1. Professional
Attributes
 5 years experince in requirement gathering, functional design documentation,
technical design documentation, development, offshore handling, testing and
production implementation.
 3 years experince in production support, periodic releases, post release
management, understanding business users requests and implementing
enhancements.
 Experince in handling multiple projects, leading team, team work, problem
solving & communication skills.
Skills / Tools  Project Lifecycle management
 Requirement gathering, documentation of FD/TD
 Development, Database migration, Code versioning
 Production support, root cause analysis, system enhancements.
 Testing (unit/integration/system/User acceptance testing)
 Strong knowledge of Retail, Consumer Packaged Goods (CPG) Industry
- Customer / Location / Routes / Product data management
 Strong analytics and Problem solving
 Offshore co-ordination / Team Lead
 Microsoft Excel, Word, PowerPoint, Visio
 Database - DB2, Oracle
Experience
From Jun 2014
Production Support Analyst
Project: Frito Lay Canada Supply Chain
Client: Frito Lay Canada, Toronto, Ontario
Environment:
- Programming Lang: PowerHouse (Quiz/QTP/Qdesign), COBOL, JCL, Unix
- Database: Oracle 11g, DB2
Tools:
- Toad for Oracle, FileZilla, Putty,
- Incident management: HP Service Manager
- Code versioning: Start Team, Endevor
- Documentation: Caliber
- Job Scheduler : Maestro
Mohamed Khan
Technical / System Analyst
1210-1470 Midland Ave, Toronto,ON M1P 4Z4
mohamed_khan@me.com - (647) 746 9735 / (647) 761 9735

2. Moahamed Khan P a g e | 2
Mar 2013- Jun 2014
Achievements:
 Reduced the number of recurring incidents from more than 30 per period (month)
to less than 10 per period (month).
 Create Knowledge of error documents, identifying root cause, create tools,
implement permanent fix, continuous enhancement.
 Data cleansing activities, improve system performance.
 Business user’s relationship, implementing system enhancement to reduce user’s
manual work.
 Provided training, knowledge transition, service management activities, Disastor
recovery activities, problem management, offshore coordination.
Responsibilities:
 Support business and field users by responding to business and technical
questions and resolve the production issues within SLA.
 Monitor the execution of events in production, coordinate with other teams and
escalate issues when necessary to resolve issues.
 Work on minor enhancement, co-ordinate with development team in their
development. Review before production deployment.
 Support UAT / integration testing involving multiple teams. Get sign off from
business users & document the test scenarios.
 Perform production go live activities for enhancements, provide support after go
live.
 Provide weekly project reports and status updates to team / business users.
Offshore Lead
Project: R7.5 GTIN Enhancement
Client: Frito Lay US, Plano, Texas
Environment:
- Programming Lang: COBOL, JCL
- Database: DB2
Tools:
- XPTR, VSAM, SPUFI, SORT, SYNCSORT,
- Incident management: HP Service Manager
- Code versioning: Endevor
- Documentation: Caliber
- Job Scheduler : ESP

3. Moahamed Khan P a g e | 3
Sep 2009- Mar 2013
Achievements:
Awarded the most reliable person of the project.
Developer/ On-Site coordinator/ System Analyst
Project: R7 Enhancement of Legacy Masterfiles
Client: Frito Lay US, Plano, Texas
Environment:
- Programming Lang: COBOL, JCL, Informatica
- Database: DB2
Tools:
- VSAM, SPUFI, SORT, SYNCSORT, MQ
- Testing: Quality Center
- Code versioning: Endevor
- Documentation: Caliber
- Job Scheduler : ESP, Control-M
Responsibilities:
 Review functional designs for Legacy enhancement, perform impact assessment,
create technical designs and provide estimates.
 Prepare unit test cases and perform build within estimates.
 Prepare test plans for interfaces between SAP to legacy systems. Collect inputs
from unit/integration/system test plans and get signoff from business users.
 Perform data cleansing in DB2 and performance tweaks.
 Perform production go live activities for enhancements, provide support after go
live.

4. Moahamed Khan P a g e | 4
Education
Anna university – Chennai, India 2005
Bachelor of Engineering – Information Technology
Awards /
Membership
Most RELIABLE award : R75 Frito Lay, presented by client. – 2014
Best TEAM PLAYER award : R75 Frito Lay, presented by client. – 2014
Most VALUABLE PLAYER : Infosys – 2013
References
Contact details
on request.
Karen Edwards: Senior Director, Frito-Lay US.
Rajaram Suma: Program Manager, Frito-Lay US.
Stupcanu Catalina: Program Manager, Frito-Lay Canada
Other Interest
HTML/CSS/Wordpress/SEO