekeeping
team is more involved than ever before in a variety of internal activities which seek to unite the team under the common
goal of providing world-class service.

3. OCT. 2008 - MAY 2010
Position: EXECUTIVE HOUSEKEEPER. (Pre – Opening)
 Ensured that company standards are implemented and adhered to by all members of staff.
 Perform daily inspections and spot checks in the department, to ensure that high standards if cleanliness, safety
and maintenance are achieved and maintained.
 Ensured that company standards for uniforms, grooming and hygiene are implemented and adhered to at all time.
 Continually evaluated the work performance of all housekeeping employees, their productivity and work habits.
 Hold daily meetings with employees of all shifts, to inform them about daily specific happenings and special
events in the hotel. Inform staff about guest comments, discuss complaints and follow up’s for improvement.
 Perform daily inspections in all areas of responsibility and ensure that high standards of cleanliness, maintenance
and safety are achieved and maintained.
 Make proper hand-over from one shift to another and ensured that complete and accurate information is provided.
Ensure that the housekeeping log-book is used correctly.
 Ensured that the rooms-system is updated on a regular basis and up to date when the next shift takes over.
Perform all administrative tasks,as directed by General Manager.
 Ensure prompt reporting and follow up of repair and maintenance defects in all given areas. Report and discuss
any delays of repairs with the general manager. Handle “out of order rooms” according to procedure and ensure
they are cleaned and returned back into the system in a timely manner.
 Ensure prompt reporting, and handling of lost and found items, according to established procedure.
 Ensure that housekeeping keys are issued, controlled and administered according to established procedure.
APRIL. 2008 - SEPT 2008
Position: EXECUTIVE HOUSEKEEPER.
 AsperCOROLstandards Supervisedworkactivitiesofcleaningpersonneltoensureclean,orderlyandattractive
rooms in the hotel. Obtain list of vacant rooms which need to be cleaned immediately and list of prospective
check-outs or discharges in order to prepare work assignments.
 Advise frontoffice managerofroomsreadyforoccupancy.Inventorystocktoensureadequatesupplies.conduct
orientation training of new employees and in the house training of other employees to explain Coralpolicies,
housekeeping work procedures and to demonstrate use and maintenance of equipment’s.
 Recorded data concerning work assignments.Personnelactions and time cards and prepare periodic reports.
Attended staff meetings with other department heads to discuss guest complaints and policies and improve
service and ensure more efficiency.
 Have screened job applicants, hire newroom attendants and recommend promotions, transfers and dismissals.

4. JULY. 2007 - MARCH 2008
Position: EXECUTIVE HOUSEKEEPER.
Directed crewof 40 Room Attendants responsible for cleaning thoroughly under immense time constraints. Recognized
staff strengths and delegated cleaning responsibilities accordingly, resulting in job completion at or before time.
 Oversee performance appraisal program, cost control and plan monthly inventories. Attend management
meetings and briefings. Prepare and forecast budgets with coordination with General Manager.
 Completing all required documentations, recruiting new staff alongside Operations manager, keeping staff
motivated to provide the highest standard of service and organizing shift patterns and rot as.
 Running the unit in line with strict hygiene health and safety guidelines of Dubai Municipality.
 Overall was aiming to achieve the highest standard in cleaning and Customer service
MAY 2004 - JUNE 2007
Position: HOUSEKEEPING SUPERVISOR.
 Responsible for all day to day operational activities within the housekeeping department, ensure that all guest
rooms standards with regards to cleanliness are consistently maintained at a very high level.
 Resolved guest and staff needs and creating a climate of mutual respect and enthusiasm. Ensured guest
satisfaction from arrival to departure in accordance to hotel standards and procedures. Promoted and recognized
opportunities to provide guest services above and beyond all expectations. Monitor correct handling of all guest
requests; work closely with the engineering department by reporting work orders and follow ups. And provide
daily reports to the director of housekeeping on progress and status of each area of responsibility.
JAN 1998 - FEB 2004
Position: HOUSEKEEPING FLOOR SUPERVISOR. (Pre – Opening)
 Completed all required forms ( room status / discrepancy , late checkouts , employee competencies and reviews ,
lateness and absenteeism daily. completed special projects in timely manner . was a active team player with hands
on approach when manpower was short. ensured all equipment and cleaning supplies are used correctly and in
accordance with safety standards . inspected check-outs , VIP turndown and random turn downs nightly on PM
shift. conducted daily pre-shift meetings , assisted asst. housekeeper in employee motivational and training
programs .
 Over all trained staff in maintaining clean, organized and properly stocked work areas and equipment’s.

5. MARCH 1995 - JUNE 1997
HILTON HOTEL, DELHI – INDIA.
Position: Room Attendant.
 Recognized and report all missing, damaged or sub- standard fixtures and equipment’s. Inspect the assigned guest
rooms, both occupied and vacant, ensure all general cleaning, preparation for VIP,s early arrivals and special
cleaning request are done on time and according to Hilton standards.
 Established standards and procedures for work for the housekeeping staff, planned work schedules to ensure
adequate service. Inspect and evaluate physical condition of establishment, read trade journals to keep informed
of new and improved cleaning methods, products, supplies and equipment’s and submit to assist. Housekeeper.
Academicqualification______________________________________________________
 Bachelor of Commerce – B-COM,Delhi India.
ProfessionalTrainings______________________________________________________
 Certificate – Supervisory Skill Seminar Accor Sofitel. Dubai, UAE.
 Certificate – Developing Leadership Skills Course Sofitel Accor hotels
 Certificate – Bienvenue chez Accor Sofitel– Dubai, UAE.
 Certificate of Participation in Think Green Workshop 2011 – Government of Dubai
 Certified Driving License – Emirates Driving School – Dubai UAE
Awards___________________________________________________________________
 Certificate of Appreciation: 5 years’ Service Award - ACCOR SOFITEL CITY CENTRE HOTEL – Dubai
 Certificate of Appreciation: Outstanding performance ACCOR SOFITEL CITY CENTRE HOTEL – Dubai